Common use of Cooperation by the Customer Clause in Contracts

Cooperation by the Customer. obligations of the Customer 4.1. When placing orders in financial instruments, the Customer must follow the user guidance in the Application and check all data entered or selected by the Customer for completeness and correctness. Trade Republic cannot execute an order if all requested data has not been entered completely by the Customer. In case of incomplete data entry, the Customer will be informed without undue delay by the Application. 4.2. In the event of loss of security features and the associated loss of access to the Application or the risk of unauthorized third parties gaining knowledge, the Customer must report the loss to Trade Republic and follow the process provided by Trade Republic for this case to restore access to the Application. For this purpose, Trade Republic provides information on the Trade Republic Website. 4.3. The Customer shall ensure that third parties do not gain access to the security features that the Customer requires to access the User Account and Custody Account or to authorize orders. In particular, the Customer may not store the security features on a Terminal Device accessible to third parties without protecting them from access by third parties. When entering security features, the Customer must also ensure that they cannot be spied out by third parties. 4.4. The Customer must also not grant third parties unsecured access to the Terminal Device. Trade Republic recommends that the Customer always lock his mobile device with a code. In addition, the Customer must ensure that the operating system of the mobile device is always equipped with the latest (security) update. 4.5. The Customer is obliged to inform Trade Republic immediately if misuse, i.e., especially unauthorized or fraudulent use, of the Customers’ Terminal Device is to be feared. This applies in particular in the case of loss of the Terminal Device or the SIM card of the Mobile Device or if there is a possibility that a third party has gained knowledge of the security features. 4.6. The Customer must notify Trade Republic immediately upon discovery of an unauthorized or incorrectly executed order for the purchase or sale of financial instruments or an unauthorized or incorrectly executed withdrawal of the Customer's credit balance. The Customer also has the obligation to immediately report any misuse to the police without undue delay if the misuse gives rise to serious suspicion of a criminal offense. 4.7. The Customer must also observe the security instructions available in the Application.

Cooperation by the Customer. obligations of the Customer 4.1. When placing orders in financial instruments, the Customer must follow the user guidance in the Application and check all data entered or selected by the Customer for completeness and correctness. Trade Republic cannot execute an order if all requested data has not been entered completely by the Customer. In case of incomplete data entry, the Customer will be informed without undue delay by the Application. 4.2. In the event of loss of security features and the associated loss of access to the Application or the risk of unauthorized third parties gaining knowledge, the Customer must report the loss to Trade Republic and follow the process provided by Trade Republic for this case to restore access to the Application. For this purpose, purpose Trade Republic provides information on the Trade Republic Website. 4.3. The Customer shall ensure that third parties do not gain access to the security features that the Customer requires to access the User Account and Custody Account or to authorize orders. In particular, the Customer may not store the security features on a Terminal Device accessible to third parties without protecting them from access by third parties. When entering security features, the Customer must also ensure that they cannot be spied out by third parties. 4.4. The Customer must also not grant third parties unsecured access to the Terminal Device. Trade Republic recommends that the Customer always lock his mobile device with a code. In addition, the Customer must ensure that the operating system of the mobile device is always equipped with the latest (security) update. 4.5. The Customer is obliged to inform Trade Republic immediately if misuse, i.e., especially unauthorized or fraudulent use, of the Customers’ Terminal Device is to be feared. This applies in particular in the case of loss of the Terminal Device or the SIM card of the Mobile Device or if there is a possibility that a third party has gained knowledge of the security features. 4.6. The Customer must notify Trade Republic immediately upon discovery of an unauthorized or incorrectly executed order for the purchase or sale of financial instruments or an unauthorized or incorrectly executed withdrawal of the Customer's credit balance. The Customer also has the obligation to immediately report any misuse to the police without undue delay if the misuse gives rise to serious suspicion of a criminal offense. 4.7. The Customer must also observe the security instructions available in the Application.