Credit Structure and Amounts. For any month in which Verizon fails to meet the applicable availability standards for a WLAN Controller, Customer will be eligible for an SLA credit equal to a percentage of the Managed WLAN MRC applicable in that month for the affected WLAN Controller, as indicated in the following tables. From To U.S. Global Tier A Global Tier B 100% 99.95% 0% 0% 0% 99.94% 99.50% 15% 10% 10% 99.49% 99.40% 25% 20% 20% 99.39% 99.00% 35% 30% 30% 98.99% 98.00% 45% 40% 35% 97.99% 96.70% 50% 50% 40% Less than 96.7% 100.0% 100.0% 100.0%
Appears in 4 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
