Downtime Measured. Customer will notify Mercatus of any downtime experience within forty-eight (48) hours of becoming aware of the incident, and Customer must obtain a “support ticket” reference number in order to track Support results and to qualify for calculation against the Service Level Commitment hereunder. The measurement of record for availability of the Services shall be Mercatus’ system logs and other records.
Appears in 4 contracts
Samples: Platform and Services Standard Terms and Conditions, Platform and Services Standard Terms and Conditions, Platform and Services Standard Terms and Conditions
Downtime Measured. Customer will notify Mercatus of any downtime experience within forty-eight (48) hours of becoming aware of the incident, and Customer must obtain a “support ticket” reference number in order to track Support results and to qualify for calculation against the Service Level Commitment hereunder. The measurement of record for availability of the Services shall be Mercatus’ system logs and other records.
Appears in 2 contracts
Samples: Platform and Services Standard Terms and Conditions, Platform and Services Standard Terms and Conditions
