Disaster. An exceptional scenario which, when it occurs, results in the loss of services for an extended period and critically affects Customer’s business.
Appears in 5 contracts
Samples: Service Level Agreement – Hosted Services, Service Level Agreement – Hosted Services, Service Level Agreement – Hosted Services
Disaster. An exceptional scenario which, when it occurs, results in the loss of services for an extended period and critically affects the Customer’s business.
Appears in 1 contract
Samples: Service Level Agreement