Common use of Day Satisfaction Guarantee Clause in Contracts

Day Satisfaction Guarantee. ConnectWise is confident that the SaaS and ConnectWise’s proven implementation methodology will dramatically improve Client’s business. If ConnectWise has not improved Client’s business and Client adheres to the following requirements, ConnnectWise will return 100% of Client’s paid monthly license fees. (i) The Satisfaction Guarantee begins at the date of signing this Agreement and continues for ninety (90) days and requires Client’s ConnectWise Administrator to participate in all required implementation sessions, and satisfactorily complete all assignments. (ii) Client will email or submit via ConnectWise Chat all technical and support issues to ConnectWise at Xxxx@XxxxxxxXxxx.xxx or xxx.xxxxxxxxxxx.xxx/xxxxxxx and will give ConnectWise an appropriate opportunity to resolve these issues. (iii) Client acknowledge that this guarantee does not cover a return of professional service fees for services rendered or features that are not yet in ConnectWise, such as features on the ConnectWise road map or Client requests for features and functionality in the SaaS. (iv) Client’s team will participate in a conference call to give ConnectWise an opportunity to resolve all issues. (v) Client acknowledges and agrees that cancellation without notice (no-show) of two (2) or more scheduled, accepted appointments with ConnectWise consulting and education team voids the Satisfaction Guarantee. 1.4.

Day Satisfaction Guarantee. i. ConnectWise is confident that the SaaS ConnectWise Software and ConnectWise’s proven implementation methodology will dramatically improve Client’s business. If ConnectWise has not improved Client’s business and Client adheres to the following requirements, ConnnectWise ConnectWise will return 100% of Client’s paid monthly license fees. (ia) The Satisfaction Guarantee begins at the date of signing this Agreement and continues for ninety (90) days and requires Client’s Client ConnectWise PSA Administrator to participate in all required implementation sessions, and satisfactorily complete all assignments. (iib) Client will email or submit via ConnectWise Chat all technical and support issues to ConnectWise at Xxxx@XxxxxxxXxxx.xxx or xxx.xxxxxxxxxxx.xxx/xxxxxxx and will give ConnectWise an appropriate opportunity to resolve these issues. (iiic) Client acknowledge that this guarantee does not cover a return of professional service fees for services rendered or features that are not yet in ConnectWise, such as features on the ConnectWise road map or Client requests for features and functionality in the SaaS.ConnectWise Software. (ivd) Client’s team will participate in a conference call to give ConnectWise an opportunity to resolve all issues. (ve) Client acknowledges and agrees that cancellation without notice (no-show) of two (2) or more scheduled, accepted appointments with ConnectWise consulting and education team voids the Satisfaction Guarantee. 1.4.

Day Satisfaction Guarantee. ConnectWise CYBERMSS is confident that the SaaS and ConnectWise’s CYBERMSS proven implementation methodology will dramatically improve Client’s business. If ConnectWise CYBERMSS has not improved Client’s business and Client adheres to the following requirements, ConnnectWise will return 100% of Client’s paid monthly license fees. (i) The Satisfaction Guarantee begins at the date of signing this Agreement and continues for ninety (90) days and requires Client’s ConnectWise CYBERMSS Administrator to participate in all required implementation sessions, and satisfactorily complete all assignments. (ii) Client will email or submit via ConnectWise CYBERMSS Chat all technical and support issues to ConnectWise CYBERMSS at Xxxx@XxxxxxxXxxx.xxx Xxxx@XXXXXXXX.xxx or xxx.xxxxxxxxxxx.xxx/xxxxxxx xxx.XXXXXXXX.xxx/xxxxxxx and will give ConnectWise CYBERMSS an appropriate opportunity to resolve these issues. (iii) Client acknowledge that this guarantee does not cover a return of professional service fees for services rendered or features that are not yet in ConnectWiseCYBERMSS, such as features on the ConnectWise CYBERMSS road map or Client requests for features and functionality in the SaaS. (iv) Client’s team will participate in a conference call to give ConnectWise CYBERMSS an opportunity to resolve all issues. (v) Client acknowledges and agrees that cancellation without notice (no-show) of two (2) or more scheduled, accepted appointments with ConnectWise CYBERMSS consulting and education team voids the Satisfaction Guarantee. 1.4.