Core Network Transit Delay. (C-NTD) and Mean Opinion Score (MOS). To receive a credit, Customer must make a credit request in writing (e-mail or fax) to the Verizon account team within 30 business days after the month in which the C-NTD or MOS Service Level Standard was not met.
Appears in 14 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement