Common use of Emergency Call Services Clause in Contracts

Emergency Call Services. 8.1. Masergy’s CC Service supports emergency call services (“ECS”), e.g., 9-1-1 or 1-1-2 type services. Customer acknowledges that it is responsible for registering the address of each individual phone/extension through the Masergy ECS web interface. Customers who do not register their address with Masergy will have their emergency service calls routed to the default emergency call center when they dial the ECS number (e.g., 9-1-1 or 1-1-2). A trained agent at the default emergency call center will ask for the name, telephone number and location of the end user calling emergency service and then contact the appropriate emergency center for such end user in order to send help. Examples of situations where emergency service calls are sent to the default emergency call center include when there is a problem validating an end user's address, the end user is identified with an out of country location or jurisdiction, an invalid location or the end user is located in an area that is not covered by the landline ECS network. For purposes of ECS, Customers may register an address with Masergy for the outbound calling line ID for either (i) each individual phone line ID or (ii) a single phone line ID if Customer chooses to utilize a single phone line ID for all outbound calls. If the outbound calling line ID does not have a registered ECS address with Masergy, an emergency service call will be transferred to the default emergency response center without a corresponding address. 8.2. Customer acknowledges that ECS dialing will not function in the event of a broadband outage, a power outage (unless a backup power source is available) or if Customer’s broadband, ISP or CC Service is terminated.

Emergency Call Services. 8.1. Masergy’s CC Service supports emergency call services (“ECS”), e.g., 9-1-1 or 1-1-2 999 type services. Customer acknowledges that it is responsible for registering the address of each individual phone/extension through the Masergy ECS web interface. Customers who do not register their address with Masergy will have their emergency service calls routed be sent to the default emergency call center when they dial the ECS number (e.g., 9-1-1 or 1-1-2999). A trained agent at the default emergency call center will ask for the name, telephone number and location of the end user calling emergency service and then contact the appropriate emergency center for such end user in order to send help. Examples of situations where emergency service calls are sent to the default emergency call center include when there is a problem validating an end user's ’s address, the end user is identified with an out of country location or jurisdiction, an invalid location or the end user is located in an area that is not covered by the landline ECS network. For purposes of ECS, Customers may register an address with Masergy for the outbound calling line ID for either (i) each individual phone line ID or (ii) a single phone line ID if Customer chooses to utilize a single phone line ID for all outbound calls. If the outbound calling line ID does not have a registered ECS address with Masergy, an emergency service the call will be transferred to the default emergency response center without a corresponding address. 8.2. Customer acknowledges that ECS dialing will not function in the event of a broadband outage, a power outage (unless a backup power source is available) or if Customer’s broadband, ISP or CC Service is terminated.

Emergency Call Services. 8.1. Masergy’s CC Service supports emergency call services (“ECS”), e.g., 9-1-1 911 or 1-1-2 112 type services. Customer acknowledges that it is responsible for registering the address of each individual phone/extension through the Masergy ECS web interface. Customers who do not register their address with Masergy will have their emergency service calls routed to the default emergency call center when they dial the ECS number (e.g., 9-1-1 911 or 1-1-2112). A trained agent at the default emergency call center will ask for the name, telephone number and location of the end user calling emergency service service, and then contact the appropriate emergency center for such end user in order to send help. Examples of situations where emergency service calls are sent to the default emergency call center include when there is a problem validating an end user's address, the end user is identified with an out of country location or jurisdiction, an invalid location or the end user is located in an area that is not covered by the landline ECS network. For purposes of ECS, Customers may register an address with Masergy for the outbound calling line ID for either (i) each individual phone line ID or (ii) a single phone line ID ID, if Customer chooses to utilize a single phone line ID for all outbound calls. If the outbound calling line ID does not have a registered ECS address with Masergy, an emergency service call will be transferred to the default emergency response center without a corresponding address. 8.2. Customer acknowledges that ECS dialing will not function in the event of a broadband outage, a power outage (unless a backup power source is available) or if Customer’s broadband, ISP or CC Service is terminated.