Common use of Dispute Handling and Adjustments Clause in Contracts

Dispute Handling and Adjustments. (a) A billing inquiry is any question or issue about a Monthly Consolidated Invoice that may lead to a billing Dispute. It is DIR’s responsibility to validate Vendor Monthly Consolidated Invoices each month. During that process, billing inquiries will arise, and the Vendor shall support DIR by timely answering or responding to billing inquir- ies. The Vendor shall respond within one Business Day of receipt of the billing in- quiry. (b) DIR has the right to file a billing Dispute. The Vendor shall investigate, report on and use reasonable business efforts to resolve Disputes within 60 calendar days that in- volve less than or equal to $15,000 and within 90 calendar days for disputes that in- volve amounts greater than $15,000. This time frame starts with the submission of the Dispute by DIR and ends with the satisfactory resolution of the Dispute. When warranted, Vendor shall issue Billing Adjustment(s) within 2 billing periods of resolu- tion. DIR may require a revised Monthly Statement that does not contain the disputed item(s). Vendor shall allow non-payment by DIR for the disputed amount until there is a Dispute Resolution, as allowed by Chapter 2251, Texas Government Code. (c) Direct sales transaction Customers shall have the same rights as DIR under Section 9.07, Subsection (a) and (b) above, for the Invoices they receive for direct sales transactions. (d) If DIR or a direct sales transaction Customer disputes payment of all or any portion of an Invoice from the Vendor, DIR or the direct sales transaction Customer, respective- ly, will notify Vendor of such Dispute and the Parties, either DIR and Vendor or the direct sales transaction Customer and Vendor, as appropriate, will attempt in good faith to resolve the dispute in conformance with Chapter 2251, Texas Government Code. DIR and the direct sales transaction Customer will not be required to pay any disputed portion of a Vendor invoice. Notwithstanding any such Dispute, the Vendor must continue to perform the Services in compliance with the terms of this CTSA pending resolution of Disputes so long as all undisputed amounts continue to be paid to Vendor.

Dispute Handling and Adjustments. (a) A billing inquiry is any question or issue about a Monthly Consolidated Invoice that may lead to a billing Dispute. It is DIR’s responsibility to validate Vendor Monthly Consolidated Invoices each month. During that process, billing inquiries will arise, and the Vendor shall support DIR by timely answering or responding to billing inquir- ies. The Vendor shall respond within one Business Day of receipt of the billing in- quiry. (b) Within 120 calendar days of the date of any Monthly Consolidated Invoice, DIR has the right to file a billing Dispute. The Vendor shall investigate, report on and use reasonable rea- sonable business efforts to resolve Disputes within 60 calendar days that in- volve involve less than or equal to $15,000 and within 90 calendar days for disputes that in- volve involve amounts greater than $15,000. This time frame starts with the submission of the Dispute Dis- pute by DIR and ends with the satisfactory resolution of the Dispute. When warrantedwarrant- ed, Vendor shall issue Billing Adjustment(s) within 2 billing periods of resolu- tionresolution. DIR may require a revised Monthly Statement that does not contain the disputed item(s). Vendor shall allow non-payment by DIR for the disputed amount until there is a Dispute Dis- pute Resolution, as allowed by Chapter 2251, Texas Government Code. (c) Direct sales transaction Customers shall have the same rights as DIR under Section 9.07, Subsection (a) and (b) above, for the Invoices they receive for direct sales transactions. (d) If DIR or a direct sales transaction Customer disputes payment of all or any portion of an Invoice from the Vendor, DIR or the direct sales transaction Customer, respective- ly, will notify Vendor of such Dispute and the Parties, either DIR and Vendor or the direct sales transaction Customer and Vendor, as appropriate, will attempt in good faith to resolve the dispute in conformance with Chapter 2251, Texas Government Code. DIR and the direct sales transaction Customer will not be required to pay any disputed portion of a Vendor invoice. Notwithstanding any such Dispute, the Vendor must continue to perform the Services in compliance with the terms of this CTSA pending resolution of Disputes so long as all undisputed amounts continue to be paid to Vendor.

Dispute Handling and Adjustments. (a) A billing inquiry Billing Inquiry is any question or issue about a Monthly Consolidated Invoice that may lead to a billing Billing Dispute. It is DIR’s responsibility to validate Vendor Successful Respondent Monthly Consolidated Invoices each month. During that process, billing inquiries Billing Inquiries will arise, and the Vendor Successful Respondent shall support DIR by timely answering answer or responding respond to billing inquir- iesinquiries. The Vendor Successful Respondent shall respond within one (1) Business Day of receipt of the billing in- quiryBilling Inquiry. (b) DIR has may withhold any amount of any Invoice in dispute as provided in and in accordance with Chapter 2251, Texas Government Code. DIR shall comply with Chapter 2251, Texas Government Code, with respect to timely notice of such disputed amounts. c) For Invoice amounts that have been paid by DIR that become the subject of a Billing Dispute, in addition to any amounts that Successful Respondent may subsequently credit to DIR arising from resolution of such dispute, Successful Respondent shall include interest on the reimbursed amounts accrued monthly at the rate specified by the CPA in accordance with Section 2251.025(b), Texas Government Code, calculated from the ninetieth (90th) day following the date of DIR's Billing Dispute. d) DIR and Customer have the right to file a billing Billing Dispute. The Vendor Successful Respondent shall investigate, report on and use reasonable business efforts to promptly resolve Billing Disputes within 60 calendar days that in- volve involve amounts less than or equal to $15,000 and within 90 no later than sixty (60) calendar days from the date DIR or Customer notifies Successful Respondent of the Billing Dispute and, for disputes Billing Disputes that in- volve involve amounts greater than $15,000, no later than ninety (90) calendar days from the date DIR or Customer notifies Successful Respondent of the Billing Dispute. This time frame starts with the submission notification of the Billing Dispute by DIR and ends with the satisfactory resolution of the Billing Dispute. When warranted, Vendor Billing Disputes not resolved within one-hundred twenty (120) days of submission of the Billing Dispute will automatically resolve in favor of DIR or Customer. Successful Respondent shall issue Billing Adjustment(s) within 2 billing periods thirty (30) calendar days of resolu- tionresolution. DIR may require a revised Monthly Statement Consolidated Invoice that does not contain the disputed item(s). Vendor Successful Respondent shall allow non-payment by DIR for the disputed amount until there is a Dispute Resolutiondispute resolution, as allowed by Chapter 2251, Texas Government Code. (ce) Direct sales transaction Sales Transaction Service Customers shall have the same rights as DIR under Section 9.0714.7, Subsection (a) and (b) above, for the Invoices they receive for direct sales transactionsDirect Sales Transaction Services. (df) If DIR or a direct sales transaction Direct Sales Transaction Service Customer disputes payment of all or any portion of an Invoice from the VendorSuccessful Respondent, DIR or the direct sales transaction Direct Sales Transaction Service Customer, respective- lyrespectively, will notify Vendor Successful Respondent of such Billing Dispute and the DocuSign Envelope ID: 4B3055A2-D6E3-41E9-995A-73894658E30F DIR Contract No. DIR-TELE-CTSA-007 Vendor Contract No. Parties, either DIR and Vendor Successful Respondent or the direct sales transaction Direct Sales Transaction Service Customer and VendorSuccessful Respondent, as appropriate, will attempt in good faith to resolve the dispute Billing Dispute in conformance with Chapter 2251, Texas Government Code. DIR and the direct sales transaction Direct Sales Transaction Service Customer will not be required to pay any disputed portion of a Vendor invoiceSuccessful Respondent Invoice. Notwithstanding any such Billing Dispute, the Vendor Successful Respondent must continue to perform the Services in compliance with the terms of this CTSA pending resolution of Billing Disputes so long as all undisputed amounts continue to be paid to VendorSuccessful Respondent.

Dispute Handling and Adjustments. (a) A billing inquiry Billing Inquiry is any question or issue about a Monthly Consolidated Invoice that may lead to a billing Billing Dispute. It is DIR’s responsibility to validate Vendor Successful Respondent Monthly Consolidated Invoices each month. During that process, billing inquiries Billing Inquiries will arise, and the Vendor Successful Respondent shall support DIR by timely answering answer or responding respond to billing inquir- iesinquiries. The Vendor Successful Respondent shall respond within one (1) Business Day of receipt of the billing in- quiryBilling Inquiry. (b) DIR has may withhold any amount of any Invoice in dispute as provided in and in accordance with Chapter 2251, Texas Government Code. DIR shall comply with Chapter 2251, Texas Government Code, with respect to timely notice of such disputed amounts. c) For Invoice amounts that have been paid by DIR that become the subject of a Billing Dispute, in addition to any amounts that Successful Respondent may subsequently credit to DIR arising from resolution of such dispute, Successful Respondent shall include interest on the reimbursed amounts accrued monthly at the rate specified by the CPA in accordance with Section 2251.025(b), Texas Government Code, calculated from the ninetieth (90th) day following the date of DIR's Billing Dispute. d) DIR and Customer have the right to file a billing Billing Dispute. The Vendor Successful Respondent shall investigate, report on and use reasonable business efforts to promptly resolve Billing Disputes within 60 calendar days that in- volve involve amounts less than or equal to $15,000 and within 90 no later than sixty (60) calendar days from the date DIR or Customer notifies Successful Respondent of the Billing Dispute and, for disputes Billing Disputes that in- volve involve amounts greater than $15,000, no later than ninety (90) calendar days from the date DIR or Customer notifies Successful Respondent of the Billing Dispute. This time frame starts with the submission notification of the Billing Dispute by DIR and ends with the satisfactory resolution of the Billing Dispute. When warranted, Vendor Billing Disputes not resolved within one-hundred eighty (180) days of submission of the Billing Dispute will automatically resolve in favor of DIR or Customer. Successful Respondent shall issue Billing Adjustment(s) within 2 two (2) billing periods of resolu- tioncycles after resolution. DIR may require a revised Monthly Statement Consolidated Invoice that does not contain the disputed item(s). Vendor Successful Respondent shall allow non-payment by DIR for the disputed amount until there is a Dispute Resolutiondispute resolution, as allowed by Chapter 2251, Texas Government Code. (ce) Direct sales transaction Sales Transaction Service Customers shall have the same rights as DIR under Section 9.0714.7, Subsection (a) and (b) above, for the Invoices they receive for direct sales transactionsDirect Sales Transaction Services. (df) If DIR or a direct sales transaction Direct Sales Transaction Service Customer disputes payment of all or any portion of an Invoice from the VendorSuccessful Respondent, DIR or the direct sales transaction Direct Sales Transaction Service Customer, respective- lyrespectively, will notify Vendor Successful Respondent of such Billing Dispute and the Parties, either DIR and Vendor Successful Respondent or the direct sales transaction Direct Sales Transaction Service Customer and VendorSuccessful Respondent, as appropriate, will attempt in good faith to resolve the dispute Billing Dispute in conformance with Chapter 2251, Texas Government Code. DIR and the direct sales transaction Direct Sales Transaction Service Customer will not be required to pay any disputed portion of a Vendor invoiceSuccessful Respondent Invoice. Notwithstanding any such Billing Dispute, the Vendor Successful Respondent must continue to perform the Services in compliance with the terms of this CTSA pending resolution of Billing Disputes so long as all undisputed amounts continue to be paid to VendorSuccessful Respondent.

Dispute Handling and Adjustments. (a) A billing inquiry is any question or issue about a Monthly Consolidated Invoice that may lead to a billing Dispute. It is DIR’s responsibility to validate Vendor Monthly Consolidated Invoices each month. During that process, billing inquiries will arise, and the Vendor shall support DIR by timely answering or responding to billing inquir- ies. The Vendor shall respond within one five Business Day Days of receipt of the billing in- quiry. (b) DIR has the right to file a billing Dispute. The Vendor shall investigate, report on and use reasonable business efforts to resolve Disputes within 60 calendar days that in- volve less than or equal to $15,000 and within 90 calendar days for disputes that in- volve amounts greater than $15,000. This time frame starts with the submission of the Dispute by DIR and ends with the satisfactory resolution of the Dispute. When warranted, Vendor shall issue Billing Adjustment(s) within 2 billing periods of resolu- tionafter reso- lution. DIR may require a revised Monthly Statement that does not contain the disputed dis- puted item(s). Vendor shall allow non-payment by DIR for the disputed amount until there is a Dispute Resolution, as allowed by Chapter 2251, Texas Government Code. (c) Direct sales transaction Customers shall have the same rights as DIR under Section 9.07, Subsection (a) and (b) above, for the Invoices they receive for direct sales transactions. (d) If DIR or a direct sales transaction Customer disputes payment of all or any portion of an Invoice from the Vendor, DIR or the direct sales transaction Customer, respective- ly, will notify Vendor of such Dispute and the Parties, either DIR and Vendor or the direct sales transaction Customer and Vendor, as appropriate, will attempt in good faith to resolve the dispute in conformance with Chapter 2251, Texas Government Code. DIR and the direct sales transaction Customer will not be required to pay any disputed portion of a Vendor invoice. Notwithstanding any such Dispute, the Vendor must continue to perform the Services in compliance with the terms of this CTSA pending resolution of Disputes so long as all undisputed amounts continue to be paid to Vendor.

Dispute Handling and Adjustments. (a) A billing inquiry is any question or issue about a Monthly Consolidated Invoice that may lead to a billing Dispute. It is DIR’s responsibility to validate Vendor Monthly Consolidated Invoices each month. During that process, billing inquiries will arise, and the Vendor shall support DIR by timely answering or responding to billing inquir- iesxxxxx- xxxx. The Vendor shall respond within one five Business Day Days of receipt of the billing in- quiry. (b) DIR has the right to file a billing Dispute. The Vendor shall investigate, report on and use reasonable business efforts to resolve Disputes within 60 calendar days that in- volve less than or equal to $15,000 and within 90 calendar days for disputes that in- volve amounts greater than $15,000. This time frame starts with the submission of the Dispute by DIR and ends with the satisfactory resolution of the Dispute. When warranted, Vendor shall issue Billing Adjustment(s) within 2 billing periods of resolu- tionafter reso- lution. DIR may require a revised Monthly Statement that does not contain the disputed dis- puted item(s). Vendor shall allow non-payment by DIR for the disputed amount until there is a Dispute Resolution, as allowed by Chapter 2251, Texas Government Code. (c) Direct sales transaction Customers shall have the same rights as DIR under Section 9.07, Subsection (a) and (b) above, for the Invoices they receive for direct sales transactions. (d) If DIR or a direct sales transaction Customer disputes payment of all or any portion of an Invoice from the Vendor, DIR or the direct sales transaction Customer, respective- ly, will notify Vendor of such Dispute and the Parties, either DIR and Vendor or the direct sales transaction Customer and Vendor, as appropriate, will attempt in good faith to resolve the dispute in conformance with Chapter 2251, Texas Government Code. DIR and the direct sales transaction Customer will not be required to pay any disputed portion of a Vendor invoice. Notwithstanding any such Dispute, the Vendor must continue to perform the Services in compliance with the terms of this CTSA pending resolution of Disputes so long as all undisputed amounts continue to be paid to Vendor.

Dispute Handling and Adjustments. (a) A billing inquiry Billing Inquiry is any question or issue about a Monthly Consolidated Invoice that may lead to a billing Billing Dispute. It is DIR’s responsibility to validate Vendor Successful Respondent Monthly Consolidated Invoices each month. During that process, billing inquiries Billing Inquiries will arise, and the Vendor Successful Respondent shall support DIR by timely answering answer or responding respond to billing inquir- iesinquiries. The Vendor Successful Respondent shall respond within one (1) Business Day of receipt of the billing in- quiryBilling Inquiry. (b) DIR has may withhold any amount of any Invoice in dispute as provided in and in accordance with Chapter 2251, Texas Government Code. DIR shall comply with Chapter 2251, Texas Government Code, with respect to timely notice of such disputed amounts. c) For Invoice amounts that have been paid by DIR that become the subject of a Billing Dispute, in addition to any amounts that Successful Respondent may subsequently credit to DIR arising from resolution of such dispute, Successful Respondent shall include interest on the reimbursed amounts accrued monthly at the rate specified by the CPA in accordance with Section 2251.025(b), Texas Government Code, calculated from the ninetieth (90th) day following the date of DIR's Billing Dispute. d) DIR and Customer have the right to file a billing Billing Dispute. The Vendor Successful Respondent shall investigate, report on and use reasonable business efforts to promptly resolve Billing Disputes within 60 calendar days that in- volve involve amounts less than or equal to $15,000 and within 90 no later than sixty (60) calendar days from the date DIR or Customer notifies Successful Respondent of the Billing Dispute and, for disputes Billing Disputes that in- volve involve amounts greater than $15,000, no later than ninety (90) calendar days from the date DIR or Customer notifies Successful Respondent of the Billing Dispute. This time frame starts with the submission notification of the Billing Dispute by DIR and ends with the satisfactory resolution of the Billing Dispute. When warranted, Vendor Billing Disputes not resolved within one-hundred twenty (120) days of submission of the Billing Dispute will automatically resolve in favor of DIR or Customer. Successful Respondent shall issue Billing Adjustment(s) within 2 billing periods thirty (30) calendar days of resolu- tionresolution. DIR may require a revised Monthly Statement Consolidated Invoice that does not contain the disputed item(s). Vendor Successful Respondent shall allow non-payment by DIR for the disputed amount until there is a Dispute Resolutiondispute resolution, as allowed by Chapter 2251, Texas Government Code. (ce) Direct sales transaction Sales Transaction Service Customers shall have the same rights as DIR under Section 9.0714.7, Subsection (a) and (b) above, for the Invoices they receive for direct sales transactionsDirect Sales Transaction Services. (df) If DIR or a direct sales transaction Direct Sales Transaction Service Customer disputes payment of all or any portion of an Invoice from the VendorSuccessful Respondent, DIR or the direct sales transaction Direct Sales Transaction Service Customer, respective- lyrespectively, will notify Vendor Successful Respondent of such Billing Dispute and the Parties, either DIR and Vendor Successful Respondent or the direct sales transaction Direct Sales Transaction Service Customer and VendorSuccessful Respondent, as appropriate, will attempt in good faith to resolve the dispute Billing Dispute in conformance with Chapter 2251, Texas Government Code. DIR and the direct sales transaction Direct Sales Transaction Service Customer will not be required to pay any disputed portion of a Vendor invoiceSuccessful Respondent Invoice. Notwithstanding any such Billing Dispute, the Vendor Successful Respondent must continue to perform the Services in compliance with the terms of this CTSA pending resolution of Billing Disputes so long as all undisputed amounts continue to be paid to VendorSuccessful Respondent.

Dispute Handling and Adjustments. (a) A billing inquiry Billing Inquiry is any question or issue about a Monthly Consolidated Invoice that may lead to a billing Billing Dispute. It is DIR’s responsibility to validate Vendor Successful Respondent Monthly Consolidated Invoices each month. During that process, billing inquiries Billing Inquiries will arise, and the Vendor Successful Respondent shall support DIR by timely answering answer or responding respond to billing inquir- iesinquiries. The Vendor Successful Respondent shall respond within one (1) Business Day of receipt of the billing in- quiryBilling Inquiry. (b) DIR has may withhold any amount of any Invoice in dispute as provided in and in accordance with Chapter 2251, Texas Government Code. DIR shall comply with Chapter 2251, Texas Government Code, with respect to timely notice of such disputed amounts. c) For Invoice amounts that have been paid by DIR that become the subject of a Billing Dispute, in addition to any amounts that Successful Respondent may subsequently credit to DIR arising from resolution of such dispute, Successful Respondent shall include interest on the reimbursed amounts accrued monthly at the rate specified by the CPA in accordance with Section 2251.025(b), Texas Government Code, calculated from the ninetieth (90th) day following the date of DIR's Billing Dispute. d) DIR and Customer have the right to file a billing Billing Dispute. The Vendor Successful Respondent shall investigate, report on and use reasonable business efforts to promptly resolve Billing Disputes within 60 calendar days that in- volve involve amounts less than or equal to $15,000 and within 90 no later than sixty (60) calendar days from the date DIR or Customer notifies Successful Respondent of the Billing Dispute and, for disputes Billing Disputes that in- volve involve amounts greater than $15,000, no later than ninety (90) calendar days from the date DIR or Customer notifies Successful Respondent of the Billing Dispute. This time frame starts with the submission notification of the Billing Dispute by DIR and ends with the satisfactory resolution of the Billing Dispute. When warranted, Vendor Billing Disputes not resolved within one-hundred twenty (120) days of submission of the Billing Dispute will automatically resolve in favor of DIR or Customer. Successful Respondent shall issue Billing Adjustment(s) within 2 billing periods thirty (30) calendar days of resolu- tionresolution. DIR may require a revised Monthly Statement Consolidated Invoice that does not contain the disputed item(s). Vendor Successful Respondent shall allow non-payment by DIR for the disputed amount until there is a Dispute Resolutiondispute resolution, as allowed by Chapter 2251, Texas Government Code. (ce) Direct sales transaction Sales Transaction Service Customers shall have the same rights as DIR under Section 9.0714.7, Subsection (a) and (b) above, for the Invoices they receive for direct sales transactionsDirect Sales Transaction Services. (df) If DIR or a direct sales transaction Direct Sales Transaction Service Customer disputes payment of all or any portion of an Invoice from the VendorSuccessful Respondent, DIR or the direct sales transaction Direct Sales Transaction Service Customer, respective- lyrespectively, will notify Vendor Successful Respondent of such Billing Dispute and the DocuSign Envelope ID: E811F504-B4CA-4770-8F6C-B19E5F631500 DIR Contract No. DIR-TELE-CTSA-016 Vendor Contract No. Parties, either DIR and Vendor Successful Respondent or the direct sales transaction Direct Sales Transaction Service Customer and VendorSuccessful Respondent, as appropriate, will attempt in good faith to resolve the dispute Billing Dispute in conformance with Chapter 2251, Texas Government Code. DIR and the direct sales transaction Direct Sales Transaction Service Customer will not be required to pay any disputed portion of a Vendor invoiceSuccessful Respondent Invoice. Notwithstanding any such Billing Dispute, the Vendor Successful Respondent must continue to perform the Services in compliance with the terms of this CTSA pending resolution of Billing Disputes so long as all undisputed amounts continue to be paid to VendorSuccessful Respondent.