Critical Errors. In the event of a Critical Error, Com21 will respond to Critical Errors by assigning a technician to investigate the Error within four (4) hours from the time Philips reports the Error to Com21. Com21 will provide Philips information and a proposal for the correction of such Error no later than twenty-four (24) hours from the time the Error was first reported to Com21. Com21 shall use in commercially reasonable efforts to provide a Workaround or a Fix that solves or reduces the severity of the Error within forty-eight (48) hours from the time Philips first reports the Error.
Critical Errors. If an Error is classified as a Severity One Error or a Severity Two Error, Optum will initiate work on developing a resolution such as a fix or workaround consisting of sufficient programming and/or operating instructions (“Error Correction”) and will use its commercially reasonable efforts to complete the Error Correction promptly after such Error is reported. Any such Error Correction may be provided through a temporary fix or work-around consisting of sufficient programming and/or operating instructions to implement the Error Correction. Written reports shall include reports transmitted to Optum by electronic mail delivery; provided that email will only be utilized by Customer to convey an Error report as a follow- up to a phone conversation held between Customer and Optum for the purpose of orally reporting such Error. Prior to a written or oral report being submitted to Optum, Customer will verify and record via the written report that Customer has verified the following:
1.6.2.1. The eConsent Software has been installed in complete accordance with the Optum installation instructions and configuration requirements.
1.6.2.2. Customer’s representative responsible for executing the production is skilled, at a reasonable level, to follow and execute such Optum installation instructions.
1.6.2.3. Customer has performed reasonable commercial diligence to ensure that the Error being reported is not due to the presence of or the defect of any third party software or components.
Critical Errors. (a) If MERCK discovers that the Codexis Software fails to function in accordance with the Documentation and that such failure is a Critical Error, the MERCK Support Liaison shall notify the Codexis Project Manager by e-mail or telephone of the Critical Error in question and provide CODEXIS (so far as MERCK is reasonably able) with a documented example of such Critical Error.
(b) CODEXIS shall thereupon promptly use commercially reasonable efforts correct the Critical Error in accordance with the Standard of Care. Upon correcting the Critical Error, CODEXIS shall deliver to MERCK the correct version of the Object Code of the Codexis Software and appropriate amendments to the Documentation specifying the nature of the correction and providing instructions for the proper use of the corrected version of the Codexis Software. CODEXIS shall provide MERCK with reasonable technical assistance to enable MERCK to implement the use of the corrected version of the Codexis Software.
Critical Errors. For Critical Errors, Inter-Tel shall respond in the same manner as that described in the preceding paragraph, but shall deliver suitable corrective code for the Software in PROM format or Configuration Devices as needed to restore lost functionality and performance within five (5) calendar days of receipt of QUALCOMM's trouble report. Whenever reasonably possible, QUALCOMM shall return the defective PROMs and/or Configuration Devices to Inter-Tel. Inter-Tel shall promptly reimburse QUALCOMM for one-half (1/2) of the costs incurred by QUALCOMM in removing any defective PROMs or Configuration Devices from Products and reinstalling any replacement PROMs or Configuration Devices. Upon Inter-Tel's reasonable request, QUALCOMM shall provide written documentation to evidence such costs.
Critical Errors. For Critical Program Errors other than a Key, Supplier shall respond in the same manner as that described in the preceding paragraph, but shall deliver a suitable "work-around," "patch," or other temporary correction suitable to restore lost functionality and performance within the first twenty-four (24)
Critical Errors. In the event of a Critical Error, COM21 will respond to Critical Errors by assigning a technician to investigate the Error within four (4) hours from the time Siemens reports the Error to COM21. COM21 will provide Siemens information and a proposal for the correction of such Error no later than twenty-four (24) hours from the time the Error was first reported to COM21. COM21 shall use its commercially reasonable efforts to provide a Workaround or a Fix that solves or reduces the severity of the Error within 48 hours from the time Siemens first reports the Error. In the case where COM21 is to provide a Fix, COM21 will do so ninety percent (90%) of the time within thirty (30) days following COM21's identification and replication of the Error.
