Common use of Credit for Outages for catastrophic Clause in Contracts

Credit for Outages for catastrophic. disaster* If the customer experiences a hosting outage instance (as defined above) of greater than forty-eight hours, the customer will receive a service credit to be applied towards the affected month’s incident. The total amount of the credit shall be equal to 1 day’s Hosting Fees for each four-hour period of outage greater than forty-eight hours, up to a maximum of one half of that month’s total Hosting Fee. *An outage does not include downtime for scheduled maintenance and pre-announced upgrades of the hosted application(s), connectivity problems related to the customer’s Internet/cellular connection or ISP, problems related to software or hardware failures on the customer’s terminal, or spikes in demand exceeding certified resource capacity caused by DDOS or other unanticipated demand.

Credit for Outages for catastrophic. disaster* If the customer experiences a hosting outage instance (as defined above) of greater than forty-forty eight hours, the customer will receive a service credit to be applied towards the affected month’s incident. The total amount of the credit shall be equal to 1 day’s Hosting Fees for each four-four hour period of outage greater than forty-forty eight hours, up to a maximum of one half of that month’s total Hosting Fee. *An outage does not include downtime for scheduled maintenance and pre-pre announced upgrades of the hosted application(s)) on behalf of the client, connectivity problems related to the customer’s Internet/cellular Internet connection or ISP, problems related to software or hardware failures on the customer’s terminal, or spikes in demand exceeding certified resource capacity caused by DDOS or other unanticipated demand.

Credit for Outages for catastrophic. disaster* If the customer experiences a hosting outage instance (as defined above) of greater than forty-forty eight hours, the customer will receive a service credit to be applied towards the affected month’s incident. The total amount of the credit shall be equal to 1 day’s Hosting Fees for each four-hour period of outage greater than forty-forty eight hours, up to a maximum of one half of that month’s total Hosting Fee. *An outage does not include downtime for scheduled maintenance and pre-announced upgrades of the hosted application(s)) on behalf of the client, connectivity problems related to the customer’s Internet/cellular Internet connection or ISP, problems related to software or hardware failures on the customer’s terminal, or spikes in demand exceeding certified resource capacity caused by DDOS or other unanticipated demand.