Common use of Defects Liability Clause in Contracts

Defects Liability. 9.1 In this Contract, and subject to Clause 9.2, a defect shall mean any non-conformity of the Supplies with the express terms of this Contract resulting from circumstances existing in the Supplies at the time of the transfer of risk to the Customer (“Defects”). 9.2 In particular, the following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- commissioning, in each case not carried out by Siemens, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective Supplies. 9.3 The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens in writing of any Defects without undue delay. The Customer’s claims in respect of defects shall be excluded for any apparent defects if the Customer has failed to do so. Upon such written notification, Siemens shall, at its option, remedy a Defect by repair, replacement, or re-performance. Siemens shall be given a reasonable period of time and opportunity to remedy the Defect. For this purpose, the Customer shall grant Siemens working access to the non- conforming Supplies, shall undertake any necessary dis- assembly and re-assembly, and shall provide access to operation and maintenance data, all at no charge to Siemens. Upon Siemens’ request, the Customer shall ensure that the title to the replaced parts/items shall pass to Siemens. 9.4 Unless otherwise agreed, the defects liability period for any part of the Supplies is 12 months. It starts at the date of transfer of risk. For replaced or repaired parts of the Supplies, the defects liability period is 6 months from the date of replacement or repair, if the original defects liability period for the Supplies expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability period. 9.5 If software is defective, Siemens shall only be obliged to provide the Customer with an updated version of the software in which the Defect has been remedied when such updated version is reasonably available from Siemens or, if Siemens is only licensee, from Siemens’ licensor. If the software has been modified or individually developed by Siemens, Siemens shall in addition provide the Customer with a workaround or other interim corrective solution until the provision of an updated version of the software, if such workaround or interim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be substantially impeded. 9.6 If Siemens carries out remedial work and it is ultimately not established that there was a Defect, the Customer shall pay Siemens for such remedial work including error diagnosis. 9.7 Any other liability of Siemens and any claims, rights and remedies of the Customer in case of defects of the Supplies shall be excluded except as expressly stipulated in this Clause 9 and – provided Siemens failed at least three times in remedying the defect – in Clause 15.2 b). All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or law are, to the fullest extent permitted by applicable law, excluded from this Contract.

Appears in 2 contracts

Samples: International Terms and Conditions, International Terms and Conditions

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Defects Liability. 9.1 In this Contract, and subject to Clause 9.2, a defect shall mean any non-conformity of the Supplies with the express terms of this Contract resulting from circumstances existing in the Supplies at the time of the transfer of risk to the Customer (“Defects”). 9.2 In particular, the following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- pre-commissioning, in each case not carried out by SiemensXxxxxxx, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective Supplies. 9.3 The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens Flender in writing of any Defects without undue delay. The Customer’s claims in respect of defects shall be excluded for any apparent defects if the Customer has failed to do so. Upon such written notification, Siemens Flender shall, at its option, remedy a Defect by repair, replacement, or re-performance. Siemens Flender shall be given a reasonable period of time and opportunity to remedy the Defect. For this purpose, the Customer shall grant Siemens xxxxx Xxxxxxx working access to the non- conforming Supplies, shall undertake any necessary dis- dis-assembly and re-assembly, and shall provide access to operation and maintenance data, all at no charge to SiemensFlender. Upon Siemens’ Flender’s request, the Customer shall ensure that the title to the replaced parts/items shall pass to SiemensFlender. 9.4 Unless otherwise agreed, the defects liability period for any part of the Supplies is 12 months. It starts at the date of transfer of risk. For replaced or repaired parts of the Supplies, the defects liability period is 6 months from the date of replacement or repair, if the original defects liability period for the Supplies expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability period. 9.5 If software is defective, Siemens Flender shall only be obliged to provide the Customer with an updated version of the software in which the Defect has been remedied when such updated version is reasonably available from Siemens Flender or, if Siemens Flender is only licensee, from Siemens’ Flender’s licensor. If the software has been modified or individually developed by SiemensFlender, Siemens Flender shall in addition provide the Customer with a workaround or other interim corrective solution until the provision of an updated version of the software, if such workaround or interim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be substantially impeded. 9.6 If Siemens Flender carries out remedial work and it is ultimately not established that there was a Defect, the Customer shall pay Siemens Flender for such remedial work including error diagnosis. 9.7 Any other liability of Siemens Flender and any claims, rights and remedies of the Customer in case of defects of the Supplies shall be excluded except as Supplies, other than those expressly stipulated in this Clause 9 and – provided Siemens or , in case Flender failed at least three times in remedying the defect – defect, in Clause 15.2 b)15.2b) shall be excluded. All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or law are, to the fullest extent permitted by applicable law, excluded from this Contract.

Appears in 2 contracts

Samples: General Terms and Conditions, General Terms and Conditions

Defects Liability. 9.1 In 10.1 Siemens shall be liable for the proper performance of the Services in accordance with this Contract. If Siemens delivers materials and goods in connection with the Services, and subject Siemens shall be liable to Clause 9.2, a defect shall mean the Customer for any non-conformity of the Supplies with the express terms of this Contract resulting from circumstances existing in the Supplies at the time of the transfer of risk to the Customer (“Defects”)risk. 9.2 In particular, the following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- commissioning, in each case not carried out by Siemens, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective Supplies. 9.3 10.2 The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens in writing of any Defects defective Services or defective materials and goods without undue delay. The Customer’s claims in respect of defects shall be excluded for any apparent defects if the Customer has failed to do so. Upon such written notification, Siemens shall, at its option, remedy a Defect by repair, replacement, or re-performance. Siemens shall be given a reasonable period of time and opportunity to remedy re-perform the DefectServices and/or, at its option, repair or replace defective materials or goods. For this purpose, the The Customer shall grant Siemens working access to the non- conforming Suppliesdefective Services, material, or goods, and shall undertake any necessary dis- assembly disassembly and re-assemblyreassembly, and shall provide access to operation and maintenance data, all at no charge to Siemens. Upon Siemens’ request, the Customer shall ensure that the title to the replaced parts/items shall pass to Siemens. 9.4 Unless otherwise agreed, the 10.3 The defects liability period for any part of the Supplies is Services shall expire 12 monthsmonths after provision of the defective Services or acceptance if agreed. It starts at For materials and goods, the date of defects liability period shall expire 12 months after the transfer of or risk. For re-performed Services and replaced or repaired parts of the Suppliesmaterials and goods, the defects liability period is 6 months from the date of replacement re-performance, replacement, or repair, if the original defects liability period for the Supplies expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability period. 9.5 10.4 There shall be no warranty claim for insignificant deviations from the agreed quality, of only minor impairments of usability, for normal wear and tear, or impairments due to improper or negligent handling by Customer, unsuitable equipment provided by Customer, non-reproducible software errors or special external influences which are not identified within the Contract. In addition, software errors are only deemed a defect if the defect occurs in the most current software version at the given time. 10.5 If software is defective, Siemens shall only be obliged to provide the Customer with an updated version of the software in which the Defect defect has been remedied when Siemens can be reasonably expected to provide such updated version is reasonably available from Siemens or, if Siemens is only licensee, such updated version is reasonably available from Siemens’ licensor. If the software has been modified or individually developed by Siemens, Siemens shall in addition provide the Customer with a workaround or other interim corrective error correcting solution until the provision of an updated version of the softwaresoftware in which the defect is remedied, if such workaround or interim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be stopped or substantially impeded. 9.6 10.6 If Siemens carries out remedial work re-performs allegedly defective Services and it is ultimately not established that there was a Defectthe Services were defective, the Customer shall pay Siemens for such remedial work including error diagnosisre-performance. 9.7 10.7 Any other liability of Siemens and any claims, rights and remedies of the Customer in case of defective Services or defects of the Supplies shall be excluded except as expressly stipulated in this Clause 9 and 10 or provided in case Siemens failed at least three times in remedying the defect remedying/re-performing – in Clause 15.2 16.2 b). All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this Contract.

Appears in 2 contracts

Samples: International Terms and Conditions, International Terms and Conditions

Defects Liability. 9.1 In 10.1 Siemens shall be liable for the proper performance of the Services in accordance with this Contract. If Siemens delivers materials and goods in connection with the Services, and subject Siemens shall be liable to Clause 9.2, a defect shall mean the Customer for any non-conformity of the Supplies with the express terms of this Contract resulting from circumstances existing in the Supplies at the time of the transfer of risk to the Customer (“Defects”)risk. 9.2 In particular, the following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- commissioning, in each case not carried out by Siemens, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective Supplies. 9.3 10.2 The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens in writing of any Defects defective Services or defective materials and goods without undue delay. The Customer’s claims in respect of defects shall be excluded for any apparent defects if the Customer has failed to do so. Upon such written notification, Siemens shallSiemens, at its option, remedy a Defect by repair, replacement, or re-performance. Siemens shall be given a reasonable period of time and opportunity to remedy re-perform the DefectServices and/or, at its option, repair or replace defective materials or goods. For this purpose, the The Customer shall grant Siemens working access to the non- conforming Suppliesdefective Services, material, or goods, and shall undertake any necessary dis- assembly disassembly and re-assemblyreassembly, and shall provide access to operation and maintenance data, all at no charge to Siemens. Upon Siemens´ request, the Customer shall ensure that the title to the replaced parts/items shall pass to Siemens. 9.4 Unless otherwise 10.3 The defects liability period for Services shall expire 12 months after provision of the defective Services or acceptance if agreed. For materials and goods, the defects liability period for any part of shall expire 12 months after the Supplies is 12 months. It starts at the date of transfer of or risk. For re-performed Services and replaced or repaired parts of the Suppliesmaterials and goods, the defects liability period is 6 months from the date of replacement re-performance, replacement, or repair, if the original defects liability period for the Supplies expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability period. 9.5 10.4 There shall be no warranty claim for insignificant deviations from the agreed quality, of only minor impairments of usability, for normal wear and tear, or impairments due to improper or negligent handling by Customer, unsuitable equipment provided by Customer, non-reproducible software errors or special external influences which are not identified within the Contract. In addition, software errors are only deemed a defect if the defect occurs in the most current software version at the given time. 10.5 Siemens does not warrant or guarantee that any part of the Services will be secure from Cyberthreats and does not contain any vulnerability. If software is defective, Siemens shall only be obliged to provide the Customer with an updated version of the software in which the Defect defect has been remedied when Siemens can be reasonably expected to provide such updated version is reasonably available from Siemens or, if Siemens is only licensee, such updated version is reasonably available from Siemens’ licensor. If the software has been modified or individually developed by Siemens, Siemens shall in addition provide the Customer with a workaround or other interim corrective error correcting solution until the provision of an updated version of the softwaresoftware in which the defect is remedied, if such workaround or interim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be stopped or substantially impeded. 9.6 10.6 If Siemens carries out remedial work re-performs allegedly defective Services and it is ultimately not established that there was a Defectthe Services were defective, the Customer shall pay Siemens for such remedial work including error diagnosisre-performance. 9.7 10.7 Any other liability of Siemens and any claims, rights and remedies of the Customer in case of defective Services or defects of the Supplies shall be excluded except as expressly stipulated in this Clause 9 and 10 or provided in case Siemens failed at least three times in remedying the defect remedying/re-performing – in Clause 15.2 16.2 b). All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or law are, to the fullest extent permitted by applicable law, excluded from this Contract. Should Siemens provides quality warranty, such quality warranty would replace rights arising out of defects liability.

Appears in 1 contract

Samples: Service Agreement

Defects Liability. 9.1 10.1 In this Contract, and subject to Clause 9.210.2, a defect shall mean any non-conformity of the Supplies Works with the express terms of this Contract resulting from circumstances existing in the Supplies Works at the time of the transfer of risk to the Customer (“Defects”). 9.2 In particular, the 10.2 The following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- commissioning, in each case not carried out by Siemens, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective SuppliesWorks. 9.3 10.3 The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens in writing of any Defects without undue delay. The Customer’s claims in respect of defects shall be excluded for any apparent defects if the Customer has failed to do so. Upon such written notification, Siemens shall, at its option, remedy a Defect by repair, replacement, or re-re- performance. Siemens shall be given a reasonable period of time and opportunity to remedy the Defect. For this purpose, the Customer shall grant Siemens working access to the non- conforming SuppliesWorks, shall undertake any necessary dis- dis-assembly and re-assembly, and shall provide access to operation and maintenance data, all at no charge to Siemens. Upon Siemens’ request, the Customer shall ensure that the title to the replaced parts/items defective parts shall pass transfer to Siemens. Insofar as a part has to be merely delivered, the Customer shall immediately inspect that part and shall notify Siemens in writing of any Defects without undue delay. Customer’s claims for defects shall be excluded for any apparent defects, if the Customer has failed to do so. 9.4 10.4 Unless otherwise agreed, the defects liability period for any part of the Supplies Works is 12 months. It starts at the date of transfer of risk. For replaced or repaired parts of the SuppliesWorks, the defects liability period is 6 months from the date of replacement or repair, if the original defects liability period for the Supplies Works expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability period. Siemens is not liable for any Defects unless notified in writing by the Customer to Siemens before the end of the defects liability period. 9.5 10.5 If software is defective, Siemens shall only be obliged to provide the Customer with an updated version of the software in which the Defect has been remedied when such updated version is reasonably available from Siemens or, if Siemens is only licensee, from Siemens’ licensor. If the software has been modified or individually developed by Siemens, Siemens shall in addition provide the Customer with a workaround or other interim corrective solution until the provision of an updated version of the software, if such workaround or interim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be substantially impeded. 9.6 10.6 If Siemens carries out remedial work and it is ultimately not established that there was a Defect, the Customer shall pay Siemens for such remedial work including error diagnosis. 9.7 10.7 Any other liability of Siemens and any claims, rights and remedies of the Customer in case of defects of the Supplies Works shall be excluded except as expressly stipulated in this Clause 9 10 and – provided Siemens failed at least three times in remedying the defect Defect – in Clause 15.2 16.2 b). All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this Contract.

Appears in 1 contract

Samples: International Terms and Conditions

Defects Liability. 9.1 10.1 In this Contract, and subject to Clause 9.210.2, a defect shall mean any non-conformity of the Supplies Works with the express terms of this Contract resulting from circumstances existing in the Supplies Works at the time of the transfer of risk to the Customer (“Defects”). 9.2 In particular, the 10.2 The following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- commissioning, in each case not carried out by Siemens, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective SuppliesWorks. 9.3 10.3 The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens in writing of any Defects without undue delay. The Customer’s claims in respect of defects shall be excluded for any apparent defects if the Customer has failed to do so. Upon such written notification, Siemens shall, at its option, remedy a Defect by repair, replacement, or re-performance. Siemens shall be given a reasonable period of time and opportunity to remedy the Defect. For this purpose, the Customer shall grant Siemens working access to the non- conforming SuppliesWorks, shall undertake any necessary dis- dis-assembly and re-assembly, and shall provide access to operation and maintenance data, all at no charge to Siemens. Upon Siemens’ request, the Customer shall ensure that the title to the replaced parts/items defective parts shall pass transfer to Siemens. Insofar as a part has to be merely delivered, the Customer shall immediately inspect that part and shall notify Siemens in writing of any Defects without undue delay. Customer’s claims for defects shall be excluded for any apparent defects, if the Customer has failed to do so. 9.4 10.4 Unless otherwise agreed, the defects liability period for any part of the Supplies Works is 12 months. It starts at the date of transfer of risk. For replaced or repaired parts of the SuppliesWorks, the defects liability period is 6 months from the date of replacement or repair, if the original defects liability period for the Supplies Works expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability period. Siemens is not liable for any Defects unless notified in writing by the Customer to Siemens before the end of the defects liability period. 9.5 10.5 Siemens does not warrant or guarantee that the Works will be secure from Cyberthreats and does not contain any vulnerability. If software is defective, Siemens shall only be obliged to provide the Customer with an updated version of the software in which the Defect has been remedied when such updated version is reasonably available from Siemens or, if Siemens is only licensee, from Siemens’ licensor. If the software has been modified or individually developed by Siemens, Siemens shall in addition provide the Customer with a workaround or other interim corrective solution until the provision of an updated version of the software, if such workaround or interim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be substantially impeded. 9.6 10.6 If Siemens carries out remedial work and it is ultimately not established that there was a Defect, the Customer shall pay Siemens for such remedial work including error diagnosis. 9.7 10.7 Any other liability of Siemens and any claims, rights and remedies of the Customer in case of defects of the Supplies Works, shall be excluded except as expressly stipulated in this Clause 9 10 and provided Siemens has failed at least three times in remedying the defect – Defect, in Clause 15.2 16.2 b). All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this Contract.

Appears in 1 contract

Samples: General Terms and Conditions

Defects Liability. 9.1 In 10.1 Siemens shall be liable for the proper performance of the Services in accordance with this Contract. If Siemens delivers materials and goods in connection with the Services, and subject Siemens shall be liable to Clause 9.2, a defect shall mean the Customer for any non-conformity of the Supplies with the express terms of this Contract resulting from circumstances existing in the Supplies at the time of the transfer of risk to the Customer (“Defects”)risk. 9.2 In particular, the following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- commissioning, in each case not carried out by Siemens, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective Supplies. 9.3 10.2 The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens in writing of any Defects defective Services or defective materials and goods without undue delay. The Customer’s claims in respect of defects shall be excluded for any apparent defects if the Customer has failed to do so. Upon such written notification, Siemens shall, at its option, remedy a Defect by repair, replacement, or re-performance. Siemens shall be given a reasonable period of time and opportunity to remedy re-perform the DefectServices and/or, at its option, repair or replace defective materials or goods. For this purpose, the The Customer shall grant Siemens working access to the non- conforming Suppliesdefective Services, material, or goods, and shall undertake any necessary dis- assembly disassembly and re-assemblyreassembly, and shall provide access to operation and maintenance data, all at no charge to Siemens. Upon Siemens’ request, the Customer shall ensure that the title to the replaced parts/items shall pass to Siemens. The Customer shall be responsible for the customs clearance in the country where the project is located and for the further transport from the places of delivery for all equipment necessary to remedy the defective Services. 9.4 Unless otherwise agreed, the 10.3 The defects liability period for any part of the Supplies is Services shall expire 12 monthsmonths after provision of the defective Services or acceptance if agreed. It starts at For materials and goods, the date of defects liability period shall expire 12 months after the transfer of or risk. For re-performed Services and replaced or repaired parts of the Suppliesmaterials and goods, the defects liability period is 6 months from the date of replacement re-performance, replacement, or repair, if the original defects liability period for the Supplies expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability period. 9.5 10.4 There shall be no warranty claim for insignificant deviations from the agreed quality, of only minor impairments of usability, for normal wear and tear, or impairments due to improper or negligent handling by Customer, unsuitable equipment provided by Customer, non-reproducible software errors or special external influences which are not identified within the Contract. In addition, software errors are only deemed a defect if the defect occurs in the most current software version at the given time. 10.5 Siemens does not warrant or guarantee that any part of the Services will be secure from Cyberthreats and does not contain any vulnerability. If software is defective, Siemens shall only be obliged to provide the Customer with an updated version of the software in which the Defect defect has been remedied when Siemens can be reasonably expected to provide such updated version is reasonably available from Siemens or, if Siemens is only licensee, such updated version is reasonably available from Siemens’ licensor. If the software has been modified or individually developed by Siemens, Siemens shall in addition provide the Customer with a workaround or other interim corrective error correcting solution until the provision of an updated version of the softwaresoftware in which the defect is remedied, if such workaround or interim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be stopped or substantially impeded. 9.6 10.6 If Siemens carries out remedial work re-performs allegedly defective Services and it is ultimately not established that there was a Defectthe Services were defective, the Customer shall pay Siemens for such remedial work including error diagnosisre-performance. 9.7 10.7 Any other liability of Siemens and any claims, rights and remedies of the Customer in case of defective Services or defects of the Supplies shall be excluded except as expressly stipulated in this Clause 9 and 10 or provided in case Siemens failed at least three times in remedying the defect remedying/re-performing – in Clause 15.2 16.2 b). All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this Contract.

Appears in 1 contract

Samples: International Terms and Conditions

Defects Liability. 9.1 In 10.1. Siemens shall be liable for the proper performance of the Services in accordance with this Contract. If Siemens xx- xxxxxx materials and goods in connection with the Ser- vices, and subject Siemens shall be liable to Clause 9.2, a defect shall mean the Customer for any non-conformity of the Supplies with the express terms of this Contract resulting re- sulting from circumstances existing in the Supplies at the time of the transfer of risk to the Customer (“Defects”)risk. 9.2 In particular, the following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- commissioning, in each case not carried out by Siemens, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective Supplies. 9.3 10.2. The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens in writing writ- ing of any Defects defective Services or defective materials and goods without undue delay. The Customer’s claims in respect re- spect of defects shall be excluded for any apparent defects de- fects if the Customer has failed to do so. Upon such written notification, Siemens shall, at its option, remedy a Defect by repair, replacement, or re-performance. Siemens shall be given a reasonable rea- sonable period of time and opportunity to remedy re-perform the DefectSer- vices and/or, at its option, repair or replace defective materials or goods. Where possible Siemens is entitled to rectify the de- fect by means of remote access. For this purpose, the Customer shall at no charge to Siemens: a) provide Siemens with the documentation and information which is necessary for the rectifica- tion of a defect, b) grant Siemens working access to the non- conforming Suppliesdefective Services, shall material, or goods, c) undertake any necessary dis- assembly disassembly and re-re- assembly, , d) for defects that occur in the software: ensure that Siemens has available to it the necessary hardware and shall provide access to operation and maintenance data, all at no charge to Siemenssoftware as well as the neces- sary operating conditions with suitable person- nel. Upon Siemens’ request, the Customer shall ensure that the title ti- tle to the replaced parts/items shall pass to Siemens. 9.4 Unless otherwise agreed, the 10.3. The defects liability period for any part of the Supplies is Services shall expire 12 monthsmonths after provision of the defective Services or acceptance if agreed. It starts For materials and goods, the defects liability period shall expire 12 months after the transfer or risk. Unless agreed otherwise in writ- ing, transfer of risk to the Customer shall occur when Sie- mens has notified the Customer that the Services are complete, or, if the Services are subject to acceptance as per Clause 9, at the date of transfer of riskacceptance date. For re-performed Services and replaced or repaired parts of the Suppliesma- terials and goods, the defects liability period is 6 months from the date of replacement re-performance, replacement, or repair, if the original defects liability period for the Supplies expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability lia- bility period. 9.5 10.4. There shall be no warranty claim for insignificant devia- tions from the agreed quality, of only minor impairments of usability, for normal wear and tear, or impairments due to improper or negligent handling, or from incorrect changes or incorrect maintenance work or incorrect ex- tension of the Services via interfaces by the Customer, unsuitable equipment and/or an unsuitable operating en- vironment both not provided by Siemens under this Con- tract, for claims due to any external risks not expressly assumed by Siemens under this Contract or non-repro- ducible software errors. In addition, software errors are only deemed a defect if the defect occurs in the most current software version at the given time. 10.5. Siemens does not warrant or guarantee that any part of the Services will be secure from Cyberthreats and does not contain any vulnerability. If software is defective, Siemens Sie- mens shall only be obliged to provide the Customer with an updated version of the software in which the Defect defect has been remedied when Siemens can be reasonably expected to provide such updated version is reasonably available from Siemens or, if Siemens is only licensee, such updated version is reasonably available from Siemens’ licensor. If the software has been modified or individually developed by Siemens, Siemens shall in addition provide the Customer with a workaround or other interim corrective error correcting solution until the provision of an updated version of the softwaresoftware in which the defect is remedied, if such workaround or interim in- terim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be stopped or substantially impeded. 9.6 If Siemens carries out remedial work and it is ultimately not established that there was a Defect, . Defects will only be remedied in the Customer shall pay Siemens for such remedial work including error diagnosis. 9.7 Any other liability of Siemens and any claims, rights and remedies latest software version provided under this Contract. Potential claims of the Customer in case of defects relation to an earlier software version shall not be affected, pro- vided that the Customer legitimately uses a license in re- lation to an earlier version of the Supplies shall be excluded except as expressly stipulated software (because the Customer has been given the option to exercise the right of use in this Clause 9 and – provided Siemens failed at least three times in remedying relation to the defect – in Clause 15.2 bearlier version). All warrantiesSiemens shall not be liable for software defects if the software is pro- vided free of license fee and/or for validation purposes such as, representationse.g., conditions, and all other terms of any kind whatsoever implied by statute trial or law are, demo licenses or as additional programs with application examples attached to the fullest Ser- vices. 10.6. If and to the extent permitted by applicable lawthe Customer has acquired a sub- scription, excluded from this ContractSiemens shall during the agreed term provide and maintain the Services in a state suitable for use as contractually agreed and shall remedy reported Defects in the Services in accordance with section 10.

Appears in 1 contract

Samples: Service Agreement

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Defects Liability. 9.1 In 10.1 Siemens shall be liable for the proper performance of the Services in accordance with this Contract. If Siemens delivers materials and goods in connection with the Services, and subject Siemens shall be liable to Clause 9.2, a defect shall mean the Customer for any non-conformity of the Supplies with the express terms of this Contract resulting from circumstances existing in the Supplies at the time of the transfer of risk to the Customer (“Defects”)risk. 9.2 In particular, the following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- commissioning, in each case not carried out by Siemens, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective Supplies. 9.3 10.2 The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens in writing of any Defects defective Services or defective materials and goods without undue delay. The Customer’s claims in respect of defects shall be excluded for any apparent defects if the Customer has failed to do so. Upon such written notification, Siemens shallSiemens, at its option, remedy a Defect by repair, replacement, or re-performance. Siemens shall be given a reasonable period of time and opportunity to remedy re-perform the DefectServices and/or, at its option, repair or replace defective materials or goods. For this purpose, the The Customer shall grant Siemens working access to the non- conforming Suppliesdefective Services, material, or goods, and shall undertake any necessary dis- assembly disassembly and re-assemblyreassembly, and shall provide access to operation and maintenance data, all at no charge to Siemens. Upon Siemens´ request, the Customer shall ensure that the title to the replaced parts/items shall pass to Siemens. 9.4 Unless otherwise 10.3 The defects liability period for Services shall expire 12 months after provision of the defective Services or acceptance if agreed. For materials and goods, the defects liability period for any part of shall expire 12 months after the Supplies is 12 months. It starts at the date of transfer of or risk. For re-performed Services and replaced or repaired parts of the Suppliesmaterials and goods, the defects liability period is 6 months from the date of replacement re-performance, replacement, or repair, if the original defects liability period for the Supplies expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability period. 9.5 10.4 There shall be no warranty claim for insignificant deviations from the agreed quality, of only minor impairments of usability, for normal wear and tear, or impairments due to improper or negligent handling by Customer, unsuitable equipment provided by Customer, non-reproducible software errors or special external influences which are not identified within the Contract. In addition, software errors are only deemed a defect if the defect occurs in the most current software version at the given time. 10.5 Siemens does not warrant or guarantee that any part of the Services will be secure from Cyberthreats and does not contain any vulnerability. If software is defective, Siemens shall only be obliged to provide the Customer with an updated version of the software in which the Defect defect has been remedied when Siemens can be reasonably expected to provide such updated version is reasonably available from Siemens or, if Siemens is only licensee, such updated version is reasonably available from Siemens’ licensor. If the software has been modified or individually developed by Siemens, Siemens shall in addition provide the Customer with a workaround or other interim corrective error correcting solution until the provision of an updated version of the softwaresoftware in which the defect is remedied, if such workaround or interim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be stopped or substantially impeded. 9.6 10.6 If Siemens carries out remedial work re-performs allegedly defective Services and it is ultimately not established that there was a Defectthe Services were defective, the Customer shall pay Siemens for such remedial work including error diagnosisre-performance. 9.7 10.7 Any other liability of Siemens and any claims, rights and remedies of the Customer in case of defective Services or defects of the Supplies shall be excluded except as expressly stipulated in this Clause 9 and 10 or provided in case Siemens failed at least three times in remedying the defect remedying/re-performing – in Clause 15.2 16.2 b). All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or law are, to the fullest extent permitted by applicable law, excluded from this Contract. Should Siemens provided quality warranty, such quality warranty would replace rights arising out of defects liability.

Appears in 1 contract

Samples: Service Agreement

Defects Liability. 9.1 In this Contract, and subject to Clause 9.2, a defect shall mean any non-conformity of the Supplies with the express terms of this Contract resulting from circumstances existing in the Supplies at the time of the transfer of risk to the Customer (“Defects”). 9.2 In particular, the following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- commissioning, in each case not carried out by Siemens, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective Supplies. 9.3 The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens in writing of any Defects without undue delay. The Customer’s claims in respect of defects shall be excluded for any apparent defects defects, if the Customer has failed to do so. Upon such written notification, Siemens shall, at its option, remedy a Defect by repair, replacement, or re-performance. Siemens shall be given a reasonable period of time and opportunity to remedy the Defect. For this purpose, the Customer shall grant Siemens working access to the non- conforming Supplies, shall undertake any necessary dis- assembly and re-assembly, and shall provide access to operation and maintenance data, all at no charge to Siemens. Upon Siemens’ request, the Customer shall ensure that the title to the replaced parts/items shall pass to Siemens. 9.4 Unless otherwise agreed, the defects liability period for any part of the Supplies is 12 months. It starts at the date of transfer of risk. For replaced or repaired parts of the Supplies, the defects liability period is 6 months from the date of replacement or repair, if the original defects liability period for the Supplies expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability period. 9.5 Siemens does not warrant o guarantee that the Product will be secure from Cyberthreats and does not contain any vulnerability. If software is defective, Siemens shall only be obliged to provide the Customer with an updated version of the software in which the Defect has been remedied when such updated version is reasonably available from Siemens or, if Siemens is only licensee, from Siemens’ licensor. If the software has been modified or individually developed by Siemens, Siemens shall in addition provide the Customer with a workaround or other interim corrective solution until the provision of an updated version of the software, if such workaround or interim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be substantially impeded. 9.6 If Siemens carries out remedial work and it is ultimately not established that there was a Defect, the Customer shall pay Siemens for such remedial work including error diagnosis. 9.7 Any other liability of Siemens and any claims, rights and remedies of the Customer in case of defects of the Supplies Supplies, shall be excluded except as expressly stipulated in this Clause 9 and provided Siemens failed at least three times in remedying the defect – defect, in Clause 15.2 b15.2b). All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or law are, to the fullest extent permitted by applicable law, excluded from this Contract.

Appears in 1 contract

Samples: Supplies Terms & Conditions

Defects Liability. 9.1 10.1 In this Contract, and subject to Clause 9.210.2, a defect shall mean any non-conformity of the Supplies Works with the express terms of this Contract resulting from circumstances existing in the Supplies Works at the time of the transfer of risk to the Customer (“Defects”). 9.2 In particular, the 10.2 The following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- pre-commissioning, in each case not carried out by Siemens, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective SuppliesWorks. 9.3 10.3 The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens in writing of any Defects without undue delay. The Customer’s claims in respect of defects shall be excluded for any apparent defects if the Customer has failed to do so. Upon such written notification, Siemens shall, at its option, remedy a Defect by repair, replacement, or re-performance. Siemens shall be given a reasonable period of time and opportunity to remedy the Defect. For this purpose, the Customer shall grant Siemens working access to the non- non-conforming SuppliesWorks, shall undertake any necessary dis- dis-assembly and re-assembly, and shall provide access to operation and maintenance data, all at no charge to Siemens. Upon Siemens’ request, the Customer shall ensure that the title to the replaced parts/items defective parts shall pass transfer to Siemens. Insofar as a part has to be merely delivered, the Customer shall immediately inspect that part and shall notify Siemens in writing of any Defects without undue delay. Customer’s claims for defects shall be excluded for any apparent defects, if the Customer has failed to do so. 9.4 10.4 Unless otherwise agreed, the defects liability period for any part of the Supplies Works is 12 months. It starts at the date of transfer of riskrisk as per Clause 5. For replaced or repaired parts of the SuppliesWorks, the defects liability period is 6 months from the date of replacement or repair, if the original defects liability period for the Supplies Works expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability period. Siemens is not liable for any Defects unless notified in writing by the Customer to Siemens before the end of the defects liability period. 9.5 10.5 Siemens does not warrant or guarantee that the Works will be secure from Cyberthreats and does not contain any vulnerability. If software is defective, Siemens shall only be obliged to provide the Customer with an updated version of the software in which the Defect has been remedied when such updated version is reasonably available from Siemens or, if Siemens is only licensee, from Siemens’ licensor. If the software has been modified or individually developed by Siemens, Siemens shall in addition provide the Customer with a workaround or other interim corrective solution until the provision of an updated version of the software, if such workaround or interim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be substantially impeded. 9.6 10.6 If Siemens carries out remedial work and it is ultimately not established that there was a Defect, the Customer shall pay Siemens for such remedial work including error diagnosis. 9.7 10.7 Any other liability of Siemens and any claims, rights and remedies of the Customer in case of defects of the Supplies Works shall be excluded except as expressly stipulated in this Clause 9 and – provided Siemens failed at least three times in remedying the defect – in Clause 15.2 b)10. All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable lawextent, excluded from this Contract.

Appears in 1 contract

Samples: Terms and Conditions

Defects Liability. 9.1 In 10.1 Siemens shall be liable for the proper performance of the Services in accordance with this Contract. If Siemens delivers materials and goods in connection with the Services, and subject Siemens shall be liable to Clause 9.2, a defect shall mean the Customer for any non-conformity of the Supplies with the express terms of this Contract resulting from circumstances existing in the Supplies at the time of the transfer of risk to the Customer (“Defects”)risk. 9.2 In particular, the following shall not be Defects: a) normal wear and tear, non-conformity resulting from excessive strain, b) non-conformity resulting from faulty or negligent handling; non-compliance with instructions or recommendations in operation or maintenance manuals and other documents; c) installation, erection, modification, commissioning, or pre- commissioning, in each case not carried out by Siemens, d) non-reproducible software errors, e) defects which do not significantly impair the use of the respective Supplies. 9.3 10.2 The Customer shall immediately inspect the Supplies upon delivery and shall notify Siemens in writing of any Defects defective Services or defective materials and goods without undue delay. The Customer’s claims in respect of defects shall be excluded for any apparent defects if the Customer has failed to do so. Upon such written notification, Siemens shall, at its option, remedy a Defect by repair, replacement, or re-performance. Siemens shall be given a reasonable period of time and opportunity to remedy re-perform the DefectServices and/or, at its option, repair or replace defective materials or goods. For this purpose, the The Customer shall grant Siemens working access to the non- conforming Suppliesdefective Services, material, or goods, and shall undertake any necessary dis- assembly disassembly and re-assemblyreassembly, and shall provide access to operation and maintenance data, all at no charge to Siemens. Upon Siemens’ request, the Customer shall ensure that the title to the replaced parts/items shall pass to Siemens. 9.4 Unless otherwise agreed, the 10.3 The defects liability period for any part of the Supplies is Services shall expire 12 monthsmonths after provision of the defective Services or acceptance if agreed. It starts For materials and goods, the defects liability period shall expire 12 months after the transfer or risk. Unless agreed otherwise in writing, transfer of risk to the Customer shall occur when Siemens has notified the Customer that the Services are complete, or, if the Services are subject to acceptance as per Clause 9, at the date of transfer of riskacceptance date. For re-performed Services and replaced or repaired parts of the Suppliesmaterials and goods, the defects liability period is 6 months from the date of replacement re-performance, replacement, or repair, if the original defects liability period for the Supplies expires earlier. In any event, the defects liability period shall end no later than 24 months from the beginning of the original defects liability period. 9.5 10.4 There shall be no warranty claim for insignificant deviations from the agreed quality, of only minor impairments of usability, for normal wear and tear, or impairments due to improper or negligent handling by Customer, unsuitable equipment provided by Customer, non-reproducible software errors or special external influences which are not identified within the Contract. In addition, software errors are only deemed a defect if the defect occurs in the most current software version at the given time. 10.5 Siemens does not warrant or guarantee that any part of the Services will be secure from Cyberthreats and does not contain any vulnerability. If software is defective, Siemens shall only be obliged to provide the Customer with an updated version of the software in which the Defect defect has been remedied when Siemens can be reasonably expected to provide such updated version is reasonably available from Siemens or, if Siemens is only licensee, such updated version is reasonably available from Siemens’ licensor. If the software has been modified or individually developed by Siemens, Siemens shall in addition provide the Customer with a workaround or other interim corrective error correcting solution until the provision of an updated version of the softwaresoftware in which the defect is remedied, if such workaround or interim solution is feasible at reasonable expense and if otherwise the Customer’s business operations would be stopped or substantially impeded. 9.6 10.6 If Siemens carries out remedial work re-performs allegedly defective Services and it is ultimately not established that there was a Defectthe Services were defective, the Customer shall pay Siemens for such remedial work including error diagnosisre-performance. 9.7 10.7 Any other liability of Siemens and any claims, rights and remedies of the Customer in case of defective Services or defects of the Supplies shall be excluded except as expressly stipulated in this Clause 9 and – provided Siemens failed at least three times in remedying the defect – in Clause 15.2 b)10. All warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable lawpermitted, excluded from this Contract.

Appears in 1 contract

Samples: Terms and Conditions

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