Common use of Credit Claims Clause in Contracts

Credit Claims. 5.1. Stock generally (1) Customer must inspect the goods provided and the services rendered by Supplier immediately upon delivery or provision of such goods or services (as applicable), and must within 48 hours of the delivery of goods or provision, give written notice to Supplier, with full particulars, of any claim that the goods or services are defective in any way. Supplier will replace short delivered, damaged or short dated stock provided notification is given to the Supplier within 48 hours of the delivery of goods. (2) Subject to clauses 5.1(1), 5.1(2), 5.1(3), 5.1(4) and 5.1(5) Upon receipt of short dated stock, the Customer may contact the Supplier’s Customer Support team in writing within 48 hours of the delivery of goods requesting ‘Sale or Return’ for the short dated stock that has been received. The Supplier’s Customer Support team will approve/reject the ‘Sale or Return’ request in writing, and this documentation must accompany any later request for return and credit. (3) Goods other than those covered in clause 5.1(1), or goods ordered by Customer surplus to requirements, are not returnable to Supplier and no credit will be given for any such purported return. For the avoidance of doubt, no Products for which the shelf life has expired will be accepted for return unless expressly authorised by the Supplier in writing. (4) If Customer fails to give notice to Supplier in accordance with this clause 5.1(1), then to the extent permitted by law, the goods or services are deemed to have been accepted “as is” by Customer, and Customer must pay for the goods or services in accordance with these terms and conditions. In this case, Customer will be taken to have waived any claim Customer may have had against Supplier. (5) Supplier will not accept returned goods unless expressly authorised in writing by Supplier’s Customer Support team. (6) Supplier will not accept freight forward charges when the goods have been consigned by any transport company other than a carrier which has been authorised by Supplier. (7) Stock returns must be approved by Supplier to trigger acceptance and payment of credit note by Supplier. Method of payment for accepted stock return claims is at Supplier’s sole discretion, and is to be processed within 60 days of the date of the invoice to which the credit relates.