Maintenance Services. Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):
Maintenance Services. 8.1 With effect from the Commencement Date, for the duration of this Agreement and subject to payment of the Licence Fee by the Customer, SDSD provide in respect of each of the Product such level of Maintenance Services as shall be indicated in the Proposal.
8.2 The Maintenance Services will be provided during the Maintenance Hours. All time spent in providing any Maintenance Services outside the Maintenance Hours will incur additional Charges which will be invoiced to the Customer in the manner set out in clause 8.11.
8.3 SDSD use its reasonable endeavours to provide the Maintenance Services promptly having regard to the availability of personnel, necessary supplies and facilities and commitments to other customers but any dates quoted for commencement or completion of any part of the Maintenance Services are estimates only and time will not be of the essence of this Agreement.
8.4 Maintenance Services shall comprise any or all of the following:
8.4.1 advice by telephone or email on the Use of the Product;
8.4.2 information and advice by telephone or email on forthcoming new Releases of the Product;
8.4.3 upon request by the Customer the diagnosis of faults in the Product and the rectification of such faults (remotely or by attendance at the Location as determined by SDSD) by the issue of fixes in respect of the Product [and the making of all necessary consequential amendments (if any) to the Documentation];
8.4.4 the creation and despatch to the Customer from time to time at the SDSD’s sole discretion of fixes in respect of the Product;
8.4.5 the creation and despatch to the Customer from time to time at SDSD’s sole discretion of a new Release of the Product or a new version of the Documentation.
8.5 Any corrected or modified versions of the Product or Documentation or new Releases of the Product supplied to the Customer pursuant to the Maintenance Services will be deemed to form part of the Licensed Materials and be subject to this Agreement.
8.6 The Customer shall:-
8.6.1 use only the Current Release;
8.6.2 not alter, adapt or modify the Product in any way nor permit the Product to be combined with any other programs;
8.6.3 reasonably co-operate with SDSD’s personnel in the diagnosis, investigation and correction of any fault in the Product;
8.6.4 provide SDSD with dedicated 24-hour remote diagnostic access to the Equipment. The type of access and line speed provided by the Customer for this purpose shall be approved by SDSD. Any costs and charges incu...
Maintenance Services. Maintenance Services include
1.1 bug-fixing ("Support Services"); and
1.2 Issuing new Releases of the Software
Maintenance Services.
A. Ordering
Maintenance Services. The Hardware Maintenance Services to be provided to Customer under this Agreement for the ES&S equipment set forth on Schedule A1 (the “Products”) shall be subject to the following terms and conditions:
Maintenance Services. Capability to provide technical support, software maintenance, flexible hardware coverage, and smart, proactive device diagnostics for hardware.
Maintenance Services. 4.1 The Provider shall provide the Maintenance Services to the Customer during the Term.
4.2 The Provider shall where practicable give to the Customer at least 5 Business Days' prior written notice of scheduled Maintenance Services that are likely to affect the availability of the Hosted Services or are likely to have a material negative impact upon the Hosted Services, without prejudice to the Provider's other notice obligations under this main body of this Agreement.
4.3 The Provider shall give to the Customer at least 5 Business Days' prior written notice of the application of an Upgrade to the Platform.
4.4 The Provider shall give to the Customer written notice of the application of any security Update to the Platform and at least 5 Business Days' prior written notice of the application of any non-security Update to the Platform.
4.5 The Provider shall provide the Maintenance Services with reasonable skill and care.
4.6 The Provider may suspend the provision of the Maintenance Services if any amount due to be paid by the Customer to the Provider under this Agreement is overdue, and the Provider has given to the Customer at least 30 days' written notice, following the amount becoming overdue, of its intention to suspend the Maintenance Services on this basis.
Maintenance Services. 23 As more fully described in the Contract Documents, Developer shall perform the 24 Maintenance Services. The Maintenance Services shall include Routine Maintenance 25 and Capital Asset Replacement Work, each of which will be funded through separate 26 funding sources. The Maintenance Services shall comply with corresponding 27 requirements set forth in the Technical Provisions and other Contract Documents, 28 except as otherwise approved by ADOT in its sole discretion. Developer shall furnish all 29 Maintenance Services throughout the Maintenance Period, as more specifically set forth 30 in the Technical Provisions. Subject to the terms of Article 14, the cost of all 31 Maintenance Services, including all materials, services and efforts necessary to perform 32 the Maintenance Services, are included in the Maintenance Price.
Maintenance Services. If ordered, Maintenance Services are provided in accordance with Provider's then current Support Guide available on Provider's Support Site at xxxxx://xxxxxxx.xxxxx.xxx/essentials/support-guide which describes the Maintenance Services, including support offering levels, severity levels, response times, and contact information. The time period during which Customer is entitled to receive Maintenance Services is the “Maintenance Period.” The Support Guide is incorporated in this Agreement and subject to change at Provider’s discretion; however, Provider will not materially reduce the level of technical support services provided during a paid support period. As part of the Maintenance Services Provider will (i) make available new releases and corrections of the Software when Provider makes them generally available to its supported customers at no additional license fee, and (ii) provide technical support for issues that are demonstrable in the currently supported release(s) of the Software. Maintenance Services fees are due and payable annually in advance of a support period. Except for non-perpetual Licenses (for which the Maintenance Period is equal to the duration of the License) and unless otherwise stated in the Order, each License includes an initial Maintenance Period beginning on the date of the initial delivery of the Software following an Order and lasting for twelve (12) months thereafter. The Maintenance Period for perpetual Licenses will automatically renew for additional terms of 12 months, at the prices stated on a Maintenance Services renewal Quotation provided by Provider, unless the renewal has been cancelled by either party with at least sixty (60) days prior written notice (email is sufficient). Maintenance Services must be ordered for all copies of each licensed Product and may not be purchased for a subset of licenses of a Product only. The procedure and fees for reinstating Maintenance Services for Software after it has lapsed is posted on the Support Site.
Maintenance Services. 41.1. Maintenance services will be mandatory for leased products. This service will include as a minimum; installation to an agreed level, removal of packaging, network connection, basic training, preventative and breakdown maintenance (including software), firmware, remote support, network support, parts, toner, consumables and staples or any additional maintenance services identified through further competition.
