Diagnostics Data. In the event DI requests any data dumps, logs, or any other documentation from Customer to resolve a reported Software Error, such information shall be forwarded by overnight courier at Customer’s expense or through electronic means such as e-mail, remote access, or FTP.
Appears in 2 contracts
Samples: Maintenance and Support Services Agreement, www.datainnovations.com
Diagnostics Data. In the event DI requests any data dumps, logs, logs or any other documentation from Customer to resolve a reported Software ErrorM&S issue, such information shall be forwarded by overnight courier at Customer’s expense or through electronic means such as e-mail, remote access, or FTP.
Appears in 2 contracts
Samples: Services Agreement, Services Agreement
Diagnostics Data. In the event DI requests any data dumps, logs, logs or any other documentation from Customer to resolve a reported Software Error, such information shall be forwarded by overnight courier at Customer’s expense or through electronic means such as e-mail, remote access, or FTP.
Appears in 1 contract
Samples: Innovations LLC Master Agreement