Common use of Customer Questions and Complaints Clause in Contracts

Customer Questions and Complaints. The Client shall have the sole responsibility for responding to questions and complaints from the Client's customers. Questions or complaints received by Patheon from the Client's customers shall be promptly referred to the Client. Patheon shall co-operate as reasonably required to allow the Client to determine the cause of and resolve any customer questions and complaints. Such assistance shall include follow-up investigations, including testing. In addition, within ten (10) days from the date of request, Patheon shall provide the Client with all necessary information in Patheon’s possession or control that will enable the Client to respond properly to questions or complaints relating to the Product. If it is determined that the cause of any customer complaint resulted from a failure by Patheon to provide the Manufacturing Services in accordance with the Specifications and cGMPs and any additional procedures agreed upon in writing by Patheon and the Client, or a breach of this Agreement by Patheon, all costs incurred in respect of this Section 6.4 shall be borne by Patheon. In all other circumstances, the Client shall bear the cost incurred with respect to this Section 6.4.

Customer Questions and Complaints. The Client shall have the sole responsibility for responding to questions and complaints from the Client's ’s customers. Questions or complaints received by Patheon from the Client's ’s customers shall be promptly referred to the Client. Patheon shall co-operate as reasonably required to allow the Client to determine the cause of and resolve any customer TransOral Patheon MSA (Cincinnati and Whitby) – EXECUTION DRAFT questions and complaints. Such assistance shall include follow-up investigations, including testing. In addition, within ten (10) days from the date of request, Patheon shall provide the Client with all necessary mutually agreed upon information in Patheon’s possession or control that will enable the Client to respond properly to questions or complaints relating to the ProductProducts as provided in the Quality Agreement(s). If Unless it is determined that the cause of any customer complaint resulted from a failure by Patheon to provide the Manufacturing Services in accordance with the Specifications and Specifications, the Quality Agreement(s), cGMPs and any additional procedures agreed upon in writing by Patheon and the Client, or a breach of this Agreement by PatheonApplicable Laws, all costs incurred in respect of this Section 6.4 6.5 shall be borne by Patheon. In all other circumstances, the Client shall bear the cost incurred with respect to this Section 6.4Client.