DISPUTES AND PERSONAL GRIEVANCES. ACC is mindful that work-related problems can result in dissatisfaction in an employee's relationship with ACC. An employment relationship problem includes a personal grievance, dispute or other problem arising to, or arising out of, an employment relationship. Good communication between an employee and their manager will, in the majority of cases, quickly resolve any problems, grievances or misunderstandings. However, if no solution is identified, then both the employee and ACC must follow the problem resolution process set out in this clause . An employee has the right to be represented by APEX or any other person of their choosing at any time during the problem resolution process. If the situation is not resolved through discussion between an employee and their manager, the employee can escalate the problem to their managers' manager. If the situation remains unresolved then, either party can contact the Ministry of Business, Innovation and Employment (MBIE). MBIE can provide helpful information and/or offer the parties to mediation assistance in solving their problem if both agreed to attend. If mediation does not resolve the problem, either party can refer the problem to the Employment Relations Authority for investigation. If either party is not happy with the Employment Relations Authority's determination, they can refer the problem to the Employment Court. In limited cases, there is a right to appeal a decision to the Court of Appeal and to the Supreme Court.
Appears in 4 contracts
Samples: Collective Agreement, Collective Agreement, Collective Agreement
