Proactive Outage Notification Sample Clauses

Proactive Outage Notification. SLA. The Proactive Outage Notification SLA provides credits if Verizon fails to notify Customer of a Device Outage as provided below. Proactive Outage Notification will be provided to the Customer’s designated point of contact by e-mail or pager. Verizon has fifteen (15) minutes to notify Customer’s primary point of contact from the start point of the Notification Period, as defined below.
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Proactive Outage Notification. In the event of a Service outage, Masergy will proactively deliver notification to Customer within five (5) minutes of Masergy's confirmation of a Customer-affecting outage as detected by Masergy's Network Management System. Masergy's standard procedure is to monitor Customer's circuit on five (5) minute monitoring cycles. Two monitoring cycles of no response shall constitute Service unavailability and will trigger initiation of proactive outage notification procedures by Masergy. The proactive outage notification process will involve Masergy delivering notification to Customer's specified point of contact, as specified in the Masergy Customer Information Form, via email, telephone, or pager that an outage has occurred. In the event that Masergy does not provide this proactive outage notification, Customer will be eligible to receive a credit equal to one week of the affected site's monthly recurring Masergy Service fee (excluding local access circuit charges), not to exceed one month's Service fees. Customer should open trouble tickets and make claims via the Masergy Portal application, which can be accessed by clicking on the Log In link located on the Masergy website xxx.xxxxxxx.xxx; claims may also be submitted via electronic mail sent to xxxxxxxxxxxxx@xxxxxxx.xxx. Customer must request this credit within thirty (30) business days of the outage event for which proactive notification was not provided. Customer shall be ineligible to receive remedies if Masergy's failure to notify is due to outdated, incomplete or inaccurate contact information on the Masergy Customer Information Form due to Customer's action or omission, or if Masergy's failure to notify is due to Force Majeure events.
Sample 1
Proactive Outage Notification. SLA. The proactive outage notification SLA provides credits if Verizon fails to notify Customer of a Network Outage as provided herein. Proactive Notice is provided by different means depending on the type of Managed WAN Service. Proactive Notice will be provided to the Customers’ designated point of contact by e-mail or pager.
Sample 1
Proactive Outage Notification. Proactive Outage Notification; will be provided to Customers’ designated point of contact through email within 30 Minutes from the start point of the Notification Period, as defined below. STCS will provide a ticket number and initial status.
Sample 1
Proactive Outage Notification. SLA. Credits are provided in accordance with this section if Verizon fails to notify Customer of a Hard Outage by electronic means (e.g., pager or e-mail).
Sample 1

Related to Proactive Outage Notification

  • Customer Notification By executing this Agreement, the Advisor acknowledges that as required by the Advisers Act the Sub-Advisor has supplied to the Advisor and the Trust copies of the Sub-Advisor’s Form ADV with all exhibits and attachments (including the Sub-Advisor’s statement of financial condition) and will promptly supply to the Advisor copies of all amendments or restatements of such document. Otherwise, the Advisor’s rights under federal law allow termination of this contract without penalty within five business days after entering into this contract. U.S. law also requires the Sub-Advisor to obtain, verify, and record information that identifies each person or entity that opens an account. The Sub-Advisor will ask for the Trust’s legal name, principal place of business address, and Taxpayer Identification or other identification number, and may ask for other identifying information.

  • Termination for Force Majeure In the event of a force majeure that lasts longer than thirty (30) days from the date that a Party claiming relief due to the force majeure event gives notice to the other Party, the Party not claiming relief under the force majeure event may terminate this Agreement upon written notice to the other Party. For the avoidance of doubt, the COVID-19 pandemic does not constitute a force majeure event.

  • Access Control Supplier will maintain an appropriate access control policy that is designed to restrict access to Accenture Data and Supplier assets to authorized Personnel. Supplier will require that all accounts have complex passwords that contain letters, numbers, and special characters, be changed at least every 90 days, and have a minimum length of 8 characters.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Statement of Work The Contractor shall provide the services and staff, and otherwise do all things necessary for or incidental to the performance of work, as set forth below:

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

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