Common use of Disputed Bills Clause in Contracts

Disputed Bills. 6.1 The Customer must indicate the item concerned and the amount disputed in any complaint filed. The obligation to pay the disputed sum will then be suspended, regardless of whether the complaint was filed with the Customer Service or with the Telecommunications Ombudsman's Service. The lodging of a complaint does not the exempt the Customer from his obligations to pay the uncontested amount. If the Customer disputes a bill, he can obtain an itemized bill on request, free of charge. If Proximus rejects a complaint, the contested amount must be paid immediately. Proximus will indicate the due date for the contested amount in the letter notifying its decision.