Common use of Customer Representative Clause in Contracts

Customer Representative. At all times during the term of this Agreement, a minimum of one Customer employee shall be designated to act as Customer Representative. The Customer Representative is responsible to open a trouble ticket directly with Rimage and provide the system serial number and other necessary system and trouble information, which may include sending system log files for analysis. The trouble ticket should be retained and used for future reference to the same incident. The Customer Representative shall be responsible to react to all Covered Solution problems, including contacting Rimage while in close proximity to the affected system so they may attempt troubleshooting to isolate the malfunctioning area; cooperate with Rimage to diagnose the problem over the telephone; reload the Rimage Disc Publishing system operating system, software, or device drivers; replace front swappable recorders or hard disc drives; or perform other Rimage designated Operator level troubleshooting or repairs. Rimage reserves the right to withhold the shipment of replacement items or dispatching a field technician to the Customer’s location until the Customer has performed reasonable troubleshooting and failure diagnosis.

Customer Representative. At all times during the term of this Agreement, a minimum of one Customer employee shall be designated to act as Customer Representative. The Customer Representative is responsible to open a trouble ticket directly with Rimage Qumu and provide the system serial number and other necessary system and trouble information, which may include sending system log files for analysis. The trouble ticket should be retained and used for future reference to the same incident. The Customer Representative shall be responsible to react to all Covered Solution problems, including contacting Rimage while in close proximity to the affected system so they may attempt troubleshooting to isolate the malfunctioning area; cooperate with Rimage Qumu to diagnose the problem over the telephone; reload the Rimage Disc Publishing system operating system, software, or device drivers; replace front swappable recorders or hard disc drives; or perform other Rimage Qumu designated Operator level troubleshooting or repairs. Rimage Qumu reserves the right to withhold the shipment of replacement items or dispatching a field technician to the Customer’s location until the Customer has performed reasonable troubleshooting and failure diagnosis.

Customer Representative. At all times during the term of this Agreement, a minimum of one Customer employee shall be designated to act as Customer Representative. The Customer Representative is responsible to open a trouble ticket directly with Rimage and provide the system serial number and other necessary system and trouble information, which may include sending Rimage system log files for analysis. The trouble ticket should be retained and used for future reference to the same incident. The Customer Representative shall be responsible to react to all Covered Solution problems, including contacting Rimage while in close proximity to the affected system so they may attempt troubleshooting to isolate the malfunctioning area; cooperate with Rimage to diagnose the problem over the telephone; reload the Rimage Disc Publishing system operating system, Rimage software, or Rimage device drivers; replace front swappable recorders or hard disc drives; or perform other Rimage designated Operator level troubleshooting or repairs. Rimage reserves the right to withhold the shipment of replacement items or dispatching a field technician to the Customer’s location until the Customer has performed reasonable troubleshooting and failure diagnosis.