Credit for Service Failures. Except as expressly provided otherwise in applicable tariffs, Product Terms and Conditions (including Service Level Agreements), or in a SOA, MSOA or WMSOA, the Company will credit Customer for Service failures as provided herein. If Customer reports a Service interruption but refuses to release the Service or any component thereof for inspection, testing and repair, the Service will be deemed to be impaired, but not interrupted.
Appears in 2 contracts
Samples: General Terms and Conditions, General Terms and Conditions
Credit for Service Failures. Except as expressly provided otherwise in applicable tariffs, Product Terms and Conditions (including Service Level Agreements), or in a SOA, MSOA or WMSOA, the Company will credit Customer for Service failures as provided herein. If Customer reports a Service interruption but refuses to release the Service or any component thereof for inspection, testing and repair, the Service will be deemed to be impaired, but not interrupted.
Appears in 1 contract
Samples: General Terms and Conditions
Credit for Service Failures. Except as expressly provided otherwise in applicable tariffs, Product Terms and Conditions (including Service Level Agreements), or in a SOA, MSOA or WMSOAMSA, the Company will credit Customer for Service failures as provided herein. If Customer reports a an interruption of Service interruption but refuses to release the Service or any component thereof to Company for inspection, testing and repair, the Service will be deemed to be impaired, but not impaired instead of interrupted.
Appears in 1 contract
Samples: General Terms and Conditions