Common use of Credit for Outages* Clause in Contracts

Credit for Outages*. If a customer experiences a hosting outage instance (as defined above) of greater than 1% of available time for a given calendar month, the customer will receive a service credit to be applied towards the affected month’s recurring hosting charges. The total amount of the credit shall be equal to 1 day’s Hosting Fees for each hour of outage greater than the maximum allowable outage for that month, up to a maximum of one half of that month’s total Hosting Fee. Catastrophic Disaster Recovery Service Level Agreement HD Fleet guarantees restoration of connectivity and data access within forty-eight hours in the event of the implementation of our Disaster Recovery Plan due to a catastrophic disaster such as tornado, fire, flood, etc. Availability is defined by HD Fleet’s data center having the capacity to accept and execute an incoming connection requested for the hosted service from an offsite user or authorized GPS device (via the Internet).

Credit for Outages*. If a the customer experiences a hosting outage instance (as defined above) of greater than 1% of available time for a given calendar month, the customer will receive a service credit to be applied towards the affected month’s recurring hosting charges. The total amount of the credit shall be equal to 1 day’s Hosting Fees for each hour of outage greater than the maximum allowable outage for that month, up to a maximum of one half of that month’s total Hosting Fee. Catastrophic Disaster Recovery Service Level Agreement HD Fleet Guaranteed Availability Prototype guarantees restoration of connectivity and data access within forty-forty eight hours in the event of the implementation of our Disaster Recovery Plan due to a catastrophic disaster such as tornado, fire, flood, etc. Availability is defined by HD FleetPrototype’s data center having the capacity to accept and execute an incoming connection requested for the hosted service from an offsite user or authorized GPS device (via the Internet).

Credit for Outages*. If a the customer experiences a hosting outage instance (as defined above) of greater than 1% of available time for a given calendar month, the customer will receive a service credit to be applied towards the affected month’s recurring hosting charges. The total amount of the credit shall be equal to 1 day’s Hosting Fees for each hour of outage greater than the maximum allowable outage for that month, up to a maximum of one half of that month’s total Hosting Fee. Catastrophic Disaster Recovery Service Level Agreement HD Fleet Guaranteed Availability Prototype guarantees restoration of connectivity and data access within forty-eight hours in the event of the implementation of our Disaster Recovery Plan due to a catastrophic disaster such as tornado, fire, flood, etc. Availability is defined by HD FleetPrototype’s data center having the capacity to accept and execute an incoming connection requested for the hosted service from an offsite user or authorized GPS device (via the Internet).