Common use of Disputes with Cardholders Clause in Contracts

Disputes with Cardholders. 34.1 The Merchant must maintain customer service information that is readily available for review by the Cardholders. The customer service information should include clear instructions on how to contact the Merchant in relation to any Transaction. The instructions must provide at a minimum, an active customer service e-mail address and/or an active customer service telephone number for the Merchant. 34.2 Card issuers may refuse to settle a Transaction undertaken and processed by a Merchant in any, but not limited to the following cases and events: I. the signature on the Transaction Receipt is different from that on the Card; II. the Transaction was not authorised by the Cardholder and/or no clear instruction was received from the Cardholder; III. the Transaction Receipt is altered after the cardholder has signed it; IV. the Transaction Receipt is for any reason incomplete; V. the Card has expired at the time of the Transaction; VI. the amount charged does not correspond to the value of the goods or services purchased or rendered; VII. the sale price is in excess of the authorised floor limit and no authorisation has been obtained from Credorax;

Disputes with Cardholders. 34.1 a. The Merchant must maintain customer service information that is readily available for review by the Cardholders. The customer service information should include clear instructions on how to contact the Merchant in relation to any Transaction. The instructions must provide at a minimum, an active customer service e-mail address and/or an active customer service telephone number for the Merchant. 34.2 b. Card issuers may refuse to settle a Transaction transaction undertaken and processed by a Merchant in any, but not limited to the following cases and events: I. the signature on the Transaction Receipt is different from that on the Card; II. the Transaction transaction was not authorised by the Cardholder and/or no clear instruction was received from the Cardholder; III. the Transaction Receipt is altered after the cardholder has signed it; IV. the Transaction transaction Receipt is for any reason incomplete; V. the Card has expired at the time of the Transactiontransaction; VI. the amount charged does not correspond to the value of the goods or services purchased or rendered; VII. the sale price is in excess of the authorised floor limit and no authorisation has been obtained from Credorax;

Disputes with Cardholders. 34.1 a. The Merchant must maintain customer service information that is readily available for review by the Cardholders. The customer service information should include clear instructions on how to contact the Merchant in relation to any Transaction. The instructions must provide at a minimum, an active customer service e-mail address and/or an active and a customer service telephone number for the Merchant. 34.2 b. Card issuers may refuse to settle a Transaction transaction undertaken and processed by a Merchant in any, but not limited to the following cases and events: I. the signature on the Transaction Receipt is different from that on the Card; II. the Transaction transaction was not authorised by the Cardholder and/or no clear instruction was received from the Cardholder; III. the Transaction Receipt is altered after the cardholder has signed it; IV. the Transaction transaction Receipt is for any reason incomplete; V. the Card has expired at the time of the Transactiontransaction; VI. the amount charged does not correspond to the value of the goods or services purchased or rendered; VII. the sale price is in excess of the authorised floor limit and no authorisation has been obtained from Credorax;