Common use of Dispute Policies Clause in Contracts

Dispute Policies. ALL DISPUTES SHALL BE OPENED ON CJ. OTHERWISE, CJ WILL BLOCK YOUR ACCOUNT PERMANENTLY. CJ offers a quicker dispute solution and will appreciate it a lot if you provide: a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video. b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.). c. The products need to be returned to CJ if our Dispute Team asks for a return on the AS Service Center. Except the important interpretation, CJ will make Refund, Resend, or Accept the Return for any of the following cases: 1. Orders Delayed. Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from CJ warehouse. Following countries and shipping methods may be different: a. For orders shipped to the USA, it is after 45 days counting from the date that order departed from CJ warehouse. b. For Brazil, it is after 110 days counting from the date that order departed from CJ warehouse due to the strict customs clearance at Brazil. c. For China Post Registered Air Mail and CJ liquid direct line to all counties, CJ will deal with your dispute for delayed orders after 100 days counting from the date that order departed from CJ warehouse. d. For some special shipping methods, CJ cannot deal with your disputes. Notes: Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

Dispute Policies. ALL DISPUTES SHALL BE OPENED ON CJ. OTHERWISE, CJ XX WILL BLOCK YOUR ACCOUNT PERMANENTLY. CJ XX offers a quicker dispute solution and will appreciate it a lot if you provide: a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video. b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.). c. The products need to be returned to CJ if our Dispute Team asks for a return on the AS Service Center. Except the important interpretation, CJ XX will make Refund, Resend, or Accept the Return for any of the following cases: 1. Orders Delayed. Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from CJ warehouse. Following countries and shipping methods may be different: a. For orders shipped to the USA, it is after 45 days counting from the date that order departed from CJ warehouse. b. For Brazil, it is after 110 days counting from the date that order departed from CJ warehouse due to the strict customs clearance at Brazil. c. For China Post Registered Air Mail and CJ liquid direct line to all counties, CJ will deal with your dispute for delayed orders after 100 days counting from the date that order departed from CJ warehouse. d. For some special shipping methods, CJ XX cannot deal with your disputes. Notes: Sometimes, the order had arrived at the nearest post office to the buyer and make made it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery. 2. Orders not Received. XX will not deal with the refund or resend if the tracking information shows the order is delivered. a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with the official seal is necessary.

Dispute Policies. ALL DISPUTES SHALL BE OPENED ON CJ. OTHERWISE, CJ WILL BLOCK YOUR ACCOUNT PERMANENTLY. CJ XX offers a quicker dispute solution and will appreciate it a lot if you provide: a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video. b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.). c. The products need to be returned to CJ if our Dispute Team asks for a return on the AS Service Center. Except the important interpretation, CJ XX will make Refund, Resend, or Accept the Return for any of the following cases: 1. Orders Delayed. Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from CJ warehouse. Following countries and shipping methods may be different: a. For orders shipped to the USA, it is after 45 days counting from the date that order departed from CJ warehouse. b. For Brazil, it is after 110 days counting from the date that order departed from CJ warehouse due to the strict customs clearance at Brazil. c. For China Post Registered Air Mail and CJ liquid direct line to all counties, CJ will deal with your dispute for delayed orders after 100 days counting from the date that order departed from CJ warehouse. d. For some special shipping methods, CJ XX cannot deal with your disputes. Notes: Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

Dispute Policies. ALL DISPUTES SHALL BE OPENED ON CJ. OTHERWISE, CJ XX WILL BLOCK YOUR ACCOUNT PERMANENTLY. CJ XX offers a quicker dispute solution and will appreciate it a lot if you provide: a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video. b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.). c. The products need to be returned to CJ if our Dispute Team asks for a return on the AS Service Center. Except the important interpretation, CJ XX will make Refund, Resend, or Accept the Return for any of the following cases: 1. Orders Delayed. Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from CJ warehouse. Following countries and shipping methods may be different: a. For orders shipped to the USA, it is after 45 days counting from the date that order departed from CJ warehouse. b. For Brazil, it is after 110 days counting from the date that order departed from CJ warehouse due to the strict customs clearance at Brazil. c. For China Post Registered Air Mail and CJ liquid direct line to all counties, CJ will deal with your dispute for delayed orders after 100 days counting from the date that order departed from CJ warehouse. d. For some special shipping methods, CJ XX cannot deal with your disputes. Notes: Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.