Dispute Management. The parties agree to cooperate with each other in the performance of the duties and responsibilities under this SLA. Each party to this SLA will make every effort to avoid disputes by clearly documenting communication and engaging the applicable chain of command as necessary. If the parties are unable to reach an agreement with respect to any dispute related to the services, terms, and provisions of this SLA, the Agency’s Commissioner/CEO/Executive Director and MNIT’s Commissioner will meet to determine further action. If no agreement can be reached, the Agency and MNIT will participate in conflict resolution proceedings managed by the Bureau of Mediation Services.
Appears in 2 contracts
Samples: Service Level Agreement, Comprehensive It Service Level Agreement
Dispute Management. The parties agree to cooperate with each other in the performance of the duties and responsibilities under this SLA. Each party to this SLA will make every effort to avoid disputes by clearly documenting communication and engaging the applicable chain of command command, as necessary. If the parties are unable to reach an agreement with respect to any dispute related to the services, terms, terms and provisions of this SLA, the AgencyAgency ’s Commissioner/CEO/Executive Director Primary Contact and MNITthe State’s Commissioner CIO will meet to determine further action. If no agreement can be reached, the Agency and MNIT will participate in conflict resolution proceedings managed by the Bureau of Mediation Services.
Appears in 2 contracts