Common use of Disconnection of Service – With Notice Clause in Contracts

Disconnection of Service – With Notice. NEC Retail has the right to authorize the disconnection of your electric service if: • You fail to pay a bill owed to NEC Retail for electric service or to make deferred payment arrangements on or before the date of disconnection stated on a "Disconnect Notice" that will be sent to you after your bill becomes past due. • You fail to pay a required deposit. • You fail to comply with the terms of a deferred payment agreement or special payment arrangement. • You interfere with the electric service of others or operate non- standard equipment and NEC Retail has made a reasonable attempt to contact you to inform you of your obligation to remedy the situation. Disconnection of your electric service from NEC Retail will not excuse you from paying any outstanding amounts owed to NEC Retail. Dispute or Complaints: Please contact us if you have specific comments, questions, complaints or bill issues. Our friendly, knowledgeable Customer Care Advocates are trained to research and resolve any customer inquiry you may have. You may also contact the PUCT. Please refer to "Your Rights as a Customer" for more information.