Customer Maintenance Services Clause Samples

Customer Maintenance Services i. During the Maintenance Term, VAR will provide Customer with Maintenance Services for the Software. VAR may also provide professional services (“Professional Services”). ii. In the event Licensor provides Customer with Maintenance Services, the terms set forth in this Section 4(a)(ii) shall apply. Licensor will provide Maintenance Services during the Maintenance Term. After the Maintenance Term, Maintenance Services shall automatically renew annually for a one-year term, unless either Party provides the other Party with at least sixty (60) days advance written notice prior to the expiration of the then-current Maintenance Term that such Party desires not to renew. Licensor shall invoice Customer on an annual basis for each annual renewal period. Fees for all renewal periods for Maintenance Services will be due within fifteen (15) days prior to the renewal of the Maintenance Term. All such payments for Maintenance Services are non-refundable. In the event Customer’s invoice or Maintenance Services is overdue by sixty (60) days or more, Licensor reserves the right to suspend Customer’s access to Maintenance Services until the overdue invoice has been satisfied. Licensor reserves the right to increase the fee for Maintenance Services on an annual basis at then-current rates. Licensor’s obligation to provide Maintenance Services for Third Party Software is limited to using commercially reasonable efforts to obtain Maintenance Releases from its third party suppliers. Customer agrees that Maintenance Services shall be provided only by VAR, Licensor, its Affiliates or Third Party Servicers.