Common use of Dispute Clause in Contracts

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts directly on (00) 0000 0000 and confirm by notice in writing as soon as possible so that we can resolve your query as quickly as possible. Alternatively, you can contact your financial institution directly. 5.2 If, as a result of our investigations, we conclude that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, as a result of our investigations, we conclude that your account has not been incorrectly debited we will respond to your query by providing you with clarification.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 02 4302 9000 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directly. 5.2 If, institution. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you You believe that there has been an error in debiting your Your account, you You should notify Client Accounts Us directly on (00) 0000 0000 1300 160 160 and confirm by that notice in writing with Us as soon as possible so that we can resolve your Your query as quickly as possiblemore quickly. Alternatively, you Alternatively You can contact your take it up directly with Your financial institution directlyinstitution. 5.2 If, If We conclude as a result of our investigations, we conclude Our investigations that your Your account has been incorrectly debited we We will respond to your Your query by arranging for your Your financial institution to adjust your Your account (including interest and charges) accordingly. We . 5.3 e will also notify you You in writing of the amount by which your Your account has been adjusted. 5.3 If, 5.4 If We conclude as a result of our investigations, we conclude Our investigations that your Your account has not been incorrectly debited we We will respond to your Your query by providing you You with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1300 651 988 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directlydirect. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 08 9249 3646 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1800 060 556 and confirm by that notice in writing as soon as possible so that we can resolve your query as quickly as possiblequery. Alternatively, you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges ) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If. If we conclude, as a result of our investigations, we conclude that your account has not been incorrectly debited debited, we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, . If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 9342 3400 and confirm by that notice in writing as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directlydirect. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges ) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1300 650 542 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, as a result of If our investigations, we investigations conclude that your account has been incorrectly debited debited, we will respond to your query by arranging within a reasonable period for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, as a result of If our investigations, we investigations conclude that your account has not been incorrectly debited debited, we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you You believe that there has been an error in debiting your Your account, you You should notify Client Accounts us directly on (00) 0000 0000 and confirm by that notice in writing with us as soon as possible so that we can resolve your Your query as quickly as possiblemore quickly. Alternatively, you Alternatively You can contact your take it up directly with Your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your Your account has been incorrectly debited we will respond to your Your query by arranging for your Your financial institution to adjust your Your account (including interest and charges) accordingly. We will also notify you You in writing of the amount by which your Your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your Your account has not been incorrectly debited we will respond to your Your query by providing you You with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 08 8282 5100 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directlydirect. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1800 811 855 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1300 788 029 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 08 8536 5400 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directlydirect. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 and confirm by notice 1300 880 905 or in writing (email / post) as soon as possible so that we can resolve your query as quickly as possiblequery. Alternatively, you can contact take it up with your financial institution directly. 5.2 If, Financial Institution directly to resolve. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited debited, we will respond to your query by arranging for your financial institution Financial Institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited debited, we will respond to your query by providing you with clarificationreasons and any evidence for the finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 03 8060 4277 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 03 8843 0700 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 13 35 66 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing. We will respond to you within seven days.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 02 9911 7200 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directly. 5.2 If, institution. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1300 946 898 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 at the above contact details and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblepromptly. Alternatively, Alternatively you can contact take the matter up directly with your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) by calling 0000 0000 000 000 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, you can contact take it up directly with your financial institution directly. 5.2 If, institution. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited debited, we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited debited, we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 02 9666 4818 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, you can contact take it up directly with your financial institution directly. 5.2 If, institution. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited debited, we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited debited, we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 5.1. If you believe that there has been an error in debiting your account, you should notify Client Accounts directly on (00) 0000 0000 and confirm by notice in writing as soon as possible so that we can resolve your query as quickly as possible. Alternatively, you can contact your financial institution directly. 5.2 5.2. If, as a result of our investigations, we conclude that your account has been incorrectly debited we will respond to your query by arranging for work with you and your financial institution to adjust your account accordingly. We will also notify you in writing of rectify the amount by which your account has been adjustederror. 5.3 5.3. If, as a result of our investigations, we conclude that your account has not been incorrectly debited we will respond to your query by providing you with clarification.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1800 333 004 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblequickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 8625 3407 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 08 8531 4600 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directlydirect. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 0747432509 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact your financial institution directly. 5.2 If, for assistance. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1800 333 613 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 02 9969 2777 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this findingin writing.

Dispute. 5.1 6.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 03 9829 1556 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, 6.2 If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, 6.3 If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 8366 4200 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directlydirect. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 3844 5300 and confirm by that notice in writing as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directlydirect. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 5.1. If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 03 9691 6191 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, 5.2. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, 5.3. If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 08 8295 0700 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directlydirect. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1300 847 328 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directly. 5.2 If, institution. • If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . • If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts HubHello directly on (00) 0000 0000 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you You believe that there has been an error in debiting your accountAccount, you You should notify Client Accounts us directly on (00) 0000 0000 1800 634 969 and confirm by that notice in writing with Us as soon as possible so that we We can resolve your query as quickly as possiblemore quickly. Alternatively, you Alternatively You can contact your financial institution directlytake it up directly with Your Financial Institution. 5.2 If, If We conclude as a result of our investigations, we conclude investigations that your account Account has been incorrectly debited we We will respond to your query by arranging for your financial institution Your Financial Institution to adjust your account Account (including interest and charges) accordingly. We will also notify you You in writing of the amount by which your account Account has been adjusted. 5.3 If, If We conclude as a result of our investigations, we conclude investigations that your account Account has not been incorrectly debited we will respond to your query by providing you You with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you You believe that there has been an error in debiting your Your account, you You should notify Client Accounts us directly on (00) 0000 0000 0280155480 and confirm by that notice in writing with us as soon as possible so that we can resolve your Your query as quickly as possiblemore quickly. Alternatively, you Alternatively You can contact your take it up directly with Your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your Your account has been incorrectly debited we will respond to your Your query by arranging for your Your financial institution to adjust your Your account (including interest and charges) accordingly. We will also notify you You in writing of the amount by which your Your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your Your account has not been incorrectly debited we will respond to your Your query by providing you You with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts directly can: a) take it up with your financial institution direct; and/ or b) call us on (00) 0000 0000 000 000 and confirm by notice the details in writing to us as soon as possible so that we can resolve your query as quickly as possible. Alternatively, you can contact your financial institution directlymore quickly. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding.

Dispute. 5.1 If you believe that there has been an error in debiting your accountYour Account, you You should notify Client Accounts us directly on (00) 0000 0000 and confirm by notice in writing as soon as possible so that we can resolve your query as quickly as possible1300 896 811 or xxxxx@xxxxxxxxxxxxx.xxx.xx. Alternatively, you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your Your account has been incorrectly debited we We will respond to your Your query by arranging for your financial institution Your Financial Institution to adjust your Your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account Your Account has been adjusted. 5.3 If, If We conclude as a result of our investigations, we conclude investigations that your account Your Account has not been incorrectly debited we We will respond to your Your query by providing you You with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 02 9687 2800 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directly. 5.2 If, institution. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 5.1. If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 and confirm by notice in writing as soon as possible so that we can resolve your query as quickly as possibleat xxx@xxx.xxxxxxxx.xxx.xx or at 07 4887 3090. Alternatively, Alternatively you can contact your financial institution directlyfor assistance. 5.2 If, 5.2. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging within a reasonable period for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, 5.3. If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error made in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possible. Alternatively, you can contact your financial institution directlybe investigated and resolved promptly. 5.2 If, as a result of our investigations, we conclude that investigations your account has been incorrectly debited debited, we will respond to your query by arranging for your financial institution to adjust your account accordinglyaccount. We You will also notify you be notified in writing of the amount by which your account has been adjusted. 5.3 If, as a result of our investigations, we conclude that your account has not been incorrectly debited we will respond to your query by providing you with clarification.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1800 349 698 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 0434 217 596 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 0428 466 971 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 00000000 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, you can contact your financial institution directly. 5.2 If, for assistance. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited debited, we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited debited, we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you You believe that there has been an error in debiting your accountAccount, you You should notify Client Accounts Us directly on (00) 0000 0000 1800 033 426 and confirm by that notice in writing with Us as soon as possible so that we We can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact your financial institution directlytake it up directly with Your Financial Institution. 5.2 If, If We conclude as a result of our investigations, we conclude investigations that your account Account has been incorrectly debited we We will respond to your query by arranging for your financial institution Your Financial Institution to adjust your account Account (including interest and charges) accordingly. We will also notify you You in writing of the amount by which your account Account has been adjusted. 5.3 If, If We conclude as a result of our investigations, we conclude investigations that your account Account has not been incorrectly debited we will respond to your query by providing you You with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 9350 5433 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directlydirect. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 07 5495 2156 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, ,you can contact take it up directly with your financial institution directly. 5.2 If, institution. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited debited,we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account youraccount has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited debited,we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1300 242 537 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you You believe that there has been an error in debiting your Your account, you You should notify Client Accounts us directly on (00) 0000 0000 0414306110 and confirm by that notice in writing with us as soon as possible so that we can resolve your Your query as quickly as possiblemore quickly. Alternatively, you Alternatively You can contact your take it up directly with Your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your Your account has been incorrectly debited we will respond to your Your query by arranging for your Your financial institution to adjust your Your account (including interest and charges) accordingly. We will also notify you You in writing of the amount by which your Your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your Your account has not been incorrectly debited we will respond to your Your query by providing you You with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1300 970 024 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 4.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1800 811 855 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, 4.2 If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, 4.3 If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 6.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 9231 0900 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblequery. Alternatively, Alternatively you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, 6.2 If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited debited, we will respond to your query by arranging for your financial financialquickly. institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, 6.3 If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited debited, we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 07 5495 2156 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directly. 5.2 If, institution. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We W e will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 and confirm by notice in writing as soon as possible so that we can resolve your query as quickly as possiblexxxxx@xxxxxxxxxxxxxxx.xxx.xx or 08 9478 1933. Alternatively, Alternatively you can contact your financial institution directlyfor assistance. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging within a reasonable period for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your accountaccount , you should notify Client Accounts us directly on (00) 0000 0000 9291 1500 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly.institution 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1300 671 799 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1300 700 929 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We W e will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1800 177 244 and confirm by that notice in writing as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directlydirect. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond response to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts directly on (00) 0000 0000 and confirm by notice in writing as soon as possible so that we can resolve your query as quickly as possible. Alternatively, you can contact your financial institution directly. 5.2 If, as a result of our investigations, we conclude that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, as a result of our investigations, we conclude that your account has not been incorrectly debited we will respond to your query by providing you with clarification.. Direct Debit Service Agreement 2

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1300 700 929 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up with your financial institution directly. 5.2 If, direct. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 0283236666 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact your financial institution directly. 5.2 If, for assistance. If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, . If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.

Dispute. 5.1 If you believe that there has been an error in debiting your account, you should notify Client Accounts us directly on (00) 0000 0000 1300 788 029 and confirm by that notice in writing with us as soon as possible so that we can resolve your query as quickly as possiblemore quickly. Alternatively, Alternatively you can contact take it up directly with your financial institution directlyinstitution. 5.2 If, If we conclude as a result of our investigations, we conclude investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to institutionto adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 5.3 If, If we conclude as a result of our investigations, we conclude investigations that your account has not been incorrectly debited we will respond to your query by providing you with clarificationreasons and any evidence for this finding in writing.