Common use of Disconnection for Unpaid Bills Clause in Contracts

Disconnection for Unpaid Bills. (a) Notice Before disconnecting supply for non-payment of a Bill, We must: (i) give You a Reminder Notice no earlier than 14 Business Days after the date the Bill was issued; and (ii) if payment is not made on or before the date specified in the Reminder Notice, give You a Disconnection Warning no earlier than 22 Business Days after the date the Bill was issued. (b) Circumstances in which We may disconnect Subject to this clause 21, We may disconnect supply to the Supply Address or may notify the Network Operator that We no longer supply gas to You at the Supply Address if You have not: (i) paid a Bill in full; (ii) agreed to an offer of an instalment plan or other payment option to pay; or (iii) adhered to Your obligations to make payments in accordance with an agreed payment plan relating to the Price or other Fee incurred at the current Supply Address or any previous Supply Address. When We notify the Network Operator that We no longer supply gas to You at the Supply Address, the Network Operator may disconnect the Supply Address without further notice to You. (c) If You Qualify for the residential Price Where You qualify to pay the residential Price, but because of a lack of sufficient income or other means on Your part You are unable to pay Us the residential Price or other Fee, We shall not disconnect the gas supply to the Supply Address or notify the Network Operator that We no longer supply gas to You at the Supply Address until: (i) We have: (A) offered You alternative payment options of the kind referred to in the Customer Service Code; (B) given You information on Government funded concessions as outlined in the Customer Service Code; (C) used Our best endeavours to contact You personally, by telephone or by electronic means; and (D) given You, at least 10 Business Days’ notice of Our intention to disconnect or cease supplying gas to You in a written Disconnection Warning notice. The 10 Business Days is counted from the Date of Receipt of the Disconnection Warning notice; and (ii) You have: (A) refused or failed to accept the offer within a time (not less than 5 Business Days) specified by Us; or (B) accepted the offer, but have refused or failed to take any reasonable action towards settling the debt within a time (not less than 5 Business Days) specified by Us. (d) If You don’t qualify for the residential Price We shall not disconnect the supply to Your business Supply Address or notify the Network Operator that We no longer supply gas to You at the Supply Address unless: (i) We have: (A) offered You additional time to pay a Bill (which may include a requirement to pay interest at the Interest Rate on that amount during the period of additional time); (B) used Our best endeavours to contact You personally by mail, email, or by telephone; and (C) given You at least 5 Business Days’ notice of Our intention to disconnect or cease supplying gas to You in a written Disconnection Warning notice. The 5 Business Days is counted from the Date of Receipt of the Disconnection Warning notice, and (ii) You have: (A) refused or failed to accept the offer within a time (not less than 5 Business Days) specified by Us; or (B) accepted the offer, but have refused or failed to take any reasonable action towards settling the debt within a time (not less than 5 Business Days) specified by Us.

Disconnection for Unpaid Bills. (a) Notice Before disconnecting supply for non-payment of a Billxxxx, We Kleenheat must: (i1) give You the Customer a Reminder Notice no earlier than 14 Business Days after of the date the Bill xxxx was issued; and (ii2) if payment is not made on or before the date specified in the Reminder Notice, give You the Customer a Disconnection Warning no earlier than 22 Business Days after the date the Bill xxxx was issued. (b) Circumstances in which We Kleenheat may disconnect Subject to this clause 21, We Kleenheat may disconnect supply to the Supply Address Premises or may notify the Network Operator that We it no longer supply gas supplies Gas to You the Customer at the Supply Address Premises if You have the Customer has not: (i1) paid a Bill in fullpaid; (ii2) agreed to an offer of an instalment plan or other payment option to pay; or (iii3) adhered to Your the Customer’s obligations to make payments in accordance with an agreed payment plan relating to, the service to the Price property charge, Gas usage charge or other Fee charge (other than a charge in respect of the sale or installation of appliances) incurred at the current Supply Address Premises or any previous Supply Addresssupply address. When We notify Kleenheat notifies the Network Operator that We it no longer supply gas supplies Gas to You the Customer at the Supply AddressPremises, the Network Operator may disconnect the Supply Address Premises without further notice to Youthe Customer. (c) If You Qualify for Lack of income Where the residential Price Where You qualify to pay the residential PriceCustomer, but because of a lack of sufficient income or other means on Your the part You are of that Customer, is unable to pay Us the residential Price Kleenheat’s service to property charge or Gas usage charge or other Feecharge, We Kleenheat shall not disconnect the gas supply to the Supply Address Premises or notify the Network Operator that We it no longer supply gas supplies Gas to You the Customer at the Supply Address Premises until: (i1) We haveKleenheat has: (A) offered You the Customer alternative payment options of the kind referred to in the Customer Service Code; (B) given You the Customer information on Government government funded concessions as outlined in the Customer Service Code; (C) used Our its best endeavours to contact You the Customer personally, by telephone or by electronic meanslettergram, facsimile or mail, or by telephone; and (D) given Youthe Customer, at least 10 by way of a written Disconnection Warning, 5 Business Days’ notice of Our its intention to disconnect or cease supplying gas Gas to You in a written Disconnection Warning notice. The 10 Business Days is the Customer (the 5 days shall be counted from the Date of Receipt of the Disconnection Warning noticeWarning); and (ii2) You havethe Customer has: (A) refused or failed to accept the offer within a the time (not less than 5 Business Days) specified by UsKleenheat; or (B) accepted the offer, but have has refused or failed to take any reasonable action towards settling the debt within a the time (not less than 5 Business Days) specified by UsKleenheat. (d) If You don’t qualify for the residential Price We shall not disconnect the supply to Your business Supply Address or notify the Network Operator that We no longer supply gas to You at the Supply Address unless: (i) We have: (A) offered You additional time to pay a Bill (which may include a requirement to pay interest at the Interest Rate on that amount during the period of additional time); (B) used Our best endeavours to contact You personally by mail, email, or by telephone; and (C) given You at least 5 Business Days’ notice of Our intention to disconnect or cease supplying gas to You in a written Disconnection Warning notice. The 5 Business Days is counted from the Date of Receipt of the Disconnection Warning notice, and (ii) You have: (A) refused or failed to accept the offer within a time (not less than 5 Business Days) specified by Us; or (B) accepted the offer, but have refused or failed to take any reasonable action towards settling the debt within a time (not less than 5 Business Days) specified by Us.

Disconnection for Unpaid Bills. (a) Notice Before disconnecting supply for non-payment of a Bill, We must: (i) give You a Reminder Notice no earlier than 14 Business Days after the date the Bill was issued; and (ii) if payment is not made on or before the date specified in the Reminder Notice, give You a Disconnection Warning no earlier than 22 Business Days after the date the Bill was issued. (b) Circumstances in which We may disconnect Subject to this clause 2123, We may disconnect supply to the Supply Address or may notify the Network Operator that We no longer supply gas to You at the Supply Address if You have not: (i) paid a Bill in full; (ii) agreed to an offer of an instalment plan or other payment option to pay; or (iii) adhered to Your obligations to make payments in accordance with an agreed payment plan relating to the Price or other Fee incurred at the current Supply Address or any previous Supply Address. When We notify the Network Operator that We no longer supply gas to You at the Supply Address, the Network Operator may disconnect the Supply Address without further notice to You. (c) If You Qualify qualify for the residential Residential Price Where You qualify to pay the residential Residential Price, but because of a lack of sufficient income or other means on Your part You are unable to pay Us the residential Residential Price or other Fee, We shall not disconnect the gas supply to the Supply Address or notify the Network Operator that We no longer supply gas to You at the Supply Address until: (i) We have: (A) offered You alternative payment options of the kind referred to in the Customer Service Code; (B) given You information on Government funded concessions as outlined in the Customer Service Code; (C) used Our best endeavours to contact You personally, by telephone or by electronic means; and (D) given You, You at least 10 Business Days’ notice of Our intention to disconnect or cease supplying gas to You in a written Disconnection Warning notice. The 10 Business Days is counted from the Date of Receipt of the Disconnection Warning notice; and (ii) You have: (A) refused or failed to accept the offer within a time (not less than 5 Business Days) specified by Us; or (B) accepted the offer, but have refused or failed to take any reasonable action towards settling the debt within a time (not less than 5 Business Days) specified by Us. (d) If You don’t qualify for the residential Residential Price We shall not disconnect the supply to Your business Supply Address or notify the Network Operator that We no longer supply gas to You at the Supply Address unless: (i) We have: (A) offered You additional time to pay a Bill (which may include a requirement to pay interest at the Interest Rate on that amount during the period of additional time); (B) used Our best endeavours to contact You personally by mail, email, or by telephone; and (C) given You at least 5 Business Days’ notice of Our intention to disconnect or cease supplying gas to You in a written Disconnection Warning notice. The 5 Business Days is counted from the Date of Receipt of the Disconnection Warning notice, notice and (ii) You have: (A) refused or failed to accept the offer within a time (not less than 5 Business Days) specified by Us; or (B) accepted the offer, but have refused or failed to take any reasonable action towards settling the debt within a time (not less than 5 Business Days) specified by Us.