ECS Support Services Sample Clauses
The ECS Support Services clause defines the scope and nature of support services provided by the supplier for the ECS (Enterprise Cloud Services) platform. Typically, this clause outlines the types of support available, such as technical assistance, troubleshooting, and maintenance, and may specify service levels, response times, and methods of contacting support (e.g., via email or helpdesk portal). Its core practical function is to ensure that users have reliable access to assistance and issue resolution, thereby minimizing downtime and maintaining the smooth operation of the ECS platform.
ECS Support Services. If You have purchased Management Services You are entitled to receive the ECS Support Services set below. “ECS Support Services” means the maintenance, support and verification services relating to the: (i) issuance and revocation of one or more Certificate(s) to You or Your Affiliates, (ii) Certificate Services, and (iii) Management Services, that are provided by Entrust according to the service plan selected and paid (if applicable) for by You. ECS Support Services are available in the following service plans: (i) the Silver Support Plan (“Silver Support”), and (ii) the Platinum Support Plan (“Platinum Support”). ECS Support Services are provided by Entrust for the duration of the Subscription Term pursuant to the terms and conditions of the ECS Support Services Agreement available on the Internet at ▇▇▇.▇▇▇▇▇▇▇.▇▇▇/▇▇▇. Entrust reserves the right to modify the ECS Support Services in its discretion during the Subscription Term. If You have subscribed to Management Services, Silver Support services will be provided to You at no additional charge as part of the Management Services that You have subscribed to. If You have subscribed to Management Services, You may elect to upgrade the ECS Support Services to the Platinum Support Plan, subject to Your payment of the applicable Subscription Fee. The Subscription Fee for the Platinum Support Plan must be paid for all Certificates in the Management Services account, or added thereafter during the Subscription Term.
ECS Support Services. If You have purchased Management Services You are entitled to receive the ECS Support Services set below. “ECS Support Services” means the maintenance, support and verification services relating to the: (i) issuance and revocation of one or more Certificate(s) to You or Your Affiliates, (ii) Certificate Services, and (iii) Management Services, that are provided by Entrust according to the service plan selected and paid (if applicable) for by You. ECS Support Services are available in the following service plans: