Common use of Downtime Measured Clause in Contracts

Downtime Measured. Customer will notify Mercatus of any downtime experience within forty-eight (48) hours of becoming aware of the incident, and Customer must obtain a “support ticket” reference number in order to track Support results and to qualify for calculation against the Service Level Commitment hereunder. The measurement of record for availability of the Services shall be Mercatus’ system logs and other records.

Downtime Measured. Customer will notify Mercatus of any downtime experience within forty-eight (48) hours of becoming aware of the incident, and Customer must obtain a “support ticket” reference number in order to track Support results and to qualify for calculation against the Service Level Commitment hereunder. The measurement of record for availability of the Services shall be Mercatus’ system logs and other records.