Enabling Services. The MCO must ensure that all services, both clinical and non-clinical, are accessible to all enrollees, including those with limited English proficiency or reading skills, with diverse cultural and ethnic backgrounds, the homeless, and individuals with physical and mental disabilities. The MCO must also monitor and promote compliance with these policies through analysis of complaints or grievances and appeals, requests to change providers, member satisfaction surveys, and other sources of member input.
Enabling Services. SAP will provide Company with the following training and other services to enable Company to operate the SAP Solution Manager (“Enabling Services”):
Enabling Services non-clinical services that enable individuals to access health care and improve health outcomes. Examples include: case management, care coordination, transportation, health education, and health professional salarys.
Enabling Services. The MCO must ensure that all services, both clinical and non-clinical, are accessible to all enrollees, including those with limited English proficiency or reading skills, with diverse cultural and ethnic backgrounds, the homeless, and individuals with physical and mental disabilities. The MCO must also monitor and promote compliance with these policies through analysis of complaints or grievances and appeals, requests to change providers, member satisfaction surveys, and other sources of member input. Communication Barriers The MCO will be required to provide oral interpretive services for languages on an as-needed basis. These requirements will extend to both in-person and telephone communications to ensure that enrollees are able to communicate with the MCO and providers and receive coverage benefits. Oral interpretative services shall be provided free of charge to enrollees and potential enrollees and shall be available for all non-English languages. The MCO must also provide audiotapes for the illiterate upon request. BMS will periodically review the degree to which there are any prevalent language or languages spoken by Medicaid beneficiaries in West Virginia (cultural groups that represent at least 5 percent of the Medicaid population). Within 90 days of notification from BMS, the MCO shall make written materials available in prevalent non-English languages in its service areas. At the current time, there is no data to indicate that West Virginia has any Medicaid populations that meet this definition. The MCO shall notify enrollees and potential enrollees of the availability of oral interpretation services for any language and written materials in prevalent non-English languages. The MCO shall also notify enrollees and potential enrollees of how to access such services.
Enabling Services. Establish or strengthen existing mechanisms that: ▪ Engage clients in obtaining nutritional support, housing, transportation, legal assistance, and income assistance to support LICN Program goals through referrals to existing service providers ▪ Provide access to enabling services not otherwise available in the community through new service creation or expansion of currently limited services. Equipment purchases, expansions of current facilities, and/or renovation/remodeling of current facilities may be considered under this initiative. No LICN Program grant funds may be used for the lease/ purchase of land, buildings or new construction. ▪ Establish effective working relationships with the county welfare department(s) in their service area to help facilitate applications for health coverage and other public assistance
Enabling Services. Program Description: Key assistance provided to all departments of the conservation authority, board of directors, member municipalities and the general public to enable the NVCA to operate in an accountable, efficient and effective manner. Program/Service and Subservices Description Category Rationale Corporate Services Administrative, human resources, financial, operating and capital costs which are not directly related to the delivery of any specific program or service, but are the overhead and support costs of a conservation authority. Includes health and safety program, overseeing programs and policies. CA Act 20 Financial Services Annual budget, accounts payable and receivable, payroll, financial analysis, financial audit, administration of reserves and investments, financial reports for funding agencies, preparing, and submitting reports to CRA, benefits program administration. CA Act 20 Legal Expenses Costs related to agreements/contracts, administrative by-law updates CA Act 20 Governance Supporting CA Boards, Advisory Committees, Office of CAO and Senior Management. CA Act Part IV Program/Service and Subservices Description Category Rationale Communications and Outreach Informing public of NVCA programs and projects through media, open houses, public meetings, website administration, responding to inquiries from the public, crisis communications. CA Act 20 Administration Buildings Office buildings and workshop used to support NVCA staff, programs, and services. Includes utilities, routine and major maintenance, property taxes. CA Act 20 Information Technology Management/GIS Data management, records retention. Development and use of systems to collect and store data and to provide spatial geographical representations of data. CA Act 20 Vehicle and Equipment A fleet of vehicles and equipment to support the work of the NVCA, including capital purchases, fuel, licenses, repairs, and maintenance. Programs and projects are charged for the use of the vehicles and equipment. CA Act CA Act 20 ALL Asset Management Services CA Act 25/26 CATEGORY 2 Drinking Water Source Protection Program Description: The protection of municipal drinking water supplies in the NVCA through the development and implementation of the Source Protection Plans. Program/Service and Subservices Description Category Rationale DWSP Risk Management Official Carrying out Part IV duties of the Clean Water Act on behalf of municipalities through service agreements. CA Act 21.1.1 Conservati...
