Common use of Discontinuation and Disconnection Clause in Contracts

Discontinuation and Disconnection. Supply of Gas to the Premises may be discontinued or disconnected as follows: 1. The Customer may request the Retailer disconnect or discontinue Gas supply to the Premises by giving prior written notice to the Retailer and specifying a disconnection date not earlier than 5 business days from the date of the notice. The Retailer will use its best endeavours to disconnect supply, arrange for a final reading to be taken at the supply address and finalise the Customer’s accounts in accordance with the Customer’s request. The Customer shall provide the Retailer a forwarding address to which a final bill may be sent. Where a: a) Customer vacates the Premises at any time after the specified disconnection date and the Retailer has not disconnected Gas supply to the Premises, the Customer will not be liable to pay for any Gas supplied to the Premises after the vacation date. b) previous Customer vacates the Premises and a new Customer enters into a contract with the Retailer, the previous Customer is not required to pay for any gas supplied at the Premises after the time when the new Customer’s obligation to pay for gas supplied under the new contract takes effect. c) Customer gives notice of vacating the Premises, the Retailer may require the Customer to remain responsible for paying for gas supplied to the Premises and otherwise remain responsible to the Retailer in respect of the supply to the date of when the Customer vacates the Premises, unless the Customer can demonstrate to the Retailer that they were forced to vacate the Premises earlier (eg an eviction). d) Customer does not give notice to vacate the Premises, the Retailer may require the Customer to remain responsible for paying for natural gas supplied to the Premises and otherwise remain responsible to the Retailer in respect of the supply until 3 business days notice is given, or until a new Customer commence to take supply at the Premises, whichever occurs first. 2. The Retailer may, without further notice, (without prejudice to any other rights or remedies as provided for in this contract or at law) disconnect the supply of Gas to the Premises, if: a) the Customer has not paid or adhered to the Customer's obligations to make payments in accordance with an agreed instalment payment plan relating to the service to property charge, Gas usage charge or other charge of the kind allowable under the Customer Service Code, whether those costs were incurred at the Premises or any of the Customer's previous supply addresses; b) the Retailer has given a written notice (i.e. reminder notice) to the Customer not less than 14 business days after the day on which the bill was issued advising the Customer that payment is overdue and requiring payment to be made on or before the day specified in the reminder notice (being a day not less than 20 business days after the billing day); c) payment is not made on or before the day specified in the reminder notice, and the Retailer has given a further written notice (i.e. disconnection notice) to the Customer not less than 22 business days after the billing day advising the Customer that disconnection will occur unless payment is made on or before the day specified in the disconnection warning (being a day not less than 10 business days after the day on which the disconnection warning is given); d) used its best endeavours to contact the Customer personally, by facsimile or by telephone to discuss the overdue account; e) the Retailer has offered the Customer an extension of time to pay the bill beyond the original due-by date (which amount may include interest); f) the Customer has not provided the Retailer a written statement from a medical practioner to the effect that supply is necessary in order to protect the health of a person who lives in at the Customer’s premises and the Customer has not entered into arrangements acceptable to the Retailer in relation to payment for gas supplied. g) the Retailer has given a written notice to the Customer of its intention to disconnect or cease to supply Gas within 5 business days of the date of receipt of that notice, if the Customer does not pay or adhere to its obligations to make payments in accordance with an agreed instalment plan; and h) the Customer has failed to respond to such notice. 3. The Retailer may, without further notice, disconnect the supply of Gas to the Premises or may notify the gas distribution operator that it no longer supplies gas to a Customer’s Premises, if the Customer fails to comply with clause 21(d) of this contract or deny the Retailer access to the Customer supply address for the purposes of reading the meter for the purposes of issuing 3 consecutive bills in the customer’s billing cycle. This is provided the Retailer: a) gives the Customer an opportunity to offer reasonable alternative access arrangements; b) on each of the occasions it was denied access, given to the Customer written notice requesting access to the meter at the supply address; c) used its best endeavours to contact the Customer personally, or by facsimile, mail or by telephone; and d) given the Customer, by way of a written disconnection warning, 5 business days notice of its intention to disconnect the Customer (the 5 days shall be counted from the date of receipt of the disconnection warning). 4. In the circumstances where the residential Customer, because of lack of sufficient income or other means on the part of that Customer, is unable to pay a Retailer’s service to property charge or gas usage charge or other charge of the kind allowable (under AGA 755 code, clause 5.

Discontinuation and Disconnection. Supply of Gas to the Premises may be discontinued or disconnected as follows: 1. The If the Customer may request intends to vacate the Premises and no longer wishes to obtain a gas supply at the Premises, the Customer must give the following notification to the Retailer disconnect for the purposes of disconnection or discontinue discontinuation of Gas supply to the Premises by giving prior written notice to the Retailer and specifying a disconnection date not earlier than 5 Premises: a) at least 3 business days from before the date of Customer vacates; and b) an address where the noticefinal bill can be sent. The Retailer will use its best endeavours to disconnect supply, arrange for take a final meter reading to be taken at and then issue the supply address and finalise the Customer’s accounts in accordance Customer with the Customer’s requesta final bill. The Retailer can charge the Customer shall provide the Retailer a forwarding address to which a final bill may be sent. fee for doing this Where a: a) Customer vacates the Premises at any time after the specified disconnection date and the Retailer has not disconnected Gas supply to the Premises, the Customer will not be liable to pay for any Gas supplied to the Premises after the vacation date. b) previous Customer vacates the Premises and a new Customer enters into a contract with the Retailer, the previous Customer is not required to pay for any gas supplied at the Premises after the time when the new Customer’s obligation to pay for gas supplied under the new contract takes effect. c) Customer gives notice of vacating the Premises, the Retailer may require the Customer to remain responsible for paying for gas supplied to the Premises and otherwise remain responsible to the Retailer in respect of the supply to the date of when the Customer vacates the Premises, unless the Customer can demonstrate to the Retailer that they were forced to vacate the Premises earlier (eg an eviction). d) Customer does not give notice to vacate the Premises, the Retailer may require the Customer to remain responsible for paying for natural gas supplied to the Premises and otherwise remain responsible to the Retailer in respect of the supply until 3 business days days' notice is given, or until a new Customer commence to take supply at the Premises, whichever occurs first. 2. The Retailer may, without further notice, (without prejudice to any other rights or remedies as provided for in this contract or at law) disconnect the supply of Gas to the Premises, if: a) the Customer has not paid or adhered to the Customer's obligations to make payments in accordance with an agreed instalment payment plan relating to the service to property charge, Gas usage charge or other charge of the kind allowable under the Customer Service Code, whether those costs were incurred at the Premises or any of the Customer's previous supply addresses; b) the Retailer has given a written notice (i.e. reminder notice) to the Customer not less than 14 business days after the day on which the bill was issued advising the Customer that payment is overdue and requiring payment to be made on or before the day specified in the reminder notice (being a day not less than 20 business days after the billing day); c) payment is not made on or before the day specified in the reminder notice, and the Retailer has given a further written notice (i.e. disconnection notice) to the Customer not less than 22 business days after the billing day advising the Customer that disconnection will occur unless payment is made on or before the day specified in the disconnection warning (being a day not less than 10 business days after the day on which the disconnection warning is given); d) used its best endeavours to contact the Customer personally, by facsimile or by telephone to discuss the overdue account; e) the Retailer has offered the Customer an extension of time to pay the bill beyond the original due-by date (which amount may include interest); f) the Customer has not provided the Retailer a written statement from a medical practioner practitioner to the effect that supply is necessary in order to protect the health of a person who lives in at the Customer’s premises and the Customer has not entered into arrangements acceptable to the Retailer in relation to payment for gas supplied.; g) the Retailer has given a written notice to the Customer of its intention to disconnect or cease to supply Gas within 5 business days of the date of receipt of that notice, if the Customer does not pay or adhere to its obligations to make payments in accordance with an agreed instalment plan; and h) the Customer has failed to respond to such notice. 3. The Retailer may, without further notice, disconnect the supply of Gas to the Premises or may notify the gas distribution operator that it no longer supplies gas to a Customer’s Premises, if the Customer fails to comply with clause 21(d) of this contract or deny the Retailer access to the Customer supply address for the purposes of reading the meter for the purposes of issuing 3 consecutive bills in the customer’s billing cycle. This is provided the Retailer: a) gives the Customer an opportunity to offer reasonable alternative access arrangements; b) on each of the occasions it was denied access, given to the Customer written notice requesting access to the meter at the supply address; c) used its best endeavours to contact the Customer personally, or by facsimile, mail or by telephone; and d) given the Customer, by way of a written disconnection warning, 5 business days days’ notice of its intention to disconnect the Customer (the 5 days shall must be counted from the date of receipt of the disconnection warning). 4. In the circumstances where the residential Customer, because of lack of sufficient income or other means on the part of that Customer, is unable to pay a Retailer’s service to property charge or gas usage charge or other charge of the kind allowable (under AGA 755 codeCustomer Service Code, clause 5.1.1.2), the Retailer must not disconnect the supply to the Customer’s supply address or notify the gas distribution operator that it no longer supplies gas to a customer at a supply address until: (a) the Retailer has: i) offered the Customer alternative payment options; ii) given the Customer information on government funded concessions; iii) used its best endeavours to contact Customer personally, or by facsimile or mail, or by telephone; and iv) given the Customer, by way of a written disconnection warning, 5 business days’ notice of its intention to disconnect or cease supplying gas to the customer (the 5 days must be counted from the date of receipt of the disconnection warning); and (b) the Customer has: i) refused or failed to accept the offer within the time specified by the Retailer; or ii) accepted the offer, but refused or failed to take any reasonable action towards settling the debt within the time specified by the Retailer. A Retailer must not disconnect the supply to a business Customer address or notify the gas distribution operator that it no longer supplies gas to a customer at a supply address unless: (a) the Retailer has: i. used its best endeavours to contact the Customer personally, or by facsimile or mail, or by telephone; ii. offered the Customer an extension of time to pay beyond the original pay-by date on terms and conditions (which may include interest at a rate payable by the Commonwealth bank bill rate of the same amount); and iii. given the Customer, by way of a written disconnection warning, 5 business days’ notice of its intention to disconnect or cease supplying gas to the customer (the 5 days must be counted from the date of receipt of the disconnection warning); (b) the Customer has: i) refused or failed to accept the offer within a time (not less than 5 business days) specified by the Retailer; or ii) accepted the offer, but has refused or failed to take any reasonable action towards settling the debt within a time (not less than 5 business days) specified by the Retailer. 5. In the circumstances set out in clause 25 where the Retailer must disconnect supply for planned maintenance, the Retailer may not suspend the supply of Gas to the Premises unless the Retailer has used its best endeavours to give the Customer notice of its intention to suspend, at least 4 business days before the date of such suspension. 6. In the circumstances set out in clauses 20, 26 or 27, the Retailer may immediately arrange for the supply of Gas to the Premises to be suspended or cut-off without prior notice to the Customer, provided that the procedures set out in those clauses are complied with. The Customer must assist the Retailer to disconnect supply and acknowledges that at all times the Meter Equipment is the property of the Retailer and hereby gives the Retailer permission to enter upon the Premises to remove any property specified under this contract to belong to the Retailer. Where the supply of Gas is disconnected at the Customer's request in accordance with paragraph (1) or where the Retailer must disconnect the supply of Gas for planned maintenance in accordance with paragraph (5), the Customer will not liable for any costs associated with the disconnection of Gas supply to the Premises. However, where the supply of Gas is disconnected due a default or act or omission of the Customer, including the circumstances described in paragraphs (2), (4) and (6), the Customer must pay all reasonable costs associated with the disconnection of the supply of Gas to the Customer. The Retailer will not disconnect supply of Gas to the Premises: (a) if the Customer fails to pay a bill where the amount outstanding is less than an average bill over the past 12 months and the Customer has, in accordance with the Customer Service Code, agreed with the Retailer to repay the amount; or (b) where the Customer has made a complaint, directly related to the reason for the proposed disconnection, to an external dispute resolution body and the complaint remains unresolved; (c) where the Customer has made an application for a government concession or grant and the application has not been decided; or (d) where the Customer has failed to pay an amount on a bill which does not relate to the service to property charge, the Gas usage charge or other charge of the kind contemplated by the Customer Service Code; or (e) after 3 pm on a weekday or on a Friday, on a weekend, on a public holiday or on the day before a public holiday except in the case of a planned interruption; or (f) where the Customer has made a complaint to the Energy and Water Ombudsman about a matter directly relating to the reason for the proposed disconnection and the complaint remains unresolved; or (g) Where the Customer has provided the Retailer with a written statement from a medical practitioner that continued supply of gas is necessary to protect the health of a person living at the Premises, and the disconnection is not a requirement under the Gas Standards Act 1972. The above sub clauses (a) to (g) do not restrict disconnections under clauses 25 and 26.

Discontinuation and Disconnection. Supply of Gas to the Premises may be discontinued or disconnected as follows: 1. The If the Customer may request intends to vacate the Premises and no longer wishes to obtain a gas supply at the Premises, the Customer must give the following notification to the Retailer disconnect for the purposes of disconnection or discontinue discontinuation of Gas supply to the Premises by giving prior written notice to the Retailer and specifying a disconnection date not earlier than 5 Premises: a) at least 3 business days from before the date of Customer vacates; and b) an address where the noticefinal bill can be sent. The Retailer will use its best endeavours to disconnect supply, arrange for take a final meter reading to be taken at and then issue the supply address and finalise the Customer’s accounts in accordance Customer with the Customer’s requesta final bill. The Retailer can charge the Customer shall provide the Retailer a forwarding address to which a final bill may be sent. fee for doing this Where a: a) Customer vacates the Premises at any time after the specified disconnection date and the Retailer has not disconnected Gas supply to the Premises, the Customer will not be liable to pay for any Gas supplied to the Premises after the vacation date. b) previous Customer vacates the Premises and a new Customer enters into a contract with the Retailer, the previous Customer is not required to pay for any gas supplied at the Premises after the time when the new Customer’s obligation to pay for gas supplied under the new contract takes effect. c) Customer gives notice of vacating the Premises, the Retailer may require the Customer to remain responsible for paying for gas supplied to the Premises and otherwise remain responsible to the Retailer in respect of the supply to the date of when the Customer vacates the Premises, unless the Customer can demonstrate to the Retailer that they were forced to vacate the Premises earlier (eg an eviction). d) Customer does not give notice to vacate the Premises, the Retailer may require the Customer to remain responsible for paying for natural gas supplied to the Premises and otherwise remain responsible to the Retailer in respect of the supply until 3 business days days' notice is given, or until a new Customer commence to take supply at the Premises, whichever occurs first. 2. The Retailer may, without further notice, (without prejudice to any other rights or remedies as provided for in this contract or at law) disconnect the supply of Gas to the Premises, if: a) the Customer has not paid or adhered to the Customer's obligations to make payments in accordance with an agreed instalment payment plan relating to the service to property charge, Gas usage charge or other charge of the kind allowable under the Customer Service Code, whether those costs were incurred at the Premises or any of the Customer's previous supply addresses; b) the Retailer has given a written notice (i.e. reminder notice) to the Customer not less than 14 business days after the day on which the bill was issued advising the Customer that payment is overdue and requiring payment to be made on or before the day specified in the reminder notice (being a day not less than 20 business days after the billing day); c) payment is not made on or before the day specified in the reminder notice, and the Retailer has given a further written notice (i.e. disconnection notice) to the Customer not less than 22 business days after the billing day advising the Customer that disconnection will occur unless payment is made on or before the day specified in the disconnection warning (being a day not less than 10 business days after the day on which the disconnection warning is given); d) used its best endeavours to contact the Customer personally, by facsimile or by telephone to discuss the overdue account; e) the Retailer has offered the Customer an extension of time to pay the bill beyond the original due-by date (which amount may include interest); f) the Customer has not provided the Retailer a written statement from a medical practioner practitioner to the effect that supply is necessary in order to protect the health of a person who lives in at the Customer’s premises and the Customer has not entered into arrangements acceptable to the Retailer in relation to payment for gas supplied.; g) the Retailer has given a written notice to the Customer of its intention to disconnect or cease to supply Gas within 5 business days of the date of receipt of that notice, if the Customer does not pay or adhere to its obligations to make payments in accordance with an agreed instalment plan; and h) the Customer has failed to respond to such notice. 3. The Retailer may, without further notice, disconnect the supply of Gas to the Premises or may notify the gas distribution operator that it no longer supplies gas to a Customer’s Premises, if the Customer fails to comply with clause Clause 21(d) of this contract or deny the Retailer access to the Customer supply address for the purposes of reading the meter for the purposes of issuing 3 consecutive bills in the customer’s billing cycle. This is provided the Retailer: a) gives the Customer an opportunity to offer reasonable alternative access arrangements; b) on each of the occasions it was denied access, given to the Customer written notice requesting access to the meter at the supply address; c) used its best endeavours to contact the Customer personally, or by facsimile, mail or by telephone; and d) given the Customer, by way of a written disconnection warning, 5 business days days’ notice of its intention to disconnect the Customer (the 5 days shall must be counted from the date of receipt of the disconnection warning). 4. In the circumstances where the residential Customer, because of lack of sufficient income or other means on the part of that Customer, is unable to pay a Retailer’s service to property charge or gas usage charge or other charge of the kind allowable (under AGA 755 codeCustomer Service Code, clause Clause 5.1.1.2), the Retailer must not disconnect the supply to the Customer’s supply address or notify the gas distribution operator that it no longer supplies gas to a customer at a supply address until: (a) the Retailer has: i) offered the Customer alternative payment options; ii) given the Customer information on government funded concessions; iii) used its best endeavours to contact Customer personally, or by facsimile or mail, or by telephone; and iv) given the Customer, by way of a written disconnection warning, 5 business days’ notice of its intention to disconnect or cease supplying gas to the customer (the 5 days must be counted from the date of receipt of the disconnection warning); and (b) the Customer has: i) refused or failed to accept the offer within the time specified by the Retailer; or ii) accepted the offer, but refused or failed to take any reasonable action towards settling the debt within the time specified by the Retailer. A Retailer must not disconnect the supply to a business Customer address or notify the gas distribution operator that it no longer supplies gas to a customer at a supply address unless: (a) the Retailer has: i. used its best endeavours to contact the Customer personally, or by facsimile or mail, or by telephone; ii. offered the Customer an extension of time to pay beyond the original pay-by date on terms and conditions (which may include interest at a rate payable by the Commonwealth bank bill rate of the same amount); and iii. given the Customer, by way of a written disconnection warning, 5 business days’ notice of its intention to disconnect or cease supplying gas to the customer (the 5 days must be counted from the date of receipt of the disconnection warning); (b) the Customer has: i) refused or failed to accept the offer within a time (not less than 5 business days) specified by the Retailer; or ii) accepted the offer, but has refused or failed to take any reasonable action towards settling the debt within a time (not less than 5 business days) specified by the Retailer. 5. In the circumstances set out in Clause 25 where the Retailer must disconnect supply for planned maintenance, the Retailer may not suspend the supply of Gas to the Premises unless the Retailer has used its best endeavours to give the Customer notice of its intention to suspend, at least 4 business days before the date of such suspension. 6. In the circumstances set out in Clauses 20, 26 or 27, the Retailer may immediately arrange for the supply of Gas to the Premises to be suspended or cut-off without prior notice to the Customer, provided that the procedures set out in those clauses are complied with. The Customer must assist the Retailer to disconnect supply and acknowledges that at all times the Meter Equipment is the property of the Retailer and hereby gives the Retailer permission to enter upon the Premises to remove any property specified under this contract to belong to the Retailer. Where the supply of Gas is disconnected at the Customer's request in accordance with paragraph (1) or where the Retailer must disconnect the supply of Gas for planned maintenance in accordance with paragraph (5), the Customer will not liable for any costs associated with the disconnection of Gas supply to the Premises. However, where the supply of Gas is disconnected due a default or act or omission of the Customer, including the circumstances described in paragraphs (2), (4) and (6), the Customer must pay all reasonable costs associated with the disconnection of the supply of Gas to the Customer. The Retailer will not disconnect supply of Gas to the Premises: (a) if the Customer fails to pay a bill where the amount outstanding is less than an average bill over the past 12 months and the Customer has, in accordance with the Customer Service Code, agreed with the Retailer to repay the amount; or (b) where the Customer has made a complaint, directly related to the reason for the proposed disconnection, to an external dispute resolution body and the complaint remains unresolved; (c) where the Customer has made an application for a government concession or grant and the application has not been decided; or (d) where the Customer has failed to pay an amount on a bill which does not relate to the service to property charge, the Gas usage charge or other charge of the kind contemplated by the Customer Service Code; or (e) after 3 pm on a weekday or on a Friday, on a weekend, on a public holiday or on the day before a public holiday except in the case of a planned interruption; or (f) where the Customer has made a complaint to the Energy and Water Ombudsman about a matter directly relating to the reason for the proposed disconnection and the complaint remains unresolved; or (g) Where the Customer has provided the Retailer with a written statement from a medical practitioner that continued supply of gas is necessary to protect the health of a person living at the Premises, and the disconnection is not a requirement under the Gas Standards Act 1972. The above sub clauses (a) to (g) do not restrict disconnections under clauses 25 and 26.

Discontinuation and Disconnection. Supply of Gas to the Premises may be discontinued or disconnected as follows: 1. The Customer may request the Retailer disconnect or discontinue Gas supply to the Premises by giving prior written notice to the Retailer and specifying a disconnection date not earlier than 5 business days from the date of the notice. The Retailer will use its best endeavours to disconnect supply, arrange for a final reading to be taken at the supply address and finalise the Customer’s accounts in accordance with the Customer’s request. The Customer shall provide the Retailer a forwarding address to which a final bill xxxx may be sent. Where a: a) Customer vacates the Premises at any time after the specified disconnection date and the Retailer has not disconnected Gas supply to the Premises, the Customer will not be liable to pay for any Gas supplied to the Premises after the vacation date. b) previous Customer vacates the Premises and a new Customer enters into a contract with the Retailer, the previous Customer is not required to pay for any gas supplied at the Premises after the time when the new Customer’s obligation to pay for gas supplied under the new contract takes effect. c) Customer gives notice of vacating the Premises, the Retailer may require the Customer to remain responsible for paying for gas supplied to the Premises and otherwise remain responsible to the Retailer in respect of the supply to the date of when the Customer vacates the Premises, unless the Customer can demonstrate to the Retailer that they were forced to vacate the Premises earlier (eg an eviction). d) Customer does not give notice to vacate the Premises, the Retailer may require the Customer to remain responsible for paying for natural gas supplied to the Premises and otherwise remain responsible to the Retailer in respect of the supply until 3 business days notice is given, or until a new Customer commence to take supply at the Premises, whichever occurs first. 2. The Retailer may, without further notice, (without prejudice to any other rights or remedies as provided for in this contract or at law) disconnect the supply of Gas to the Premises, if: a) the Customer has not paid or adhered to the Customer's obligations to make payments in accordance with an agreed instalment payment plan relating to the service to property charge, Gas usage charge or other charge of the kind allowable under the Customer Service Code, whether those costs were incurred at the Premises or any of the Customer's previous supply addresses; b) the Retailer has given a written notice (i.e. reminder notice) to the Customer not less than 14 business days after the day on which the bill xxxx was issued advising the Customer that payment is overdue and requiring payment to be made on or before the day specified in the reminder notice (being a day not less than 20 business days after the billing day); c) payment is not made on or before the day specified in the reminder notice, and the Retailer has given a further written notice (i.e. disconnection notice) to the Customer not less than 22 business days after the billing day advising the Customer that disconnection will occur unless payment is made on or before the day specified in the disconnection warning (being a day not less than 10 business days after the day on which the disconnection warning is given); d) used its best endeavours to contact the Customer personally, by facsimile or by telephone to discuss the overdue account; e) the Retailer has offered the Customer an extension of time to pay the bill xxxx beyond the original due-by date (which amount may include interest); f) the Customer has not provided the Retailer a written statement from a medical practioner to the effect that supply is necessary in order to protect the health of a person who lives in at the Customer’s premises and the Customer has not entered into arrangements acceptable to the Retailer in relation to payment for gas supplied. g) the Retailer has given a written notice to the Customer of its intention to disconnect or cease to supply Gas within 5 business days of the date of receipt of that notice, if the Customer does not pay or adhere to its obligations to make payments in accordance with an agreed instalment plan; and h) the Customer has failed to respond to such notice. 3. The Retailer may, without further notice, disconnect the supply of Gas to the Premises or may notify the gas distribution operator that it no longer supplies gas to a Customer’s Premises, if the Customer fails to comply with clause 21(d) of this contract or deny the Retailer access to the Customer supply address for the purposes of reading the meter for the purposes of issuing 3 consecutive bills in the customer’s billing cycle. This is provided the Retailer: a) gives the Customer an opportunity to offer reasonable alternative access arrangements; b) on each of the occasions it was denied access, given to the Customer written notice requesting access to the meter at the supply address; c) used its best endeavours to contact the Customer personally, or by facsimile, mail or by telephone; and d) given the Customer, by way of a written disconnection warning, 5 business days notice of its intention to disconnect the Customer (the 5 days shall be counted from the date of receipt of the disconnection warning). 4. In the circumstances where the residential Customer, because of lack of sufficient income or other means on the part of that Customer, is unable to pay a Retailer’s service to property charge or gas usage charge or other charge of the kind allowable (under AGA 755 code, clause 5.