Common use of Emergency Operations, Escalation of Services, and Business Continuity Plan Clause in Contracts

Emergency Operations, Escalation of Services, and Business Continuity Plan. The Grantee must develop and submit an Emergency Operations, Escalation of Services, and Business Continuity Plan that describes the AIC’s processes for emergency preparation and response, including instances when AIC operations are directly impacted by a disaster or other event that has the potential to disrupt services and increases contact volume beyond staff capacity and jeopardizes performance requirements. It is critical the plan provides steps the AIC will take to ensure uninterrupted service delivery to customers and detail how the Contractor will increase its capacity for service delivery both during and following its normal operating hours. The initial Emergency Operations, Escalation of Services, and Business Continuity Plan is due within forty- five(45) calendar days after contract execution or by the date specified by the System Agency. Once approved, the plan must be updated annually and submitted to HHSC/TIRN within thirty