Common use of Disaster Preparedness and Response Clause in Contracts

Disaster Preparedness and Response. AICs must have policies and procedures in place to enable it to respond to disasters or events that affect the AIC region and/or other areas of the state. HHSC/TIRN defines a disaster or event as “any unplanned occurrence that has the potential to result in, or may have already resulted in, property damage, deaths, and/or injuries to a community (e.g., natural disaster, pandemic).” During such occurrences, it is expected that call volume may increase in the affected geographic area, as well as in other areas of the state. AICs must be ready to respond in a short period of time and effectively coordinate with local and state emergency management organizations. All AICs are responsible for monitoring, researching, and determining the details and scope of any disasters/events that affect their regions. This information must be promptly provided to HHSC/TIRN and the entire 2-1-1 network, as described and required in the AIC Emergency Management Protocols. Additionally, AICs are expected to support the entire network during disasters/events, whether there is a direct impact to their area or not. AICs shall adhere to the processes set forth in the AIC Emergency Management Protocols and must participate in emergency management planning, response, and recovery, as directed by HHSC/TIRN. Training and support on the protocols is provided by HHSC/TIRN and accessible through the TIRN Learning Management System.