Common use of Documentation and Access Clause in Contracts

Documentation and Access. 11.1 The Operator shall provide the Authority on request with information and documentation reasonably necessary to assist with a transfer of the Services back to the Authority or to a New Operator, including any documentation required to support an invitation to tender for the provision of the Services. This includes full details of: 11.1.1 the Services and Service Levels achieved by the Operator; 11.1.2 any Software (including all Operator Software and Third Party Software) and any hardware used to provide the Services; 11.1.3 software and supply agreements used to provide the Services, including the agreements relating to Third Party Software identified by name of supplier, term of contract, and charges payable under the contract); 11.1.4 any employees used by the Operator to provide the Services who are essential for the provision of the Services; this information shall be provided under conditions of confidentiality reasonably acceptable to the Operator. 11.2 The Authority may make the documentation available to suppliers who wish to tender for the provision of the services similar to the Services. The Operator shall respond expediently and in full to any reasonable questions by the Authority or the suppliers and shall co-operate with any reasonable due diligence activities carried out by suppliers.