Service Catalogue Management. The purpose of the service catalogue management practice is to provide a single source of consistent information on all Services and Service offerings, and to ensure that it is available to stakeholders. 🠦 As part of the regular service management meeting, TrustBuilder will give an overview of all the Services rendered. That overview will also be present on the Customer portal, with the corresponding information, such as: - License information - Start and end dates of the Agreement - Achieved levels of Service per month
Service Catalogue Management. Is the process responsible for managing the Service Catalogue. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request Processes. It is the only part of the Service Portfolio published to Definition Meaning Customers, and is used to support the sale and delivery of IT Services.
Service Catalogue Management. NETCARE performs Service Catalogue Management in order to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational Services. Service Catalogue Management provides vital information for all other Service management processes including Service details and the Services’ interdependencies. FME can order Services from the Service Catalogue via Standard Service Requests as described in Section 6.
Service Catalogue Management. The Service Catalog for Standard Services is contained in the respective Schedule 2 of each of the Individual TSAs. FME can order Services from the Service Catalogue via Standard Service Requests as described in Clause 21 (Standard Service Requests) of this Master Schedule 4 (FDT IT Services).
Service Catalogue Management. The ITIL definition of Service Catalogue Management is “To provide a single source of consistent information on all services and service offerings and to ensure that it is available to the relevant audience”. The current Service Catalogue within CoL/CoLP is provisioned via the ITSM toolset and is managed and maintained by Agilisys. The Service Catalogue provides information relating to the current Software and Hardware provisions available to Users and provides an automated capability to fulfil requests relating to Software/Hardware needs.
