Documenting Errors. Customer shall use good-faith, reasonable efforts to isolate and document Errors to enable RSA to fulfill its obligations herein. Once a Service Request has been initiated, Customer will be asked to provide necessary Error data which may include but not be limited to, applicable identification number for Software or Hardware, description of Error, any error messages, and any requested support files.
Appears in 8 contracts
Samples: Maintenance Agreement, Maintenance Agreement, Maintenance Agreement