Credit Structure and Amounts. Customer is eligible to receive a credit equal to ten percent (10%) of the MRC for each Device affected during an Outage for which timely notification was not provided to Customer.
Appears in 4 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Credit Structure and Amounts. Customer is eligible to receive a credit equal to ten percent (10%) of the MRC for each Managed Device affected during an Outage for which timely notification was not provided to Customer.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
