Common use of Details of Services Provided Clause in Contracts

Details of Services Provided. a) Responsibilities of Participating Contractor Each contractor must: • Take full responsibility for ensuring compliance with all aspects of the SLA. • Nominate a Key Pharmacist (usually the Responsible Pharmacist) and technician/dispenser who will have accountability for provision of the service on a day to day basis from that pharmacy. For pharmacies open over extended hours and particularly on a Sunday, the Participating Contractor must also ensure that the Locum/Relief manager and technician/dispenser on duty at these times has a full understanding of the SLA to be competent to maintain continuity of service. • Ensure the SOP in place governing the OST service fully covers the main principles of the provision specific to the service standards operating within the pharmacy and that all involved in providing the service are fully conversant with the content of the SOP. • Ensure that the Key Pharmacist and all pharmacy staff offer a user-friendly, non-judgemental, person-centred and confidential service. • Ensure that the services are operated from premises providing a level of confidentiality and privacy which is acceptable to the individual patient. • Ensure the Key Pharmacist or technician/dispenser informs the prescriber and relevant treatment service of missed doses or side effects, in line with the timescales contained in the Missed Dose Guidance document developed by Glasgow Alcohol and Drug Recovery Services (ADRS). • Ensure that the service is available to patients for the full contracted opening hours of the premises unless there are exceptional circumstances. • Ensure that all GPhC Standards are upheld during the provision of this service – in particular ensuring that children and vulnerable adults are safeguarded. • Make available to patients and carers a range of information in accessible format, including details of local support services and voluntary agencies. • Keep and maintain appropriate records, including patient medication records to enable verification of service provision and training requirements, and provide to Community Pharmacy Development Team (CPDT) for internal and external audit, evaluation, monitoring service development and payment verification purposes. • Participate in any local audit processes to the agreed levels. • An electronic copy of the SLA will be forwarded to the Participating Contractor each time the service is reviewed and agreed with Community Pharmacy GG&C (CP GG&C). The Participating Contractor (or nominated representative) will formally sign a copy of the SLA as a record of acceptance of the terms and conditions of the SLA for the provision of this additional service. The signed copy requires to be returned to CPDT at: Pharmacy Services, Clarkston Court, 00 Xxxxx Xxxx, Glasgow, G76 7AT by the date specified to ensure that all relevant payments can be made.

Details of Services Provided. a) Responsibilities of Participating Contractor Each contractor must: • Take full responsibility for ensuring compliance with all aspects of the Health Board Guidance and SLA. • Nominate a Key Pharmacist (usually the Responsible Pharmacist) and technician/dispenser who will have accountability for provision of the service on a day to day basis from that pharmacy. For pharmacies open over extended hours and particularly on a Sunday, the Participating Contractor must also ensure that the Locum/Relief manager and technician/dispenser on duty at these times has a full understanding of the SLA to be competent to maintain continuity of service. • Ensure the SOP in place Standard Operating Procedure (SOP) governing the OST supervision service fully covers the main principles of the provision specific to the service standards operating within the pharmacy and that all involved in providing the service are fully conversant with the content of the SOP. • Ensure that the Key Pharmacist and all pharmacy staff offer a user-friendly, non-judgemental, person-centred and confidential service. • Ensure that the services are operated from premises providing a level of confidentiality and privacy which is acceptable to the individual patient. • The store ability to provide the service should not be dependent on the totals of other supervised therapies e.g. OST, HIV supervision. If allocated a breathalyser and providing the service, stores are expected to have a reasonable capacity to supervise disulfiram patients. • Ensure the Key Pharmacist or technician/dispenser informs the prescriber relevant Alcohol and relevant treatment service Drug Recovery Service promptly (with 24 hours) of any single missed doses dose, single positive breathalyser reading, missed instalment or side effectsother points of note, in line with the timescales contained in the Missed Dose Guidance document developed by Glasgow Alcohol and Drug Recovery Services (ADRS)HB guidance. • Ensure that the service is available to patients for the full contracted opening hours of the premises unless there are exceptional circumstancespremises. • Ensure that all GPhC Standards are upheld during the provision of this service – in particular ensuring that children and vulnerable adults are safeguarded. • Make available to patients and carers a range of information information, in accessible format, including details of local support services and voluntary agencies. • Keep and maintain appropriate records, including patient medication records to enable verification of service provision and training requirements, and provide to Community Pharmacy Development Team (CPDT) for internal and external audit, evaluation, monitoring service development and payment verification purposespurposed if required. • Participate in any local audit processes to the agreed levels. • An electronic copy of the SLA will be forwarded to the Participating Contractor each time the service is reviewed and agreed with Community Pharmacy GG&C (CP GG&C). The Participating Contractor (or nominated representative) will formally sign a copy of the SLA as a record of acceptance of the terms and conditions of the SLA for the provision of this additional service. The signed copy requires to be returned to CPDT at: Pharmacy Services, Clarkston CourtXxxxxxxxx Xxxxx, 00 Xxxxx Xxxx, Glasgow, G76 7AT by the date specified to ensure that all relevant payments can be made.specified. b)

Details of Services Provided. a) Responsibilities of Participating Contractor Each contractor must: • Take full responsibility for ensuring compliance with all aspects of the SLA. • Nominate a Key Pharmacist (usually the Responsible Pharmacist) and technician/dispenser who will have accountability for provision of the service on a day to day basis from that pharmacy. For pharmacies open over extended hours and particularly on a Sunday, the Participating Contractor must also ensure that the Locum/Relief manager and technician/dispenser on duty at these times has a full understanding of the SLA to be competent to maintain continuity of service. • Ensure the SOP in place governing the OST service fully covers the main principles of the provision specific to the service standards operating within the pharmacy and that all involved in providing the service are fully conversant with the content of the SOP. • Ensure that the Key Pharmacist and all pharmacy staff offer a user-friendly, non-judgemental, person-centred and confidential service. • Ensure that the services are operated from premises providing a level of confidentiality and privacy which is acceptable to the individual patient. • Ensure the Key Pharmacist or technician/dispenser informs the prescriber and relevant treatment service of missed doses or side effects, in line with the timescales contained in the Missed Dose Guidance document developed by Glasgow Alcohol and Drug Recovery Services (ADRS). • Ensure that the service is available to patients for the full contracted opening hours of the premises unless there are exceptional circumstancespremises. • Ensure that all GPhC Standards are upheld during the provision of this service – in particular ensuring that children and vulnerable adults are safeguarded. • Make available to patients and carers a range of information in accessible format, including details of local support services and voluntary agencies. • Keep and maintain appropriate records, including patient medication records to enable verification of service provision and training requirements, and provide to Community Pharmacy Development Team (CPDT) for internal and external audit, evaluation, monitoring service development and payment verification purposes. • Participate in any local audit processes to the agreed levels. • An electronic copy of the SLA will be forwarded to the Participating Contractor each time the service is reviewed and agreed with Community Pharmacy GG&C (CP GG&C). The Participating Contractor (or nominated representative) will formally sign a copy of the SLA as a record of acceptance of the terms and conditions of the SLA for the provision of this additional service. The signed copy requires to be returned to CPDT at: Pharmacy Services, Clarkston Court, 00 Xxxxx Xxxx, Glasgow, G76 7AT by the date specified to ensure that all relevant payments can be made.

Details of Services Provided. a) Responsibilities of Participating Contractor Each contractor Contractor must: • Take full responsibility for ensuring compliance with all aspects of the Service Level Agreement (SLA). • Nominate a Key Pharmacist (usually the Responsible Pharmacist) and technician/dispenser who will have accountability for provision of the service on a day to day basis from that pharmacy. For pharmacies open over extended hours and particularly on a Sunday, the Participating Contractor must also ensure that the Locum/Relief manager and technician/dispenser on duty at these times has a full understanding of the SLA to be competent to maintain continuity of service. • Ensure To maintain continuity of service, ensure the SOP Standard Operating Procedure (SOP) in place governing the OST Palliative Care service fully covers the main principles of the provision specific to the service standards operating within the pharmacy and that all involved in providing the service are fully conversant with the content of the SOP. • Ensure that the Key Pharmacist and all pharmacy staff offer a user-friendly, non-judgemental, person-centred and confidential service. • Ensure that the services are operated from premises providing a level Maintain stock of confidentiality and privacy which is acceptable agreed list of drugs (refer to the individual patient. • Ensure current list in the Key Pharmacist Palliative Care folder or on the CPD Team website) and nominate a technician/dispenser informs with responsibility to ensure that sufficient quantities of all stock list medicines are available at all times. A quarterly expiry date check must be carried out as a minimum requirement. • Have adequate arrangements in place to provide supplies of drugs from the prescriber agreed list outwith normal working hours if requested and relevant treatment be able to do so at the time. • Provide details of a nominated pharmacist(s) in place to maintain this service of missed doses or side effects, outwith normal opening hours along with current telephone contact details for each individual named. This requirement will be waived only in line with exceptional circumstances as agreed between the timescales contained pharmacy and NHS GGC. NHS GGC may suspend the SLA during periods where a nominated pharmacist leaves the pharmacy and no replacement is appointed. • Inform the Macmillan Lead Pharmacist for Palliative Care as soon as any impending changes to personnel involved in the Missed Dose Guidance document developed by Glasgow Alcohol Service can be confirmed and Drug Recovery Services (ADRS)no later than two weeks after the change has taken place. • Ensure that Changes to out-of-hours contact details must be communicated to the service is available to patients for the full contracted opening hours of the premises unless there are exceptional circumstances. • Ensure that all GPhC Standards are upheld during the provision of this service – in particular ensuring that children and vulnerable adults are safeguarded. • Make available to patients and carers a range of information in accessible format, including details of local support services and voluntary agencies. • Keep and maintain appropriate records, including patient medication records to enable verification of service provision and training requirements, and provide to Community Pharmacy Development Team (CPDT) for internal and external audit, evaluation, monitoring service development and payment verification purposes. • Participate in any local audit processes to the agreed levelsas soon as these are known. • An electronic copy of the SLA will be forwarded to the Participating Contractor each time the service is reviewed and agreed with Community Pharmacy GG&C GGC (CP GG&CGGC). The Participating Contractor (or nominated representative) will formally sign a copy of the SLA as a record of acceptance of the terms and conditions of the SLA for the provision of this additional service. The signed copy requires to be returned to CPDT at: Pharmacy Services, Clarkston Court, 00 Xxxxx Xxxx, Glasgow, G76 7AT (or e-mail xxx.xxxxxxxxx@xxx.xxxx) by the date specified to ensure that all relevant payments can be made.

Details of Services Provided. a) Responsibilities of Participating Contractor Each contractor Contractor must: • Take full responsibility for ensuring compliance with all aspects of the Service Level Agreement (SLA). • Nominate a Key Pharmacist (usually the Responsible Pharmacist) and technician/dispenser who will have accountability for provision of the service on a day to day basis from that pharmacy. For pharmacies open over extended hours and particularly on a Sunday, the Participating Contractor must also ensure that the Locum/Relief manager and technician/dispenser on duty at these times has a full understanding of the SLA to be competent to maintain continuity of service. • Ensure To maintain continuity of service, ensure the SOP Standard Operating Procedure (SOP) in place governing the OST Palliative Care service fully covers the main principles of the provision specific to the service standards operating within the pharmacy and that all involved in providing the service are fully conversant with the content of the SOP. • Ensure that the Key Pharmacist and all pharmacy staff offer a user-friendly, non-judgemental, person-centred and confidential service. • Ensure that the services are operated from premises providing a level Maintain stock of confidentiality and privacy which is acceptable agreed list of drugs (refer to the individual patient. • Ensure current list in the Key Pharmacist or Palliative Care folder) and nominate a technician/dispenser informs with responsibility to ensure that sufficient quantities of all stock list medicines are available at all times. A quarterly expiry date check must be carried out as a minimum requirement. • Have adequate arrangements in place to provide supplies of drugs from the prescriber agreed list outwith normal working hours if requested and relevant treatment be able to do so at the time. • Provide details of a nominated pharmacist(s) in place to maintain this service of missed doses or side effects, outwith normal opening hours along with current telephone contact details for each individual named. This requirement will be waived only in line with exceptional circumstances as agreed between the timescales contained pharmacy and NHS GG&C. NHS GG&C may suspend the SLA during periods where a nominated pharmacist leaves the pharmacy and no replacement is appointed. • Inform the Macmillan Lead Pharmacist for Palliative Care as soon as any impending changes to personnel involved in the Missed Dose Guidance document developed by Glasgow Alcohol Service can be confirmed and Drug Recovery Services (ADRS)no later than two weeks after the change has taken place. • Ensure that Changes to out-of-hours contact details must be communicated to the service is available to patients for the full contracted opening hours of the premises unless there are exceptional circumstances. • Ensure that all GPhC Standards are upheld during the provision of this service – in particular ensuring that children and vulnerable adults are safeguarded. • Make available to patients and carers a range of information in accessible format, including details of local support services and voluntary agencies. • Keep and maintain appropriate records, including patient medication records to enable verification of service provision and training requirements, and provide to Community Pharmacy Development Team (CPDT) for internal and external audit, evaluation, monitoring service development and payment verification purposes. • Participate in any local audit processes to the agreed levelsas soon as these are known. • An electronic copy of the SLA will be forwarded to the Participating Contractor each time the service is reviewed and agreed with Community Pharmacy GG&C (CP GG&C). The Participating Contractor (or nominated representative) will formally sign a copy of the SLA as a record of acceptance of the terms and conditions of the SLA for the provision of this additional service. The signed copy requires to be returned to CPDT at: Pharmacy Services, Clarkston Court, 00 Xxxxx Xxxx, Glasgow, G76 7AT by the date specified to ensure that all relevant payments can be made.