Common use of Customer Relations Representative Clause in Contracts

Customer Relations Representative. Comprises all those employees who respond to enquiries directed to the Customer Relations department at Air Canada (which includes Air Canada Jazz, tier three carriers operating under AC flight numbers and STAR Alliance partners), from internal and external customers, by Canada Post, fax, e- mail, social mediums or other electronic mediums which either exist today or that will be developed in the future. Included in this work is the sorting and distribution of customer correspondence to the applicable departments, the research and evaluation of customer issues and the composing of written responses and/or speaking to the customer directly. Included in these duties representatives may authorize or amend reservations, determine appropriate payment of compensation, waive penalties within departmental guidelines, and perform other duties related to any of the foregoing. Notwithstanding, this does not preclude management from responding to issues of a unique or specialty nature in accordance with existing practices.

Customer Relations Representative. Comprises all those employees who respond to enquiries directed to the Customer Relations department at Air Canada (which includes Air Canada Jazz, tier three carriers operating under AC flight numbers and STAR Alliance partners), from internal and external customers, by Canada Post, fax, e- e-mail, social mediums or other electronic mediums which either exist today or that will be developed in the future. Included in this work is the sorting and distribution of customer correspondence to the applicable departments, the research and evaluation of customer issues and the composing of written responses and/or speaking to the customer directly. Included in these duties representatives may authorize or amend reservations, determine appropriate payment of compensation, waive penalties within departmental guidelines, and perform other duties related to any of the foregoing. Notwithstanding, this does not preclude management from responding to issues of a unique or specialty nature in accordance with existing practices.