Deliverable Description Due Date. Daily Call Handling Reporting See Exhibit D – Sample Daily Call Handling Report. No later than 5:30am EST the next day. Business Continuity Plan Details the methodology and timelines for business continuity in the event of a disaster or major system outage. Within ten (10) days of written request Security Plan Establishes procedures for the protection of Citizens Confidential Information and / or Citizens Data. Within ten (10) days of written request
Appears in 3 contracts
Samples: Business Process Outsourcing Agreement, Business Process Outsourcing Agreement, Business Process Outsourcing Agreement
Deliverable Description Due Date. Daily Call Handling Reporting See Exhibit D – Sample Daily Call Handling Report. No later than 5:30am EST By 7:00am ET the next following business day. Business Continuity Plan Details the methodology and timelines for business continuity in the event of a disaster or major system outage. Within ten (10) days of written request Security Plan Establishes procedures for the protection of Citizens Confidential Information and / or Citizens Data. Within ten (10) days of written request
Appears in 1 contract
Samples: Call Center Services Agreement
