Common use of Developer Support Professional Red Hat Enterprise Linux Developer Support Enterprise Clause in Contracts

Developer Support Professional Red Hat Enterprise Linux Developer Support Enterprise. Supported Software Red Hat Enterprise Linux Red Hat Enterprise Linux Hours of Coverage Standard Business Hours Standard Business Hours Support Channel Web and phone Web and phone Number of Support Requests Unlimited Unlimited Number of Systems 1 System 25 Systems Response Guidelines 2 Business Days for all issues 4 Business Hours for all issues 2 Business Days for all issues 4 Business Hours for all issues EXHIBIT 1.D RED HAT STORAGE SUBSCRIPTIONS

Developer Support Professional Red Hat Enterprise Linux Developer Support Enterprise. Supported Software Red Hat Enterprise Linux Red Hat Enterprise Linux Hours of Coverage Standard Business Hours Standard Business Hours Support Channel Web and phone Web and phone Number of Support Requests Unlimited Unlimited Number of Systems 1 System 25 Systems Response Guidelines 2 Business Days for all issues 4 Business Hours for all issues 2 Business Days for all issues 4 Business Hours for all issues EXHIBIT 1.D RED HAT STORAGE SUBSCRIPTIONSissues

Developer Support Professional Red Hat Enterprise Linux Developer Support Enterprise. Supported Software suportado Red Hat Enterprise Linux Red Hat Enterprise Linux Hours of Coverage Standard Business Hours Standard Business Hours Support Channel Horas de cobertura Horário Comercial Padrão Horário Comercial Padrão Canal de suporte Web and phone e Telefone Web and phone Number of Support Requests Unlimited Unlimited Number of Systems e Telefone Número de solicitações de suporte Ilimitado Ilimitado Número de sistema 1 System Sistema 25 Systems Response Guidelines Sistemas Diretrizes de suporte 2 Business Days for all issues Dias Úteis para todos os assuntos 4 Business Hours for all issues Horas Úteis para todos os assuntos 2 Business Days for all issues Dias Úteis para todos os assuntos 4 Business Hours for all issues Horas Úteis para todos os assuntos EXHIBIT 1.D RED HAT STORAGE SUBSCRIPTIONS SUBANEXO 1.D RED HAT STORAGE SUBSCRIPTIONS

Developer Support Professional Red Hat Enterprise Linux Developer Support Enterprise. Supported Software Red Hat Enterprise Linux Red Hat Enterprise Linux Hours of Coverage Standard Business Hours Standard Business Hours Support Channel Web and phone Web and phone Number of Support Requests Unlimited Unlimited Number of Systems 1 System 25 Systems Response Guidelines 2 Business Days for all issues 4 Business Hours for all issues 2 Business Days for all issues 4 Business Hours for all issues EXHIBIT 1.D RED HAT STORAGE 1.H MANAGEMENT SUBSCRIPTIONS

Developer Support Professional Red Hat Enterprise Linux Developer Support Enterprise. Supported Software Red Hat Enterprise Linux Red Hat Enterprise Linux Hours of Coverage Standard Business Hours Standard Business Hours Support Channel Web and phone Web and phone Number of Support Requests Unlimited Unlimited Number of Systems Developers 1 System developer 25 Systems developers Response Guidelines 2 Business Days for all issues 4 Business Hours for all issues 2 Business Days for all issues 4 Business Hours for all issues EXHIBIT 1.D RED HAT STORAGE SUBSCRIPTIONSissues

Developer Support Professional Red Hat Enterprise Linux Developer Support Enterprise. Supported Software Red Hat Enterprise Linux Red Hat Enterprise Linux Hours of Coverage Standard Business Hours Standard Business Hours Support Channel Web and phone Web and phone Red Hat Enterprise Linux Developer Workstation Professional Red Hat Enterprise Linux Developer Workstation Enterprise Red Hat Enterprise Linux Developer Support Professional Red Hat Enterprise Linux Developer Support Enterprise Number of Support Requests Unlimited Unlimited Number of Systems Developers 1 System developer 25 Systems developers Response Guidelines 2 Business Days for all issues 4 Business Hours for all issues 2 Business Days for all issues 4 Business Hours for all issues EXHIBIT 1.D RED HAT STORAGE SUBSCRIPTIONSissues

Developer Support Professional Red Hat Enterprise Linux Developer Support Enterprise. Supported Software Red Hat Enterprise Linux Red Hat Enterprise Linux Hours of Coverage Standard Business Hours Standard Business Hours Support Channel Web and phone Web and phone Number of Support Requests Unlimited Unlimited Red Hat Enterprise Linux Developer Workstation Professional Red Hat Enterprise Linux Developer Workstation Enterprise Red Hat Enterprise Linux Developer Support Professional Red Hat Enterprise Linux Developer Support Enterprise Number of Systems 1 System 25 Systems Response Guidelines 2 Business Days for all issues 4 Business Hours for all issues 2 Business Days for all issues 4 Business Hours for all issues EXHIBIT 1.D RED HAT STORAGE SUBSCRIPTIONSissues

Developer Support Professional Red Hat Enterprise Linux Developer Support Enterprise. Supported Software suportado Red Hat Enterprise Linux Red Hat Enterprise Linux Hours of Coverage Standard Business Hours Standard Business Hours Support Channel Horas de cobertura Horário Comercial Padrão Horário Comercial Padrão Canal de suporte Web and phone e Telefone Web and phone Number of Support Requests Unlimited Unlimited Number of Systems e Telefone Número de solicitações de suporte Ilimitado Ilimitado Número de sistema 1 System Sistema 25 Systems Response Guidelines Sistemas Diretrizes de suporte 2 Business Days for all issues Xxxx Úteis para todos os assuntos 4 Business Hours for all issues Horas Úteis para todos os assuntos 2 Business Days for all issues Xxxx Úteis para todos os assuntos 4 Business Hours for all issues Horas Úteis para todos os assuntos EXHIBIT 1.D RED HAT STORAGE SUBSCRIPTIONS SUBANEXO 1.D RED HAT STORAGE SUBSCRIPTIONS