Common use of Determination and Payment of Performance Incentives and Disincentives Clause in Contracts

Determination and Payment of Performance Incentives and Disincentives. In accordance with the requirements of Section 11.07, Contractor shall provide with its quarterly report, a report that identifies compliance with the performance standards listed in Attachment I and includes calculation of the Performance Incentive payments and disincentive assessments due. Performance incentives (in the form of increased compensation to Contractor) will be awarded by Agency for excellent performance on aspects of Solid Waste diversion, Collection service delivery and customer service as specified in Attachment I. Performance disincentives will be assessed by Agency for substandard performance on aspects of Solid Waste diversion, Targeted Recyclable Materials contamination, Organic Materials 3287 3288 3289 3290 3291 3292 3293 3294 3295 3296 3297 3298 3299 3300 3301 3302 3303 3304 3305 3306 3307 3308 3309 3310 3311 3312 3313 3314 3315 3316 3317 3318 3319 3320 3321 3322 3323 3324 3325 3326 3327 contamination, Plant Materials contamination, Collection service delivery and customer service specified in Attachment I. Contractor’s payment of performance disincentives related to Contamination are to be included with submittal of Contractor’s quarterly report to the SBWMA. All other performance incentives and disincentives payments are to be included in Contractor’s annual Rate Application and Contractor’s Compensation for the next Rate Year will be increased or decreased by the net amount of performance incentive payments and disincentive assessments calculated in the Application. Performance incentives and disincentives for Overall Diversion Level, Minimum Single-Family Diversion Level, Minimum Commercial Diversion Level, Contamination, Average Speed of Answer and Ninety (90) Second Maximum Hold Time shall be calculated in aggregate for the SBWMA Service Area and Agency’s share shall be proportional based on the tons of Solid Waste Collected by Contractor for Rate Year One (2011) by Previous Contractor. Performance incentives and disincentives for Single-Family Missed Pick-Up Initial Complaints and Single-Family Missed Pick-Up Collection Events shall be calculated separately for each Agency.

Determination and Payment of Performance Incentives and Disincentives. In accordance with the requirements of Section subsection 11.07, Contractor shall provide with its quarterly annual report, a report that identifies any non-compliance with the performance standards listed in Attachment I and includes calculation of the Performance Incentive payments and disincentive Disincentive assessments due. Performance incentives Incentives (in the form of increased compensation to Contractor) will be awarded by Agency for excellent performance on aspects of Solid Waste diversion, Collection service delivery and customer service as specified in Attachment I. Performance disincentives will be assessed by Agency for substandard performance on aspects of Solid Waste diversion, Targeted Recyclable Materials contamination, Organic Materials 3287 3288 3289 3290 3291 3292 3293 3294 3295 3296 3297 3298 3299 3300 3301 3302 3303 3304 3305 3306 3307 3308 3309 3310 3311 3312 3313 3314 3315 3316 3317 3318 3319 3320 3321 3322 3323 3324 3325 3326 3327 contamination, Plant Materials contamination, Collection service delivery and customer service specified in Attachment I. Contractor’s payment of performance disincentives Payment related to Contamination are Performance Incentives and Disincentives, other than those related to be included with submittal of Contractor’s quarterly report to the SBWMA. All other performance incentives and disincentives payments Contamination, are to be included in Contractor’s annual Rate Application and Contractor’s Compensation for the next Rate Year will be increased or decreased by the net amount of performance incentive Performance Incentive payments and disincentive Disincentive assessments calculated in the Applicationcalculated. Performance incentives Incentives and disincentives for Overall Diversion Level, Minimum Single-Family Diversion Level, Minimum Commercial Diversion Level, Contamination, Average Speed of Answer and Ninety (90) Second Maximum Hold Time Disincentives shall be calculated as specified in aggregate for Section 9.06.P. 3413 9.08 EVENT-SPECIFIC REPORTING 3414 Event-specific reports shall be submitted following the SBWMA Service Area occurrence of the event as 3415 described in this Section. 3416 A. Report of Accumulated Solid Waste; Unauthorized Dumping. As required by 3417 Section 7.07, Contractor shall report: (i) the addresses of any Premises at which the 3418 driver observes that Solid Waste, Targeted Recyclable Materials, and/or Organic 3419 Materials is accumulating; and (ii) the address, or other location description, at 3420 which Solid Waste, Targeted Recyclable Materials, and/or Organic Materials has 3421 been dumped in an apparently unauthorized manner. The report shall be delivered 3422 to the Agency within one (1) Business Day of such observation. 3423 B. Hazardous Waste. As required by Section 8.07, the Contractor shall notify the 3424 Agency of any Hazardous Waste identified in Containers or left at any Premises 3425 within twenty-four (24) hours of identification of such material. 3426 C. Reporting Adverse Information. Contractor shall provide Agency two (2) copies 3427 (one (1) to the Agency Manager, one (1) to the Agency Attorney) of all reports, 3428 pleadings, applications, notifications, Notices of Violation, communications or other 3429 material relating specifically to Contractor’s performance of services pursuant to this 3430 Agreement, submitted by Contractor to, or received by Contractor from, the United 3431 States or California Environmental Protection Agency, the California Integrated 3432 Waste Management Board, the Securities and Exchange Commission or any other 3433 federal, State, County, or local agency, including any federal or State court. Copies 3434 shall be submitted to Agency simultaneously with Contractor’s filing or submission 3435 of such matters with said agencies. Contractor’s routine correspondence to said 3436 agencies need not be submitted to Agency, but shall be made available to Agency 3437 promptly upon Agency’s share written request. 3438 9.09 UPON-REQUEST REPORTING 3439 A. Holiday Tree Services. Within ten (10) Business Days of Agency’s request, 3440 Contractor shall be proportional based on report the tons Tonnage of Solid Waste Collected by Contractor for Rate Year One Holiday Trees collected at the Drop Box sites 3441 or at drop-off sites (2011) by Previous Contractor. Performance incentives and disincentives for Singleif drop-Family Missed Pick-Up Initial Complaints and Single-Family Missed Pick-Up Collection Events shall be calculated separately for each Agencyoff sites were established).

Determination and Payment of Performance Incentives and Disincentives. In accordance with the requirements of Section 11.07, Contractor shall provide with its quarterly report, a report that identifies compliance with the performance standards listed in Attachment I and includes calculation of the Performance Incentive payments and disincentive assessments due. Performance incentives (in the form of increased compensation to Contractor) will be awarded by Agency for excellent performance on aspects of Solid Waste diversion, Collection service delivery and customer service as specified in Attachment I. Performance disincentives will be assessed by Agency for substandard performance on aspects of Solid Waste diversion, Targeted Recyclable Materials contamination, Organic Materials 3282 3283 3284 3285 3286 3287 3288 3289 3290 3291 3292 3293 3294 3295 3296 3297 3298 3299 3300 3301 3302 3303 3304 3305 3306 3307 3308 3309 3310 3311 3312 3313 3314 3315 3316 3317 3318 3319 3320 3321 3322 3323 3324 3325 3326 3327 contamination, Plant Materials contamination, Collection service delivery and customer service specified in Attachment I. Contractor’s payment of performance disincentives related to Contamination are to be included with submittal of Contractor’s quarterly report to the SBWMA. All other performance incentives and disincentives payments are to be included in Contractor’s annual Rate Application and Contractor’s Compensation for the next Rate Year will be increased or decreased by the net amount of performance incentive payments and disincentive assessments calculated in the Application. Performance incentives and disincentives for Overall Diversion Level, Minimum Single-Family Diversion Level, Minimum Commercial Diversion Level, Contamination, Average Speed of Answer and Ninety (90) Second Maximum Hold Time shall be calculated in aggregate for the SBWMA Service Area and Agency’s share shall be proportional based on the tons of Solid Waste Collected by Contractor for Rate Year One (2011) by Previous Contractor. Performance incentives and disincentives for Single-Family Missed Pick-Up Initial Complaints and Single-Family Missed Pick-Up Collection Events shall be calculated separately for each Agency.

Determination and Payment of Performance Incentives and Disincentives. In accordance with the requirements of Section subsection 11.07, Contractor shall provide with its quarterly annual report, a report that identifies any non-compliance with the performance standards listed in Attachment I and includes calculation of the Performance Incentive payments and disincentive Disincentive assessments due. Performance incentives Incentives (in the form of increased compensation to Contractor) will be awarded by Agency for excellent performance on aspects of Solid Waste diversion, Collection service delivery and customer service as specified in Attachment I. Performance disincentives will be assessed by Agency for substandard performance on aspects of Solid Waste diversion, Targeted Recyclable Materials contamination, Organic Materials 3287 3288 3289 3290 3291 3292 3293 3294 3295 3296 3297 3298 3299 3300 3301 3302 3303 3304 3305 3306 3307 3308 3309 3310 3311 3312 3313 3314 3315 3316 3317 3318 3319 3320 3321 3322 3323 3324 3325 3326 3327 contamination, Plant Materials contamination, Collection service delivery and customer service specified in Attachment I. Contractor’s payment of performance disincentives Payment related to Contamination are Performance Incentives and Disincentives, other than those related to be included with submittal of Contractor’s quarterly report to the SBWMA. All other performance incentives and disincentives payments Contamination, are to be included in Contractor’s annual Rate Application and Contractor’s Compensation for the next Rate Year will be increased or decreased by the net amount of performance incentive Performance Incentive payments and disincentive Disincentive assessments calculated in the Applicationcalculated. Performance incentives Incentives and disincentives for Overall Diversion Level, Minimum Single-Family Diversion Level, Minimum Commercial Diversion Level, Contamination, Average Speed of Answer and Ninety (90) Second Maximum Hold Time Disincentives shall be calculated as specified in aggregate for Section 9.06.P. 3408‌ 9.08 EVENT-SPECIFIC REPORTING 3409 Event-specific reports shall be submitted following the SBWMA Service Area occurrence of the event as 3410 described in this Section. 3411 A. Report of Accumulated Solid Waste; Unauthorized Dumping. As required by 3412 Section 7.07, Contractor shall report: (i) the addresses of any Premises at which the 3413 driver observes that Solid Waste, Targeted Recyclable Materials, and/or Organic 3414 Materials is accumulating; and (ii) the address, or other location description, at 3415 which Solid Waste, Targeted Recyclable Materials, and/or Organic Materials has 3416 been dumped in an apparently unauthorized manner. The report shall be delivered 3417 to the Agency within one (1) Business Day of such observation. 3418 B. Hazardous Waste. As required by Section 8.07, the Contractor shall notify the 3419 Agency of any Hazardous Waste identified in Containers or left at any Premises 3420 within twenty-four (24) hours of identification of such material. 3421 C. Reporting Adverse Information. Contractor shall provide Agency two (2) copies 3422 (one (1) to the Agency Manager, one (1) to the Agency Attorney) of all reports, 3423 pleadings, applications, notifications, Notices of Violation, communications or other 3424 material relating specifically to Contractor’s performance of services pursuant to this 3425 Agreement, submitted by Contractor to, or received by Contractor from, the United 3426 States or California Environmental Protection Agency, the California Integrated 3427 Waste Management Board, the Securities and Exchange Commission or any other 3428 federal, State, County, or local agency, including any federal or State court. Copies 3429 shall be submitted to Agency simultaneously with Contractor’s filing or submission 3430 of such matters with said agencies. Contractor’s routine correspondence to said 3431 agencies need not be submitted to Agency, but shall be made available to Agency 3432 promptly upon Agency’s share written request. 3433 9.09 UPON-REQUEST REPORTING 3434 A. Holiday Tree Services. Within ten (10) Business Days of Agency’s request, 3435 Contractor shall be proportional based on report the tons Tonnage of Solid Waste Collected by Contractor for Rate Year One Holiday Trees collected at the Drop Box sites 3436 or at drop-off sites (2011) by Previous Contractor. Performance incentives and disincentives for Singleif drop-Family Missed Pick-Up Initial Complaints and Single-Family Missed Pick-Up Collection Events shall be calculated separately for each Agencyoff sites were established).