Common use of Customer Service/General Information Clause in Contracts

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 0-000-000-0000 or Voice TDD 0-000-000-0000. Our normal business hours are Monday - Friday from 8:00 a.m. - 8:00 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department:  To learn if a provider participates with Blue Cross & Blue Shield of Rhode Island’s designated BlueCard PPO network;  To ask questions and get information about your coverage;  To file a complaint or administrative appeal (See Section 7.2);  To file an appeal about a medical necessity determination or learn about the status of your appeal (See Section 7.3); or  To ask for a HIPAA (Health Insurance Portability and Accountability Act) certificate of creditable coverage (See Section

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 0-000-000-0000 or Voice TDD 0-000-000-0000. Our normal business hours are Monday - Friday from 8:00 a.m. - 8:00 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department:  To learn if a provider participates with Blue Cross & Blue Shield of Rhode Island’s designated BlueCard PPO network;  To ask questions and get information about your coverage;  To file a complaint or administrative appeal (See Section 7.21.1);  To file an appeal about a medical necessity determination or learn about the status of your appeal (See Section 7.3); or  To ask for a HIPAA (Health Insurance Portability and Accountability Act) certificate of creditable coverage (See Section

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 0-000-000-0000 or Voice TDD 0-000-000-0000. Our normal business hours are Monday - Friday from 8:00 a.m. - 8:00 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department:  To learn if a provider participates with Blue Cross & Blue Shield of Rhode Island’s designated BlueCard PPO networkis a BlueChip provider;  To ask questions and get information about your coverage;  To file a complaint or administrative appeal (See Section 7.2);  To file an appeal about a medical necessity determination or learn about the status of your appeal (See Section 7.3); or  To ask for a HIPAA (Health Insurance Portability and Accountability Act) certificate of creditable coverage (See Section

Customer Service/General Information. If you have questions about your benefits under this agreement, call the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Customer Service Department at (000) 000-0000 or 0-000-000-0000 or Voice TDD 0-000-000-0000. Our normal business hours are Monday - Friday from 8:00 a.m. - 8:00 p.m. If you call after normal business hours, our answering service will take your call. A BCBSRI Customer Service Representative will return your call on the next business day. When you call, please have your member ID number ready. Below are a few examples of when you should call our Customer Service Department:  • To learn if a provider participates with Blue Cross & Blue Shield of Rhode Island’s designated BlueCard PPO network;  • To ask questions and get information about your coverage;  • To file a complaint or administrative appeal (See Section 7.2);  • To file an appeal about a medical necessity determination or learn about the status of your appeal (See Section 7.3); or  • To ask for a HIPAA (Health Insurance Portability and Accountability Act) certificate of creditable coverage (See Section