Ongoing Performance Measures. The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit G), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).
Ongoing Performance Measures. The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit I), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Contractor(s) performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g., tools within MFMP or on the Department's website). SECTION 1. DEFINITIONS 2 SECTION 2. CONTRACT TERM AND TERMINATION 2 SECTION 3. PAYMENT AND FEES 3 SECTION 4. CONTRACT MANAGEMENT… 4 SECTION 5. COMPLIANCE WITH LAWS. 6 SECTION 6. MISCELLANEOUS 7 SECTION 7. WORKERS’ COMPENSATION AND GENERAL LIABILITY INSURANCE, AND INDEMNIFICATION 9 SECTION 8. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT AND INTELLECTUAL PROPERTY 10 SECTION 9. DATA SECURITY AND SERVICES 11 SECTION 10. GRATUITIES, LOBBYING, AND COMMUNICATIONS 13 SECTION 11. CONTRACT MONITORING 13 SECTION 12. CONTRACT AUDITS 15 SECTION 13. BACKGROUND SCREENING AND SECURITY 15 SECTION 14. INFORMATION TECHNOLOGY 17
Ongoing Performance Measures. The Department intends to use performance-reporting tools and service level agreements as outlined in this solicitation, in order to measure the performance of Contractors. Such measures assist the Department in ensuring that Contractors provide the best possible value to the State and end users. The State reserves the right to modify and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).
