Common use of Customer Questions and Complaints Clause in Contracts

Customer Questions and Complaints. The Client or its designated agent shall have the full responsibility for responding to questions and complaints from the Client's customers. Questions or complaints received by Patheon from the Client's customers shall be promptly referred to the Client. Patheon shall co-operate as reasonably required to allow the Client to determine the cause of and resolve any customer questions and complaints. Such assistance shall include follow-up investigations, including testing. In addition, within 10 days from the date of request, Patheon shall provide the Client with all necessary information that will enable the Client to respond properly to questions or complaints relating to the Products. Unless it is determined that the cause of any customer complaint resulted from a failure by Patheon to provide the Manufacturing Services in accordance with the Specifications and cGMPs, all costs incurred in respect of this Section 6.4 shall be borne by the Client.

Customer Questions and Complaints. The Client or its designated agent shall have the full sole responsibility for responding to questions and complaints from the Client's ’s customers. Questions or complaints received by Patheon from the Client's ’s customers shall be promptly referred to the Client. Patheon shall co-operate as reasonably required to allow the Client to determine the cause of and resolve any customer questions and complaints. Such assistance shall include follow-up investigations, including testing. In addition, within 10 days from the date of requestrequest or such shorter period as is specified by a Regulatory Authority, Patheon shall provide the Client with all necessary information that will [ * ] Confidential Treatment Requested enable the Client to respond properly to questions or complaints relating to the ProductsProduct. Unless it is determined that the cause of any customer complaint resulted from a failure by Patheon to provide the Manufacturing Services in accordance with the Specifications and cGMPsManufacturing Requirements, all costs incurred in respect of this Section 6.4 6.6 shall be borne by the Client.

Customer Questions and Complaints. The Client or its designated agent shall have the full responsibility for responding to questions and complaints from the Client's customers. Questions or complaints received by Patheon from the Client's customers shall be promptly referred to the Client. Patheon shall co-operate as reasonably required to allow the Client to determine the cause of and resolve any customer questions and complaints. Such assistance shall include follow-up investigations, -19- <PAGE> including testing. In addition, within 10 days from the date of request, Patheon shall provide the Client with all necessary information that will enable the Client to respond properly to questions or complaints relating to the Products. Unless it is determined that the cause of any customer complaint resulted from a failure by Patheon to provide the Manufacturing Services in accordance with the Specifications and cGMPs, all costs incurred in respect of this Section 6.4 shall be borne by the Client.. 6.5