Proactive Outage Notification Clause Samples
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Proactive Outage Notification. In the event of a Service outage, Masergy will proactively deliver notification to Customer within five (5) minutes of Masergy's confirmation of a Customer-affecting outage as detected by Masergy's Network Management System. Masergy's standard procedure is to monitor Customer's circuit on five (5) minute monitoring cycles. Two monitoring cycles of no response shall constitute Service unavailability and will trigger initiation of proactive outage notification procedures by Masergy. The proactive outage notification process will involve Masergy delivering notification to Customer's specified point of contact, as specified in the Masergy Customer Information Form, via email, telephone, or pager that an outage has occurred. In the event that Masergy does not provide this proactive outage notification, Customer will be eligible to receive a credit equal to one week of the affected site's monthly recurring Masergy Service fee (excluding local access circuit charges), not to exceed one month's Service fees. Customer should open trouble tickets and make claims via the Masergy Portal application, which can be accessed by clicking on the Log In link located on the Masergy website ▇▇▇.▇▇▇▇▇▇▇.▇▇▇; claims may also be submitted via electronic mail sent to ▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. Customer must request this credit within thirty (30) business days of the outage event for which proactive notification was not provided. Customer shall be ineligible to receive remedies if Masergy's failure to notify is due to outdated, incomplete or inaccurate contact information on the Masergy Customer Information Form due to Customer's action or omission, or if Masergy's failure to notify is due to Force Majeure events.
Proactive Outage Notification. SLA. The Proactive Outage Notification SLA provides credits if Verizon fails to notify Customer of a Device Outage as provided below. Proactive Outage Notification will be provided to the Customer’s designated point of contact by e-mail or pager. Verizon has fifteen (15) minutes to notify Customer’s primary point of contact from the start point of the Notification Period, as defined below.
Proactive Outage Notification. SLA. The proactive outage notification SLA provides credits if Verizon fails to notify Customer of a Network Outage as provided herein. Proactive Notice is provided by different means depending on the type of Managed WAN Service. Proactive Notice will be provided to the Customers’ designated point of contact by e-mail or pager.
Proactive Outage Notification. SLA. Credits are provided in accordance with this section if Verizon fails to notify Customer of a Hard Outage by electronic means (e.g., pager or e-mail).
Proactive Outage Notification. Proactive Outage Notification; will be provided to Customers’ designated point of contact through email within 30 Minutes from the start point of the Notification Period, as defined below. STCS will provide a ticket number and initial status.
Proactive Outage Notification. Verizon will open a Trouble Ticket for each Priority 1 incident and send a Proactive Outage Notification to Customer within 15 minutes of opening such Priority 1 Trouble Ticket (except where Customer is required to open a Trouble Ticket, e.g., with Secure Cloud Interconnect (SCI) or with a third party provider).
Proactive Outage Notification. Proactive Outage Notification will be provided to Customers’ designated point of contact within 15 minutes from the start point of the Notification Period, as defined below. Verizon will provide a Trouble Ticket number and initial status.