Credit Application Structure. The credit structure described above will be applied to the corresponding net billing MRC for the specific connection(s) for the applicable Dedicated E-Line Service affected by the Hard Outage(s) or Service Issue(s). The total of all credits within any one month is limited to a maximum of one hundred percent (100%) of the MRC for the specific connection of Dedicated E-Line affected. Credits for Hard Outages are determined based on Eligible Hard Outage Minutes. Customer may claim the MTTR Service Level Standard credit in addition to the Dedicated E- Line Availability Service Level Standard credit in a given calendar month. All credits will be provided at the billing account number level in one lump sum, as opposed to each individual Dedicated E-Line connection under multiple BANs. Credits do not apply to Local Access or backhaul charges. The appropriate amount will be credited to the Customer’s account, appearing as a line item on an invoice delivered within ninety (90) calendar days following Verizon’s confirmation that the Service Level Standard has not been met.
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Samples: enterprise.verizon.com, www.verizon.com, enterprise.verizon.com