Customer Replaceable Units and Whole Unit Replacement. If the telephone technician determines that the defective unit is one that is easily disconnected and reconnected, such as a keyboard, monitor, hard drives in portable computers, or any other component designated from time to time as a component that may be replaced by the Customer, Customer may receive such component to install without a service technician arriving on site. Dell reserves the right to send Customer a whole identical or comparable replacement for the System. A whole replacement unit with a prepaid return mailing label for the defective return may be sent directly to Customer. Customer must relinquish the defective unit. If Customer does not return the defective unit within ten (10) days, Customer agrees to pay Dell for the replacement unit upon receipt of invoice. Failure to honor the invoice within ten (10) days after receipt will cause the cancellation of this Agreement and may result in other legal steps.
Appears in 4 contracts
Samples: Hardware Service Agreement, Service Agreement, Service Agreement
