Common use of Disputes with Merchants Clause in Contracts

Disputes with Merchants. 14.1 The Bank will not in any way be liable to the Cardholder if any service establishment or supplier does not accept the Card or if the Bank refuses to authorise any Card Transaction. 14.2 It must be distinctly understood that the Card facility is purely a facility to the Cardholder to purchase goods or avail of services and the Bank holds out no warranty or makes no representation about quality, quantity, value weight ,delivery or otherwise, howsoever regarding the goods or services, and any dispute should be resolved with the PME directly 14.3 If there are any claims or disputes between the Cardholder and any service establishment in respect of the nature, quality or quantity, weight, delivery or otherwise of any goods or services which the Cardholder obtained from the service establishment or supplier, the Bank's right to receive payment from the Cardholder will not be affected in any way,nor will it give anyone a right of set off or counterclaim against the Bank. Such claims or disputes should be taken up directly with the service establishment or supplier. 14.4 The Cardholder can also report to the Bank about the dispute with the merchant, detailing the name of locations, date and time of the transaction and other details that will assist the Bank in its investigations. The Bank shall make bonafide and reasonable efforts to resolve an aggrieved Cardholder's disagreement withthe applicable charge indicated in the statement within two months of receipt of the notice of disagreement. If after such effort, the Bank determines that the charge indicated is correct then it shall communicate the same to the Cardholder along with details including a copy of the Charge Slip or payment requisition. The charges for retrieval of charge slip shall be borne by the customer and applicable as per applicable Schedule of charges published on Bank’s website on date of presentment of charges. 14.5 If a PME or supplier gives a refund, it will be credited to the Card Account only after the Bank has received a refund from the PME or supplier.

Disputes with Merchants. 14.1 The Bank will not in any way be liable to the Cardholder if any service establishment or supplier does not accept the Card or if the Bank refuses to authorise any Card Transaction. 14.2 It must be distinctly understood that the Card facility is purely a facility to the Cardholder to purchase goods or avail of services and the Bank holds out no warranty or makes no representation about quality, quantity, value weight ,weight, delivery or otherwise, howsoever regarding the goods or services, and any dispute should be resolved with the PME directly 14.3 If there are any claims or disputes between the Cardholder and any service establishment in respect of the nature, quality or quantity, weight, delivery or otherwise of any goods or services which the Cardholder obtained from the service establishment or supplier, the Bank's right to receive payment from the Cardholder will not be affected in any way,, nor will it give anyone a right of set off or counterclaim against the Bank. Such claims or disputes should be taken up directly with the service establishment or supplier. 14.4 The Cardholder can also report to the Bank about the dispute with the merchant, detailing the name of locations, date and time of the transaction and other details that will assist the Bank in its investigations. The Bank shall make bonafide and reasonable efforts to resolve an aggrieved Cardholder's disagreement withthe with the applicable charge indicated in the statement within two months of receipt of the notice of disagreement. If after such effort, the Bank determines that the charge indicated is correct then it shall communicate the same to the Cardholder along with details including a copy of the Charge Slip or payment requisition. The charges for retrieval of charge slip shall be borne by the customer and applicable as per applicable Schedule of charges published on Bank’s website on date of presentment of charges. 14.5 If a PME or supplier gives a refund, it will be credited to the Card Account only after the Bank has received a refund from the PME or supplier.