Common use of Credit for Interruptions to Service Clause in Contracts

Credit for Interruptions to Service. a. Interruptions of service, for which substitute service is not provided, are credited to the Customer at the monthly service charge, divided by 720 and multiplied by the number of hours during which the service was not available. As used in this Section, service means the channels provided by (i) the Company and (ii) Foreign Affiliates and Foreign Correspondents connecting with the Customer's premise overseas and (iii) Local Exchange Carriers connecting with the Customer's premises in the United States, when the services described in (ii) and (iii) are obtained by the Company, as Customer's agent, from the underlying carrier. b. Credits will be given for Interruptions when the telecommunications facilities have been unavailable for a continuous period of at least one hour. Fractional hours shall be adjusted to the nearest whole hour. c. An Interruption period begins when the Customer reports a service, facility or circuit to be interrupted and releases it for testing and repair. An Interruption period ends when the Company and Customer mutually confirm that the service, facility, or circuit is operative. If the Customer reports a service, facility or circuit to be inoperative but declines to release it for testing and repair, it is considered to be impaired, but not interrupted. d. The Company shall not accept any request for the refund of charges under the provisions of Section 3.10.1(a) above after six months have elapsed from the date on which the grounds for the refund arose.