DISCONNECTION OF SUPPLY. 14.1 When can we arrange for disconnection?
(a) you do not pay your bill by the pay-by date and, if you are a residential customer, you:
(i) fail to comply with the terms of an agreed payment plan; or
(ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement;
(b) you do not provide a security deposit we are entitled to require from you; or
(c) you do not give access to your premises to read a meter (where relevant) for 3 consecutive meter reads; or
(d) you fail to give us safe and unhindered access to the premises as required by clause 11 or any requirements under the energy laws; or
(e) there has been illegal or fraudulent use of energy at your premises in breach of clause 16 of this contract; or
(f) we are otherwise entitled or required to do so under the Rules or by law.
DISCONNECTION OF SUPPLY. 14.1. When can we arrange for disconnection?
a) you do not pay your bill by the pay-by date and, if you are a residential customer, you:
(i) fail to comply with the terms of an agreed payment plan; or
(ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement;
b) you do not provide a security deposit we are entitled to require from you; or
c) you do not give access to your premises to read a meter (where relevant) for 3 consecutive meter reads; or
d) there has been illegal or fraudulent use of energy at your premises in breach of clause 16 of this contract; or
e) we are otherwise entitled or required to do so under the Rules or by law.
DISCONNECTION OF SUPPLY.
12.1 When can we disconnect? Subject to us satisfying the requirements in the Rules, we may disconnect your premises if:
(a) your retailer informs us that it has a right to arrange for disconnection under your contract with your retailer and requests that we disconnect the premises; or
(b) you use energy supplied to the premises wrongfully or illegally in breach of clause 7; or
(c) if you fail to pay any direct charges (where relevant) to us under this contract; or
(d) if you provide false information to us or your retailer such that you would not have been entitled to be connected if you had not provided the false information; or
(e) if you do not provide and maintain space, equipment, facilities or anything else you must provide under the energy laws or this contract in order for us to provide customer connection services; or
(f) if you fail to give us safe and unhindered access to the premises as required by clause 9 or any requirement under the energy laws; or
(g) in an emergency or for health and safety reasons; or
(h) if required to do so at the direction of a relevant authority; or
(i) if we are otherwise permitted by the energy laws to disconnect the premises. Note: The energy laws allow distributors and other authorised people to disconnect or arrange the disconnection of
12.2 Notice and warning of disconnection If you are a small customer, we may disconnect your premises under clauses 12.1(c), 12.1(d), 12.1(e) or 12.1(f) only if:
(a) we have sent you a disconnection warning notice that:
(i) requires you to rectify, within 6 business days after the date of issue on the notice, the issue that could lead to disconnection; and
(ii) carries a warning of the consequences of failing to comply with the notice; and
(b) in relation to safe and unhindered access only, we have used our best endeavours to contact you to arrange an appointment with you for access to your premises in addition to providing a disconnection warning notice; and
(c) you fail to comply with the disconnection warning notice within 6 business days after the date of issue.
DISCONNECTION OF SUPPLY. 14.1 When can we arrange for disconnection?
(a) you do not pay your bill by the pay-by-date or, if you are a residential customer receiving assistance under Part 3 of the Energy Retail Code, you fail to make a payment or otherwise do not adhere to the terms of that assistance; or
(b) you do not provide a security deposit we are entitled to require from you; or
(c) you do not give access to your premises to read a meter (where relevant) for 3 consecutive meter reads; or
(d) there has been illegal or fraudulent use of energy at your premises in breach of clause 16 of this contract; or
(e) we are otherwise entitled or required to do so under the Rules or by law.
DISCONNECTION OF SUPPLY. 14.1 When can we arrange for disconnection?
(a) you do not pay your bill by the pay-by date and, if you are a residential customer, you:
(i) fail to comply with the terms of an agreed payment plan; or
(ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement;
(b) you do not provide a security deposit we are entitled to require from you; or
(c) you do not give access to your premises to read a meter (where relevant) for 3 consecutive meter reads; or
(d) there has been illegal or fraudulent use of energy at your premises in breach of clause 16 of this contract; or
(e) we are otherwise entitled or required to do so under the Rules or by law.
DISCONNECTION OF SUPPLY. 14.1 When can we arrange for disconnection?
(a) you do not pay your bill by the last day for payment and, in the case of residential customers, you refuse to agree to an instalment plan or payment option offered by us;
(b) you fail to comply with the terms of an agreed instalment plan or payment option;
(c) you breach clause 16 of this contract;
(d) you fail to provide acceptable identification when we request it; or
(e) we are otherwise entitled or required to do so under the Electricity Industry Code or by law. You should be aware that there are other circumstances in which your distribution entity can arrange for disconnection under your connection contract, such as in cases of emergency or for safety reasons. These are detailed in your connection contract and the Electricity Industry Code.
DISCONNECTION OF SUPPLY. When can we arrange for disconnection?
DISCONNECTION OF SUPPLY. 14.1. When can we arrange for disconnection?
(a) you do not pay your bill by the pay-by date and, if you’re a residential customer you:
(i) fail to comply with the terms of an agreed payment plan;
(ii) do not agree to an offer to pay the bill by instalments, or having agreed, you fail to comply with the instalment arrangement;
(b) you don’t provide a security deposit that we’re entitled to ask from you; or
(c) you don’t give access to your premises to read a meter (where relevant) for 3 consecutive meter reads; or
(d) you fail to give us safe and unhindered access to the premises as required by clause 11 or any requirements under the energy laws; or
(e) there has been illegal or fraudulent use of energy at your premises in breach of clause 16; or
(f) we are otherwise entitled or required to do so under the Rules or by law
14.2. Notice and warning of disconnection
14.3. When we must not arrange disconnection
(a) Subject to paragraph (b), your premises may not be disconnected during the following times (‘the protected period’):
(i) on a business day before 8.00am or after 3.00pm; or
(ii) on a Friday or the day before a public holiday; or
(iii) on a weekend or a public holiday; or
(iv) on the days between 20 December and 31 December (both inclusive) in any year; or
(v) if you’re being disconnected under clause 14.1(a), during an extreme weather event.
(b) Your premises may be disconnected within the protected period:
(i) for reasons of health and safety; or
(ii) in an emergency; or
(iii) as directed by a relevant authority; or
(iv) if you’re in breach of clause 6.5 of your customer connection contract that deals with interference with energy equipment; or
(v) if you request us to arrange disconnection within the protected period; or
(vi) if your premises contain a commercial business that only operates within the protected period and where access to the premises is necessary to effect disconnection; or
(vii) where the premises are not occupied.
DISCONNECTION OF SUPPLY. 14.1 When can we arrange for disconnection?
(a) you do not pay any amount which is due under this contract;
(b) you fail to comply with any of your other obligations under this contract;
(c) you fail to provide acceptable identification when we request it;
(d) we reasonably consider that you are failing to comply with your obliga ti o n s under any electricity legislation; or
(e) an insolvency event has occurred or continues to occur in respect of you, and you do not remedy the breach before the expiry of the notice. The disconnection will take effect upon the expiry of such notice. You should be aware that there are other circumstances in which your distribution entity can arrange for disconnection under your connection contract, such as in cases of emergency or for safety reasons. These are detailed in your connection contract.
DISCONNECTION OF SUPPLY. (a) Subject to the Act, TNB shall have the right to disconnect the Renewable Energy System from TNB’s system and/or the supply of electricity to the Premises without giving prior notice in any situations mentioned below:
(i) any default by the Consumer under Clause 23 and such default are not remedied within the stipulated period if any;
(ii) by Court Order/Judgment;
(iii) if in the opinion of TNB that the continuation of the delivery of renewable energy by the Renewable Energy System to TNB’s system or the supply of electricity to the Premises will jeopardize the safety, reliability or security of TNB’s system or presents an imminent physical threat or endanger the safety, life or health of any person or property;
(iv) upon the receipt of the termination notice indicating the intention to terminate this Contract by either TNB or the Consumer;
(v) any removal made to any TNB’s installation and equipment as described in Clause 16(a);
(vi) the occurrence of the circumstances as described in Clause 12(d) or Clause 12(e); or
(vii) any right to disconnect the Renewable Energy System from TNB’s system and/or the supply of electricity to the Premises without notice as provided under the Act.
(b) For the avoidance of doubt, the Consumer hereby irrevocably and unconditionally agrees and acknowledges that:
(i) TNB shall be excused from all its obligations under this Contract in the event TNB exercises its rights to disconnect the Renewable Energy System from TNB’s system and/or the supply of electricity to the Premises in any situations as set out in this Clause 22; and
(ii) TNB shall not be responsible for any loss or damage that may arise as a result of the disconnection of the Renewable Energy System from TNB’s system and/or the supply of electricity to the Premises.
